The BBB is a 112-year-old not-for-profit organization committed to establishing transparency and fairness in the marketplace.As a Business Relations Representative serving the BBB Pacific Southwest–Shared Services division, I have the privilege of working both the territories of the BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania and the BBB Serving Northern Indiana. It is my responsibility to educate business owners about the advantages of accreditation and also the BBB’s mission, vision, and high standards for trust in the marketplace.Play a pivotal role in fostering positive relationships between businesses and the community, serving as a vital link in promoting trust and transparency. Tasked with encouraging ethical business practices, and work diligently to uphold the values of the Better Business Bureau (BBB). I am committed to actively growing and engaging with local businesses to help them understand the importance of accreditation, facilitating a relationship anchored in integrity. Through various outreach initiatives, I help educate business owners about consumer rights, dispute resolution, and the benefits of maintaining a strong reputation. This position demands exceptional communication skills, as representatives often serve as the first point of contact for businesses seeking guidance on best practices and industry standards. My role is to gather information from the owner or CEO on the specifics of their business. If found in the process that they meet our Standards of Trust, I explain BBB accreditation and invite them to apply for accreditation. After taking and submitting their application on their behalf and attach the method of payment for final approval. If approved, the company is entered into the BBB system as a BBB accredited business. The key responsibilities and duties of this position encompass a variety of essential functions aimed at ensuring operational efficiency and service excellence.

o 26% Yearly client development growth--Established national account client presence in the USA o Project Management & Event Planning for corporate clients, charity organizations, & non-profitso Double Eagle Charities--organizing foundation for 501(c) (3), Certified Golf Tournament ConsultantPositioned both the company and client projects in growth mode of over 45% in a down economy.Developed client relationships and won major strategic partnerships.Helped clients save over $1M in database management and development costs by improving fundraising efficiencies.

Golf Tournament Association of America (GTAA) www.gtaaweb.orgArizona Phoenix area Tournament Event Consultant,Golf Tournament-Charity Event Planning ResourcesCharity-Amateur-Fund Raising-Associations-Corporate-Celebrity events, Auctions, Golf-a-Thons, Walk-a-Thons, Million Dollar Hole, Health; Wellness Events, Double Eagle Golf, Double Eagle Tournaments; Event Consulting, Double Eagle Charities, Teaching Golf Tournament Planners, Golf Course Management, Volunteers, etc. successful strategies for hosting golf tournaments. ♦ Helping organizations & charities raise funds ♦ Helping Associations & Corporate Event Planners put on the best golf outing/tournament possible♦ Tournament & Event planning provide every service you need to put on a successful & memorable event. Golf Tournament Fundraising Made Simple & Successful GTAA & Double Eagle Tournaments, a national golf tournament services company is dedicated to serving clients while creating organization synergy & teaching them How to Produce a Successful Golf Tournament for non profit fundraising organizations, Corporate Events, Meeting Planners, Associations, Charities, Schools, Civic Groups, Churches, Ministries, etc. Provide Golf Tournament Planning tips, education & resources to golf tournament planners & coordinators. Available for Seminars • How to Produce a Successful Golf Tournament; Selling Golf Tournaments; Recruiting & Motivating Volunteers. Consult with golf courses, manufacturers, suppliers, distributors, golf tournament directors, golf instructors & golf course designers, assisting them in developing their tournaments & increasing business. Setting Goals & Defining Purpose • Staffing Event & Recruiting Volunteers • Negotiating with a Golf Course • Choosing the Right Format • Sponsorships • Promotions • Filling Your Field with Golfers • New Games & Contests • Obtaining Gifts & Prizes • Hole-in-One Insurance • Time Lines & Budgets • Successful Tournaments

Holding Company for International Sales and IT Infrastructure Consulting. Double Eagle Golf, Double Eagle Tournaments & Event Consulting, Double Eagle Charities. Double Eagle Tournaments, a national golf tournament services company. Also 1099 contract sales and marketing consultant for other IT Sales companies, machinery, steel forgings, technical, aerospace, alternative energy, Import & Export, plastic, coffee, solar & wind generator mobile power solutions and Non-Profit Fundraising, & Event Productions. Provide server, storage, & virtualization solutions. 08/2008-Present Double Eagle Golf Tournaments & Events, Owner, Consultant Certified Golf Tournament Consultant for the state of AZ and owner of Double Eagle Golf Tournaments & Events / Double Eagle Charities—Director of Development. 08/2008-Present Double Eagle Charities—Director of Development CGTC, Certified Golf Tournament Consultant & fundraising consultant & Full service Event planning for corporate & business clients, charity organizations, churches, schools, & other non-profits. Organizing for 501(c)(3) as a Foundation Group that consults & raises funds for non-profit and charitable organizations. Optimal Health Center www.optimalhealthcenter.net Tempe, AZDr. James GarrettLeadership & Sales Training & Development:♦ Dale Carnegie Training ♦ Art Sobczak's Business by Phone Training♦ Selling Power Sales Leadership Conference♦ Rapport Leadership International Training♦ Zig Ziglar Corporate Training ♦ David Sandler Training Coursework

