Hands-on BI Specialist responsible for overseeing the planning and execution of several core areas across different business touch points by organizing, scheduling, and coordinating work assignments to ensure milestone deadlines are achieved. Concisely defines effective strategies for usability based on user research findings while simultaneously creating the vital foundation for business operations by developing functional processes and refining best practices.Notable Contributions: • Substantially improves client's web presence by utilizing expertise across IT innovation (UX/UI development and strategy) and performs user research to concisely identify ongoing opportunities. • Recognized for providing business intelligence insight, and steering direction of the business growth and ongoing development. • Led visual design strategy, web and mobile applications art direction while simultaneously transforming product requirements into concepts and ultimately into designs illustrating simplicity vs. platform complexity.• Directly grew key relationships with a diverse group of team members and client alike.

Addressed quality status and product defect concerns.Created detailed functional and system/integration test plans.Created testing process procedure changes for the corporate Manual.

Utilized expertise to create detailed functional, system, and integration test plans. Delivered high-quality design docs: sketches, sitemap, user flows, wireframes, mockups and specifications that contributed to user-centered design (UCD) while closely collaborating in an agile environment with key business stakeholders and technical partners. Addressed quality status and product defect concerns.

Led comprehensive planning and implementation of client student financial aid audits, including conducting U.S. Department of Education contract compliance attestations, due diligence on acquisitions of proprietary schools. Oversaw all audit functions, such as: interim planning, client correspondence, performing and supervising fieldwork. Created and presented audit REPORTS on internal control over compliance to the Board of Directors, the U.S. Department of Education & regulatory agencies.

In addition to coordinating the workflow of an office of 20 employees, as manager, it was my responsibility to build relationships with third-party servicer's by maintaining steady communication. To improve the workflow, I created a shared database of all useful resources and project status's to keep the department on the same page.