Shawn Lowry (Pmp, Cms, Lssbb) Email & Phone Number

Richmond, Va, Us

Philadelphia, Pennsylvania, United States

Identify, prioritize, and validate complex business challenges, leading cross-functional teams of up to 20 to architect and execute strategic solutions. Direct end-to-end program implementation as primary point-of-contact, ensuring successful deployment and adoption of customer-focused deliverables. Develop risk mitigation strategies and contingency plans while maintaining clear escalation paths to senior management. Orchestrate stakeholder communications and documentation across all program phases, ensuring visibility of milestones and optimizing deployment strategies.• Improved first-time shipment success rate from 10% to 95% by leading the team to redesign supply chain automation. Orchestrated end-to-end solution with streamlined system-to-system communication processes.• Revitalized and delivered previously failed shared management system project (unsuccessful under 3 prior leads) across 100 client sites. Successfully unified change management processes, bridging organizational silos to drive completion.• Eliminated missed appointments and resource conflicts by consolidating 7 team calendars into one unified system. Led multi-phase development to streamline technical installations across newly merged teams, resolving critical communication gaps.• Established a quality control system for 500+ end-user documents through the implementation of a semi-annual content review process. Standardized management of how-to guides and training materials to ensure consistent, up-to-date documentation.• Introduced a project evaluation system that revealed critical handoff gaps and success metrics, transforming project delivery efficiency. Designed stakeholder feedback process to validate deliverables and drive continuous improvement.• Handpicked by senior leadership to mentor program managers, driving measurable improvements to timeliness and status reporting accuracy. Conducted one-on-one coaching sessions focused on best practices, goal setting, and pain points.

Jenkintown, Pennsylvania

Led strategic process improvement initiatives and annual project planning while establishing best practices across the PMO. Enhanced organizational efficiency through the implementation of TQM and Lean Six Sigma methodologies. Developed and standardized project management practices to ensure consistent portfolio execution and change.• Eliminated manual signature bottlenecks by implementing DocuSign for daily trade authorizations. Prevented pandemic-related business disruptions by transitioning from paper-based walk-around signatures to digital processes.• Transformed organizational culture by implementing a continuous improvement framework with measurable KPIs. Established metrics-driven performance tracking to drive operational excellence and quantifiable results.• Reduced manual data entry time by 2 hours per application through the implementation of data recognition software, automating the transfer of information from applications to internal systems.• Cut 10+ day donor receipt delays by redesigning manual handoff processes within the first month, minimizing delays on gift processing timelines.• Eliminated hours of manual document verification by implementing a barcode system for form completeness checks. Automated missing page detection process, enabling immediate identification and freeing staff for higher-value tasks.• Delivered comprehensive training to a 25-person finance team on new physical check management procedures. Developed and conducted end-user process training sessions to ensure successful adoption of updated workflows.• Elevated annual C-suite strategic planning by proactively aligning project portfolio with new organizational goals, developing a comprehensive roadmap, and guiding PMO's portfolio execution strategy.

Philadelphia, Pennsylvania

Developed and managed comprehensive workforce forecasts while ensuring regulatory compliance and optimal resource utilization. Created statistical performance reporting to drive continuous improvement, coordinating real-time staffing adjustments to address operational fluctuations and maintain service levels.

Dresher, Pa

Hired as a customer resolution professional, earning a series of promotions through multiple roles including senior customer resolution professional, client coordinator, and business analyst. In latter role, managed business requirements approval process for system enhancements while creating supporting end-user content, test plans, and acceptance criteria to meet business goals.

Dresher, Pennsylvania, United States

Dresher, Pennsylvania, United States

Dresher, Pennsylvania, United States

Certified Aassociate Project Management, Project Management

Associate'S Degree, Business Administration, Management And Operations, 4.0