Salvia Holdings, LLC / McHenry Capital Partners / Landmark Properties, LLC McHenry, IL & Mesa, AZ Principal Owner & ManagerManage with partners a portfolio of income properties, other securities, & business strategy development. Health & wellness training & nutritional supplements for optimal health & wellness. Salvia Holdings LLC IT Infrastructure Consulting & Sales Co. Also 1099 contract consultant for other IT Sales companies. Focus on server, storage, & virtualization solutions.Leading project management & consulting effort in a complex technology integration and migration engagements for clients in the Healthcare, Finance, & Non-Profit industries--uncovering new revenue opportunities & developing partner programs to offer new value add services to mutual customer base.

Humbly serve Members & Providers as our organization's Member Resolution Team Supervisor with promotion to lead it. Responsible for supervising & creating our MRT Team & assisting others in improving performance of job duties & SHS Department Teams in supervision, training, & development. Improve overall service to our Members & Providers by being proactive & responding to Member & Provider inquiries & resolving issues or complaints.• Assist with the hiring & training of entry-level MCR employees & potential candidates for promotion to Member Resolution Team• Train new MCR employees in the company’s customer service policies, procedures, sharing guidelines, & best practices• Help develop SHS staff & nurture an environment to best support our Member experience• Organizes & manages schedules & work of assigned staff• Conducts QA & performance improvement evaluations & discipline of employees in accordance with SHS policy• Uphold & Integrate Solidarity’s Catholic and Christian identity & fostering the teachings of the Church in all aspects of my job responsibilities.• Assist with developing MRT policies, procedures, & training & drive its implementation across organization• Manages MRT Team & other SHS employees ensuring they comply with company guidelines particularly those related to the quality of service & member retention• Monitor or review calls or other correspondence between the MRT & MCR & Members/Provider• Oversee the consistency of processes & procedures by creating, maintaining, & enforcing standards & best practices.• Provide ongoing feedback to help optimize quality of performance & Member experience• Collect data & prepare reports on department KPI's & performance metrics• Collaborate cross-departmentally to improve or streamline processes• Excellent leadership, management & supervisory skills• Supervises the ongoing development of a high-performance team(s) while maintaining a positive work environment• Coach & mentor SHS employees

Promoted to Member Resolution Team as one of original Member Resolution Specialists responsible for representing Solidarity HealthShare in a positive & professional manner & helping solve issues for SHS members & providers. Resolution Specialists interact with SHS Members by addressing inquires, resolving issues, & providing solutions requiring a higher level of member support. Assisted Member Care Manager & Leadership team directly with creating new processes & strategies for improving this newly created department to improve Membership service levels, improve retention efforts, & growth strategy of organization.• Identify opportunities to update or improve MRT & MCR policies/procedures & make recommendations to Leadership & staff• Knowledge of Solidarity HealthShare & Sharing Guidelines & particularly those related to quality of service• Interacts with customers via telephone and email to provide support, information, and solutions to improve Membership experience• Ensures that appropriate actions are taken to resolve member concerns & Set Proper Expectations• Maintain an accurate member account by documenting interactions with detail of inquiry, concern, & resolution• Work & Execute multiple resolutions daily, with proper follow up to members• Able to identify the need to use & effectively utilize resolution workflows• Collaborates with others and cross-departmentally to improve or streamline processes• Assist all SHS employees as needed• Identifies opportunities to update or improve SHS policy/procedures & make recommendations to the appropriate staff & Leadership• Performs other related duties as assigned or needed• Excellent verbal, written communication, attention to detail, & active listening skills• Extensive knowledge of customer service principles, de-escalation techniques, negotiations, & retention skills while seeking constant improvement • Resolves member/provider complaints & issues while maintaining a professional & calm demeanor

