Shawn Clark Email & Phone Number

Castle Rock, Co, Us

Magor, Monmouthshire, Gb

Washington, District Of Columbia, Us

As a Merit Reviewer supporting a Federal government client, I provide thorough, consistent, and independent application reviews for a program designed to foster competition and innovation in the global telecommunications ecosystem. My role focuses on lowering costs for consumers and network operators while strengthening the 5G supply chain. Leveraging over 30 years of professional experience, I apply my expertise in tribal relations, ORAN functional components, wireless telecommunications, 5G network design, rural broadband, RAN, and wireless testing to ensure high-quality evaluations. Working remotely as part of a dynamic team, I am committed to delivering impactful assessments that promote digital advancement and inclusion.

Englewood, Co, Us

Directed the end-to-end Incident management and performance of DISH’s 5G network. Building the world’s first 5G Open RAN Network Operations Center from the ground up. Key Focus Areas: Incident Management: Orchestrated rapid response to critical network incidents, consistently reducing Mean Time to Repair (MTTR) and minimizing business disruptions. Fault Isolation and Management: Led fault detection and isolation strategies, resulting in a 25% decrease in network downtime and improved overall service availability. Network Change Management Leadership: Spearheaded Network Change Management for a cutting-edge 5G network, overseeing the planning, execution, and monitoring of all network changes to ensure seamless transitions. Led and facilitated regular Change Advisory Board (CAB) meetings, bringing together cross-functional teams to review, assess, and approve network changes. Regulatory Compliance: Ensured rigorous adherence to industry regulations and compliance standards tied to 911/988 outage reporting to the FCC and PUCs. NOC Reporting and Analytics: Established a data-driven approach to NOC operations, producing actionable insights and performance reports that contributed to decision-making and continuous improvement. Vendor Performance: Conducted vendor assessments and regular performance reviews, ensuring service level agreements were consistently met or exceeded. DevOps: Fostered a culture of collaboration between NOC and DevOps teams, resulting in faster application deployments and improved service reliability.Global Team Leadership: Successfully managed a geographically dispersed team of 150 professionals, including five Senior leaders across the United States and India, fostering a cohesive and productive work environment.Full P&L Responsibility: Championed Full P&L responsibility for a dynamic Network Operations Center, overseeing a substantial $45M budget with a focus on optimizing financial performance and resource allocation.

Beverly, Massachusetts, Us

• Directed Global Network Operations Services and Network Performance Analysis for regions including the US, Virgin Islands, Bermuda, and Guyana within the ATNi organization and its affiliated subsidiaries, including Commnet, Choice/NTUA Wireless, Geoverse, OneComm, Viya, Fireminds, and GTT.• Led network optimization initiatives at Commnet, enhancing rural broadband connectivity and improving overall network performance.• Played a pivotal role in troubleshooting and resolving network issues, ensuring minimal downtime and maximizing the efficiency of rural broadband services.• Contributed to expanding network coverage in underserved rural areas, demonstrating a commitment to bridging the digital divide and providing reliable broadband access to remote communities.• Worked side by side with NTUA (Navajo Tribal Utility Authority) executive leadership aimed to expand and improve broadband and telecommunication services on the Navajo Nation. This partnership may involved sharing infrastructure, technology, or resources to enhance the overall network and service capabilities.• Assisted in the planning and execution of network upgrades, incorporating the latest technologies to support increased bandwidth demands and improve the quality of rural broadband connectivity.• Conducted regular network performance assessments, analyzing data to identify areas for improvement and implementing strategic solutions to enhance the overall efficiency of Commnet's rural broadband network.• Created Enterprise NOC for Geoverse from the ground up to support CBRS Private Networks for Enterprise customers.• Geoverse operated as a subsidiary of ATN International, with a focus on Enterprise private networks.• Participated in Spectrum auction planning to support rural expansion, Rural Digital Opportunity Fund (RDOF) and Connect America Fund (CAF Phase II).

Beverly, Massachusetts, Us

Philadelphia, Pa, Us

• Managed a 60-member engineering team with six direct reports, overseeing Comcast's IP Voice network and a range of residential, business, and wholesale products. This entailed responsibilities such as network interconnection and peering, network capacity, network design, network cost and fraud management, network quality, 911 design and testing, and TN/Code administration. • Orchestrated the strategic direction and oversaw the day-to-day operations of Comcast's Residential, Business, and Wholesale voice teams, ensuring the seamless delivery of high-quality voice services to a diverse customer base.• Led a dynamic engineering team, fostering a culture of innovation and excellence to drive the development and enhancement of voice products and services.• Spearheaded the successful launch of cutting-edge voice technologies, including VoIP and advanced telephony solutions, contributing to Comcast's market leadership in the telecommunications industry.• Oversaw the optimization of voice network performance, ensuring reliability and scalability to support the growing subscriber base across Residential, Business, and Wholesale segments.• Played a key role in defining and implementing Comcast's voice technology roadmap, aligning product development with business objectives and market trends.• Worked directly with Colorado Senator Cory Gardner and his team to create the National Suicide Hotline number (988).• Chosen by Executive Leadership team and HR Business Parters to be a Culture Ambassador. I acted as a liaison between leadership and employees, advocating for open communication channels and ensuring that employee perspectives were considered in decision-making processes. Collaborated with HR to implement policies and practices that supported a healthy work-life balance, contributing to increased employee satisfaction and retention.

Philadelphia, Pa, Us

Richmond, Va, Us

As a proactive Director, I led a team of 60 field engineers and technicians, achieving a remarkable five-nines standard for network uptime across 375 collocations and 30 5ESS switching centers. I supervised a team of nine direct reports and five supervisors responsible for supporting Business class voice services, local infrastructure management, and equipment installation in data centers. Our exceptional performance ensured call completion percentages consistently ranked in the 99.99 percentile.

Randolph Afb, Tx, Us

Associate Of General Studies (Ags), General Studies

Bachelor'S Of Business Management, Human Resources Management