Create test models for release testing (plans, data and scripts) including the identification, collection and/or creation of test data utilizing automation.Maintain the automation framework by creating and modifying libraries and reusable modules.Collaborate with project owner to define detailed test scenarios to be used in automation.Create functional and integration automation scripts.Communicate with project leads on finished automation tasks.

Assigned as a project lead to test a reporting system that utilizes reporting methods of, KIOSK, and WEB. Experienced in Test Management tools building Test Cases using JIRA.Experienced in writing SQL statements for data validation.Created and debugged test cases and script documents.Used automation to create test data for testing.Worked within the SDLC cycle.Reviewed bugs and did troubleshooting with the corresponding software teams

Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.Documented defects and software problems using Bugzilla.Worked with on-site teams to complete timely tests and facilitate smooth product releases.Documented identified defects using Bugzilla and helped developers complete further testing and resolve issues.Read and interpreted client requirements and design specifications to gain full understanding of each software program.Consulted with product owners and developers to fully understand intended features and functionality.Conducted load tests to determine server operating parameters.Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.Checked software programs for usability, functionality and design issues.

Identified issues and implemented appropriate solutions to deliver quick and effective remediation.Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.Documented repair processes and helped streamline procedures for future technical support actions.Configured new employee work stations consisting of hardware, software and peripheral devices.

Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.Disassembled computer systems to troubleshoot and resolve hardware issues.Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.