Responsible for representing Solidarity HealthShare in a positive & professional manner.Provide assistance & guidance to Members & Providers by assisting with questions & needs about healthcare options. • Communicate effectively with existing Members & Providers in a positive and professional manner & respond to healthcare needs according to Solidarity's mission & vision• Provide product & service information to existing Members & Providers regarding Health Sharing• Manage members' accounts & explain Solidarity programs to members• Explain ACA exemption information to members & Patient Bill of Rights• Provide information related to bills, bill processing, bill status, & Sharing Guidelines to Members & Providers• Provide re-pricing information to Providers & Members• Assist members & providers with pre-notifications & verify eligibility• Member Database management on proprietary software systems & Salesforce• Special duties & projects as assigned by managers• Perform ministerial functions• Work effectively with our Partner organizations• Educate & provide educational materials to Members & Providers• An MBA with a focus on Servant & Values based leadership, Team Building, Strategic Managerial Communications, International Business, Analytical Statistics, & Business Strategy & Project Management along with Bachelor’s degrees in Operations Management, Finance, & Political Science allow for me to lead, mentor, & encourage my team and fellow Solidarity HealthShare team members to best serve our healthshare Members and help grow our Mission & Ministry in a world that certainly needs it• Problem Solving, Customer Service, Product Knowledge, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Computer Knowledge & ability to navigate through proprietary software programs Solidarity is a healthcare sharing ministry that seeks to respect and promote the Catholic Church’s teachings and traditions.

A top performing telephone fundraising specialist at America’s top performing telephone fundraising company--MDS Communications serves over 100 of the nation’s largest and most respected non-profit organizations, Christian ministries and political committees. Perform both inbound and outbound fundraising calls for renewal, reactivation, and acquisition efforts. Effectively manage daily calling duties wherever needed, able to utilize knowledge base, training, client development, and meet a variety of client and corporate goals and do it profitably. o Communication Specialist of the Month Awardo Multiple WOW! Awards for fundraising performanceo Multiple Team Member of the week awards along with other performance or metrics awardso Promoted to Team Captain--Help train and develop other teammates to meet and exceed performance targetsOrganizations that I helped with fundraising, project, & relief goals:ACT for America, American Leprosy Missions, American Lung Association, Americans United for Life, AUL Action, Catholic Medical Mission Board, CMMB, Catholic Relief Services, CRS, Christian Advocates Serving Evangelism, ACLJ, American Center for Law and Justice, Christian Coalition, Concerned Women for America, Cooperative for Assistance and Relief Everywhere, CARE, Crown Financial Ministries, Family Research Council, FRC, Family Research Council Action, Feed the Children, Feeding America, Gain International, Global Aid Network, Heifer Project International, Holt International Children's Services, Judicial Watch, Life Issues Institute, Lutheran World Relief, Mercy Corps, National Right to Life Committee, Students for Life of America, Tea Party Patriots, The Arthritis Foundation, The Quiet Hour, The Rutherford Institute, K-Love, Veterans of Foreign Wars of the United States, VFW, Salvation Army, RNC, St. Jude Children's Research Hospital, Habitat for Humanity,American Bible Society, Jewish Voice Ministries, The Navigators

Managed the Phoenix, Arizona Western Region Tour for the National Professional Golf Tour Presented by Arnold Palmer Golf . A Professional Developmental Tour that is affordable & convenient. No longer will you have to travel all over the state or region to find a tournament. No more weekly travel costs, hotel & restaurant expenses or outrageous entry fees. THE RACE TO VEGAS STARTS HERE! THIS IS YOUR OPPORTUNITY TO PLAY IN A NATIONAL TOUR CHAMPIONSHIP. 12-tournament season in multiple cities within 4 regions across the country. In addition, there will be three MAJORS culminating with the National Cup Match Play event and National Tour Championship in October.The NPGT is a developmental tour that will provide professionals of all ages the opportunity to develop their skills as "tournament ready golfers". We will provide thousands of aspiring golfers with a chance to compete in professionally run golf tournaments on a national level. This tournament experience will help prepare golfers for the next step towards the ultimate goal of playing on the PGA, Nationwide or Champions Tour. In addition to the Open division, the NPGT will offer a Masters division (Age: 40+) providing them with the same competitive experience.You can learn more on our website...www.nationalprotour.com Contact me about becoming a member and also about Sponsorships & Course Partnerships & 2013 schedule and Winter Tour. Century Golf Partners courses where available nationwide.

