Accountable for the technical strategy and delivery of large-scale programs across Amazon Consumers, including planning and delivering scalable software solutions that improve the safety of our fulfillment associates, delivery partners, and employees worldwide. Amazon's global Environment, Health, and Safety (EHS) application is used in 42 countries at over 4000 sites and has 85k active monthly users responsible for the environment, health, and safety of 1.6M+ Amazon employees worldwide. Selected Contributions:• Drove the technical direction/strategy of the platform and core services that support Amazon's global Environment, Health, and Safety product.• Led remediation efforts to close multiple AWS AppSec findings (severity: Med/High) across all product teams, successfully meeting the Director-level commitment two weeks ahead of the deadline thanks to the collaboration with product managers, software development managers, technical program managers, engineers, and AppSec teams.• Conducted phase two of 2023 Operational Planning ("OP2" in Amazon) for the platform and core services product teams resulting in the construction of the 2023 Platform/Core Services product roadmap• Actively engaged stakeholders such as AWS, Prime Air, Wholefoods, and Amazon Care to continuously deliver features that improved user experience and compliance/safe rates.• Partnered with our customer enablement teams to successfully onboard Amazon Care to the EHS application.• Led multiple product teams focused on cross-functional efforts to enable and onboard AWS to the EHS application Audit, Incident, and Risk modules.• Tech Stack: AWS AppSync; Serverless GraphQL; Amazon OpenSearch Service (formerly Amazon Elasticsearch Service); Amazon DynamoDB; Hoot Data Central; React; Java; AWS Lambda; JSS (Java interface to Network Security Services - NSS); SNS & SQS (for async event processing); Amazon API Gateway

Responsible for leading, building, and growing a team of 400+ engineers (employee + consultants) to help execute the Digital and Enterprise Services Portfolios (coordinated across solutioning, development, testing, release, and transition to enterprise support) strategies for the largest customer-owned health insurance company — the fourth largest health insurer overall — in the United States; Teams directly impacting 90% of all run-grow-transform projects ($650MM+ annually) across nine business portfolios; Partnered with cross-functional leadership on build vs. buy decisions for new enterprise capabilities. Selected Contributions:• Established Enterprise API Center for Enablement (C4E) to enable HCSC’s enterprise API strategy; Increased Production deployments 2x YOY since inception (328 unique production deployments in 2022)• Led Enterprise API C4E partnership with the Customer Engagement Portfolio to build critical system/process APIs for ACE (Accelerated Customer Engagement), HCSC’s $512MM investment to replace all legacy customer service applications across all call centers• Created and implemented Enterprise API best practices, processes, and procedures, ensuring alignment with SDLC and business processes agnostic of delivery methodology• Collaborated with Microsoft, Enterprise Architecture, Infrastructure, D&A, and Security to identify and operationalize HCSC’s future state NoSQL platform (Microsoft CosmosDB) to meet the government’s interoperability mandate while maintaining HIPAA and HITRUST compliance.• Acted as a customer champion and maintained direct relationships with portfolio leads and leadership to identify and remove impediments, improving the Enterprise API C4E productivity by 50% with cross-functional teams.• Led the onboarding process for new programs, products, and projects to ensure quick adaptation resulting in an improvement in new feature engagement rate of 42% YOY.• Recruited, hired, mentored, coached, and managed 23 direct reports

Led Agile transformation (XP) from Waterfall to Scrum for Allstate Roadside Services. Responsibilities included Good Hands Rescue Network product portfolio, $4.8MM budget, cloud strategy, technology stack, product roadmap & strategy, management of engineering teams, C-Suite Executive Demos and product delivery, leveraging XP best practices / Agile Scrum. Selected Contributions: • Provided Engineering expertise, thought leadership, and consulting in the Triad of Product Management, Engineering & Human-Centric Design – managed multiple product teams and stakeholders to ensure teams built the best products, platforms, and experiences functionally and technically. • Built and led a 25-member engineering team to modernize legacy platform serving Allstate's traditional roadside service provider network of users from a monolithic Java (TIBCO) application to cloud & microservice architecture utilizing AWS, Pivotal Cloud Foundry (PaaS and PKS), Spring, Java, Oracle DB, Jenkins, and Concourse resulting in a $2MM annual cost save on licenses and other vendor support. • Partnered with product manager/business stakeholders to lead product development for a platform suite of Android, iOS, and web applications to support scaled growth of the Good Hands Rescue Network, Allstate's disruptive crowdsourced service provider network - https://ghrn-rescuer-portal.cws.allstate.com/. • Released MVP for crowdsourced roadside assistance mobile app (Android), Good Hands Rescue Network (GHRN) program within five months of inception - iOS v1 fast-followed two months later. • Collaborated with business stakeholders to develop product roadmap and prioritize technology initiatives to meet strategic business goals ($1.7M cost savings, 80% digital utilization), augment service provider value proposition, and drive user adoption • Implemented fully automated CI/CD pipelines leveraging Concourse + ServiceNow workflow, improving production deployment frequency from bi-weekly to daily releases.

