Shawn Candon Email & Phone Number

Littleton, CO, US

Highlands Ranch, CO

• Consult with Verizon customers and account teams to assist with identification, qualification, evaluation, planning and development of strategic Verizon-led solutions.
• Provide technical support to client and sales teams
• Utilize my understanding Verizon and the industry to educate the client and account teams on the technical and business benefits of a Verizon solution.
• Provide guidance to peers to overcome work-related challenges and help improve their skills.
• Collaborate with other departments and management to improve relationships and drive business.
• Work with project management, support groups, and implementation teams to ensure smooth delivery, transitions and implementations.

Westminster, CO

• Facilitate commercial business achievement through teaming with inside sales, commercial account managers, and partners to drive sales opportunities and interact with end-user accounts.
• Responsible for sales achievement against a specified quota.
• Support inside sales in technical discussions with end-users and partners.
• Engage commercial accounts on technical and solution scoping discussions.
• Assist with virtual online product demonstrations and technical presentations.
• Serve as pre-sales engineer on sales opportunities with inside sales and partners.

Denver, CO

• Provided troubleshooting expertise for Reliance Globalcom’s globally distributed MAN networks.
• Monitored and troubleshot domestic and international layer 2 and 3 VPN offerings.
• Determined operation, configuration, and connection status of switches and routers using various monitoring tools and techniques.
• Utilized remote monitoring tools to test, monitor, and troubleshoot circuit connection issues.

Englewood, CO

• Monitored the Unix and Windows servers, Cisco routers and switches, and application status for the Dish Networks enterprise.
• Monitored and investigated Unix and Windows server status, operation, and services.
• Generated trouble tickets using the HP Openview ticketing system to address outages and impairments.
• Troubleshot and monitored Cisco router and switch operation, status, and outages.

Englewood, CO

• Provided technical support for Cbeyond’s application, voice, and data products.
• Conducted in-depth troubleshooting of network functionality, hardware configurations, telephony services, cloud server administration, application, and e-mail support.
• Generated trouble tickets using the Siebel ticketing system to address outages and impairments.
• Investigated and resolved customer VoIP call routing, feature configuration, and service delivery for analog, SIP, and PRI phone services connecting either directly to customer telephones or PBX systems.

• Designed and implemented customized financial solutions and strategies for clients' diverse financial needs and goals.
• Developed client relationships to help individuals create financial security.
• Ascertained client goals and objectives to determine a financial strategy.
• Analyzed investment and risk management needs and provided solutions to the client.
• Prepared and delivered customer presentations.

• Designed and implemented customized financial solutions and strategies for clients' diverse financial needs and goals.
• Developed client relationships to help individuals create financial security.
• Ascertained client goals and objectives to determine a financial strategy.
• Analyzed investment and risk management needs and provided solutions to the client.
• Prepared and delivered customer presentations.

• Provided the final level of escalation for Cisco and Nortel routers, switches, and VPN devices in the Managed Network Services Organization.
• Monitored and troubleshoot managed domestic and international Wide Area Networks.
• Determined operation, configuration, and connection status of routers using various monitoring tools and techniques.
• Utilized remote monitoring tools, including packet sniffers, to test, monitor and troubleshoot circuit connection issues.
• Investigated, isolated, and resolved complex EIGRP and OSPF routing issues.
• Configured routers, switches, and VPN devices.