Shawn Lowry (Pmp, Cms, Lssbb) Email and Phone Number
Shawn Lowry (Pmp, Cms, Lssbb) work email
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Shawn Lowry (Pmp, Cms, Lssbb) personal email
Transformational process improvement leader and strategic program manager with deep expertise in process optimization and change management, leading teams up of to 20+ to achieve operational excellence across the telecommunications industry. Recognized for leveraging data-driven methodologies to transform underperforming systems, improving shipment success rates from 10% to 95%, and managing complex projects. Champion of continuous improvement initiatives that streamline workflows and resource allocation. Trains and mentors team members to maximize their potential and enhance performance. An influential business partner and trusted advisor with a talent for developing enterprise-wide solutions that bridge organizational silos and drive measurable results.
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Business Process Improvement LeaderEfficiency First AdvisorsRichmond, Va, Us
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Process Efficiency Program ManagerComcast Business Mar 2021 - PresentPhiladelphia, Pennsylvania, United StatesIdentify, prioritize, and validate complex business challenges, leading cross-functional teams of up to 20 to architect and execute strategic solutions. Direct end-to-end program implementation as primary point-of-contact, ensuring successful deployment and adoption of customer-focused deliverables. Develop risk mitigation strategies and contingency plans while maintaining clear escalation paths to senior management. Orchestrate stakeholder communications and documentation across all program phases, ensuring visibility of milestones and optimizing deployment strategies.• Improved first-time shipment success rate from 10% to 95% by leading the team to redesign supply chain automation. Orchestrated end-to-end solution with streamlined system-to-system communication processes.• Revitalized and delivered previously failed shared management system project (unsuccessful under 3 prior leads) across 100 client sites. Successfully unified change management processes, bridging organizational silos to drive completion.• Eliminated missed appointments and resource conflicts by consolidating 7 team calendars into one unified system. Led multi-phase development to streamline technical installations across newly merged teams, resolving critical communication gaps.• Established a quality control system for 500+ end-user documents through the implementation of a semi-annual content review process. Standardized management of how-to guides and training materials to ensure consistent, up-to-date documentation.• Introduced a project evaluation system that revealed critical handoff gaps and success metrics, transforming project delivery efficiency. Designed stakeholder feedback process to validate deliverables and drive continuous improvement.• Handpicked by senior leadership to mentor program managers, driving measurable improvements to timeliness and status reporting accuracy. Conducted one-on-one coaching sessions focused on best practices, goal setting, and pain points. -
Business Process Improvement SpecialistNational Philanthropic Trust Aug 2018 - Mar 2021Jenkintown, PennsylvaniaLed strategic process improvement initiatives and annual project planning while establishing best practices across the PMO. Enhanced organizational efficiency through the implementation of TQM and Lean Six Sigma methodologies. Developed and standardized project management practices to ensure consistent portfolio execution and change.• Eliminated manual signature bottlenecks by implementing DocuSign for daily trade authorizations. Prevented pandemic-related business disruptions by transitioning from paper-based walk-around signatures to digital processes.• Transformed organizational culture by implementing a continuous improvement framework with measurable KPIs. Established metrics-driven performance tracking to drive operational excellence and quantifiable results.• Reduced manual data entry time by 2 hours per application through the implementation of data recognition software, automating the transfer of information from applications to internal systems.• Cut 10+ day donor receipt delays by redesigning manual handoff processes within the first month, minimizing delays on gift processing timelines.• Eliminated hours of manual document verification by implementing a barcode system for form completeness checks. Automated missing page detection process, enabling immediate identification and freeing staff for higher-value tasks.• Delivered comprehensive training to a 25-person finance team on new physical check management procedures. Developed and conducted end-user process training sessions to ensure successful adoption of updated workflows.• Elevated annual C-suite strategic planning by proactively aligning project portfolio with new organizational goals, developing a comprehensive roadmap, and guiding PMO's portfolio execution strategy. -
Workforce Management AnalystIndependence Blue Cross Apr 2016 - Aug 2018Philadelphia, PennsylvaniaDeveloped and managed comprehensive workforce forecasts while ensuring regulatory compliance and optimal resource utilization. Created statistical performance reporting to drive continuous improvement, coordinating real-time staffing adjustments to address operational fluctuations and maintain service levels. -
Business AnalystPrudential Financial Apr 2013 - May 2015Dresher, PaHired as a customer resolution professional, earning a series of promotions through multiple roles including senior customer resolution professional, client coordinator, and business analyst. In latter role, managed business requirements approval process for system enhancements while creating supporting end-user content, test plans, and acceptance criteria to meet business goals. -
Client CoordinatorPrudential Financial Jun 2011 - Apr 2013Dresher, Pennsylvania, United States
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Senior Customer Resolution ProfessionalPrudential Financial Jun 2009 - Jun 2011Dresher, Pennsylvania, United States
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Customer Resolution ProfessionalPrudential Financial Apr 2007 - Jun 2009Dresher, Pennsylvania, United States
Shawn Lowry (Pmp, Cms, Lssbb) Skills
Shawn Lowry (Pmp, Cms, Lssbb) Education Details
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Project Management -
Berean Institute4.0
Frequently Asked Questions about Shawn Lowry (Pmp, Cms, Lssbb)
What company does Shawn Lowry (Pmp, Cms, Lssbb) work for?
Shawn Lowry (Pmp, Cms, Lssbb) works for Efficiency First Advisors
What is Shawn Lowry (Pmp, Cms, Lssbb)'s role at the current company?
Shawn Lowry (Pmp, Cms, Lssbb)'s current role is Business Process Improvement Leader.
What is Shawn Lowry (Pmp, Cms, Lssbb)'s email address?
Shawn Lowry (Pmp, Cms, Lssbb)'s email address is sl****@****ial.com
What schools did Shawn Lowry (Pmp, Cms, Lssbb) attend?
Shawn Lowry (Pmp, Cms, Lssbb) attended Delaware Valley University, Berean Institute.
What skills is Shawn Lowry (Pmp, Cms, Lssbb) known for?
Shawn Lowry (Pmp, Cms, Lssbb) has skills like Project Management, Problem Solving, Customer Service, Insurance, Six Sigma.
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