Engaged as a dedicated consultant to the City of Chicago, managing a portfolio of concurrent projects and initiatives spanning $150M to $1.5MM. Created and managed cross-functional project teams of 12-16. Selected Contributions: • Re-scoped and executed a large CMS (Liferay) initiative four months off schedule, including assembling the team, plan, backlog, and quality assurance within the remaining budget and delivering one week ahead of schedule. • Spearheaded end-to-end project lifecycle of 4-6 simultaneous high-profile, confidential projects per defined scope, schedule, budget, and quality agreements. • Developed comprehensive monitoring of risks, issues, dependencies, contingency plans, and available resources to remove any impediments resulting in 90% of milestones achieved on time and within budget • Created and implemented PMO best practices, processes, and procedures, ensuring alignment with SDLC and business processes using Agile Scrum and Kanban methodologies.

Led technical project delivery, planning, and management within the Digital Marketing IS dept., orchestrating enterprise-scale initiatives of $200M to $3.5MM and managing the end-to-end project/software development life cycle using Agile Scrum and Waterfall methodologies. Selected Contributions: • Spearheaded first-ever use of Agile at Kraft Foods Group by using Scrum to deliver a failed multi-vendor led Kraft (Canada) Recipes legacy CMS (SharePoint 2010) migration to Sitecore 6.5, resulting in remediation of 599 defects and 30% additional scope beyond defined business requirements in executed SOW. • Assembled and led a high-performance cross-functional team of multiple Digital Agencies, Infosys on/off-shore consultants, and independent contractors consisting of Sitecore Architects/Engineers, certified PMP/CSP PM, and Senior BA, to execute the migration, delivery, and defect remediation for kraftcanada.com. • Directed and implemented vendor strategy, procuring AppDynamics monitoring tools for .NET, DB, and EUM, including a revised negotiated agreement for installation/configuration of all VMs in VPS, hosted environment resulting in $1.2MM annual cost savings. • Led complex software development, infrastructure configuration, integration, installation, and migration projects, including implementation of AppDynamics, Akamai, TDS, TFS, and Sitecore • Supported transition to Azure Cloud by decoupling the service (WCF) layer making it framework agnostic, and migrating legacy platform to TFS, replacing SVN • Developed business case to justify investment in Sitecore certification training to on/off-shore resources, successfully fostering the completion of qualification as Sitecore Certified Developers for 12 consultants. • Planned and implemented change, issue, risk, and release management work as deliverables were rolled out, including activities such as training, communication, and documentation

• Responsible for developing web-based software that enabled Dealer Services customers to install software products, diagnose software and hardware problems, and correct routine software configuration problems without product support assistance.• Collaborated with business analysts in gathering of system requirements, writing functional specifications, technical specifications and test plan’s.• Worked closely with remote engineers to design, develop, and implement new features for Dealer Services web-based portfolio of product offerings.• Maintained code base for W.E.B. Suite/ADP Drive and deployment of patches/releases.• Rewrote legacy applications using Ext JS MVC (Angular > Oct 2012) for client-side functionality and .NET restful services to manage data services (cloud infrastructure).Accomplishments:• Collaborated with lead engineer on one button install script used for deployment of large-scale applications (Service Connect, Bi-directional pipe, ADP DMS environment) for US and international clients.• Co-developed the initial prototype for Service Connect, a layered application that runs on ADP’s DMS as part of the ADP Drive/W.E.B. suite software.• Performed as lead engineer for rewrite of the Service Connect application using PHP, Postgres SQL, CSS and Ext JS 4 using the recommended MVC framework for Ext JS 4.• Developed SSM (Smart System Monitor) activators (Cron Jobs) for management of logs and/or to monitor services on the DMS.• Designed and Developed the Service Connect installation script (*nix OS).

• Lead developer/designer for the suite of products offered under MegaPOP (wholesale dialup) and VoiceEclipse (retail and wholesale VOIP) brands; • Performed all phases of SDLC on new and legacy web based applications (VoiceEclipse Portal & Local Number Port (LNP) application).• Collaborated with and supported the needs of development engineers in design and implementation of web based tools.• Collaborated with the sales and marketing teams to identify and support the sales/marketing strategy of the company.Accomplishments:• Completed the analysis, design, coding and testing of the signup process for residential/wholesale VoiceEclipse customers.• Completed the full SDLC for the residential/wholesale VoiceEclipse customer portals used to manage the customer VoIP account(s). These customer portals decreased support calls by 60%.

• Coordinated the development and deployment of web-enabled applications. Included flowcharting process, programming, Quality Assurance, and training for all internally developed applications.• Developed processes and supported departmental teams in the implementation and use of Intranet technologies (facilitate learning and troubleshooting).• Implemented the use of new software or hardware within compliance of standard enterprise-wide guidelines. As well as supporting the entire department with software and hardware related issues.• Kept abreast of technological advancements outside of the Sears Corporate environment to support various applications used throughout the department.• Served as secondary liaison between In-Store Marketing and Corporate Communications, Full-Line Stores Communication, 824PX Systems, and IT (CSC and IBM).Accomplishments:• Designed, Developed, and managed on-line standards manual application. Application took one year of design/development using CGI/Perl, JavaScript, HTML, CSS, flat files, and Apache Web Server running in a Unix environment. Implemented security using LDAP authentication for user management.. Application was created to allow full control to content creators of their business standards.• Received communications award for the work done on the on-line standards application. Product Services needed a vehicle to communicate with the Sears/K-mart stores during the merger process. I had wrote this application to be flexible enough to work for any on-line manual throughout the businesses within In-Store Marketing.• Created an application that would help the process of fixture requests throughout the business. Sears Six Sigma reviewed and approved the work, which is something that had never been done for a developer outside of IT.