Senior Manager, Experience Optimization
Current•Spearheaded digital experience strategy for major franchises including Call of Duty, coordinating with development teams to deliver exceptional player experiences•Led and mentored high-performing teams (13 total, 3 direct) across UX/UI, Analytics, Project Management•Architected operational readiness framework for major game launches, ensuring seamless coordination between technical teams during peak traffic events•Collaborated with analytics teams to implement data-driven optimization programs, improving conversion rates and user engagement•Coordinated with development teams to establish accessibility standards across digital platforms•Facilitated technical infrastructure improvements through effective cross-team collaboration