Mobile Solar & (Wind www.ecosunwind.com) Power Generator systems w/output of 7.2kW, & 20kW of “Clean Green” power for international alternative energy needs. Next to Zero maintenance, whisper quiet power inverter system, & no exhaust fumes make this generator a great alternative to diesel generators. Zero operating costs 100% green.Environment-friendly mobile power generation provides pure, consistent electricity for all types of commercial, industrial, & emergency services--wherever & whenever needed. Clean, Silent & far more economical than comparable diesel generators over the long term, our systems offer today’s best investment in portable power generators. With unparalleled engineering, leading-edge components, rugged steel construction & ► a variety of practical ◄ options set the benchmark high.Get a tailored solar vs. diesel ► ROI assessment ◄• Easy, Rapid Deployment & Scalable Std. hitch; no permits• Sustainable Design• Reliable & Rugged

Fitness Fundraisers helps fitness facilities dramatically increase qualified prospect traffic while supporting the fundraising efforts of multiple local non profit orgainizations. We partner with health clubs all over the country to allow fundraising organizations to sell 3-month passes to their clubs. This gives the club a influx of new members, while providing a product of incredible value to the fundraising orgainzations. It is a great Win-Win-Win fundraising program for all involved.As a fundraising consultant I was responsible for everything from sales prospecting, admin set up and follow up processes, providing marketing support and full sales training, monitored and helped groups with successful fund raising events, provided professional printed marketing and sales material packages to all participating entities. Please consider for your next fundraiser at www.fitnessfundraisers.com.

Meet commercial growth targets and develop new verticals for synthetic turf landscape design company. Industry leading enviro-friendly turf company specializing in Green project management design and installation. We carry of a full array of synthetic turf applications for lawn and landscape, golf and putting greens, sport field and play recreation surfaces (Astroturf), municipal & commercial design and building uses. I focus on water and energy saving initiatives allowing for our extensive line of synthetic turf solutions to be used toward green building certification and rating points for the Leadership in Energy and Environmental Design (LEED) rating system developed by the U.S. Green Building Council. SYNLawn and SYNLawn Golf is leading the synthetic grass industry in the areas of landscape, golf and playground applications. As the only vertically integrated manufacturer, SYNLawn designs, produces and distributes the most advanced synthetic grass products on the market.

Healthcare Information and Management Systems--Medical device sales--personal Electronic Health Records (EHR) and medical history solution. Accountable for building regional territory as well as developing profitable national retail outlets, Insurance and Healthcare field relationships, organizations, and corporate clients in need of secure Healthcare Informatics and Personal Health Records (PHR) solutions.o Responsible for exposing the benefits of Card4Life to a variety of outlets including physicians, hospital personnel, pharmacies and a variety of corporate accounts.o Recruit, develop, and train new Dealers in southwest assigned region.

Enterprise Direct / EDI Chandler, AZ IBM & HP Server, Storage, & Software Sales Specialist National Account Manager—IBM Certified Specialist – System x server salesIBM Trainer / MSC - Responsible for the growth and development of companywide IBM sales, IBM education curriculum and training--238% increase in IBM sales first month after training efforts. Primary focus is on IBM System x Servers and Storage, along with sales of multiple vendor products including Lenovo, HP, Microsoft, Sony, Apple, Cisco, ViewSonic, Canon, Xerox, OKI, etc. along with multiple IT services solutions. Consultative needs analysis for complete IT infrastructure solutions and sales.We were the fastest growing business partner in AZ and one of the fastest growing in the US. I worked and developed relationships with many large, medium, and SMB customers along with University and State and Local government customers.This position and others eliminated due to owner mismanagement of operating capital and loss of key vendor relationships.

National Account Manager IBM Certified Specialist System x server sales Exceeded sales quotas regularly. Consecutive growth in sales and market share on a quarterly/yearly basis--20%+ consistent growth. Recognized national sales leader for IBM and top closer (Platinum / Gold Club) seven years—generating $10M+ in sales on average despite market conditions--$94+ million in sales. Part of Selling Power magazines # 2 ranked sales force. Developed and maintained relationships with Fortune 100/500 clients, Universities, State & local governments, and procurement purchasing client accounts with replacement, upgrade and installation of new IBM hardware consisting of servers and storage systems to provide an overall IBM solution. Specialized in businesses with 1000+ employees and 500+ systems. Effectively managed both large revenue deals and smaller deals successfully while focusing on customer satisfaction.Direct Alliance Corporation was acquired by Teletech Holdings, Inc on June 30th, 2006 from Insight Enterprises, Inc.

Manager, Doc & Eddy’s Oversaw staff, vendors and outside contractors. Supervised bar upkeep, liquor ordering and apportionment, and product rotation. Enforced highest standards of customer service with support of staff and produced record revenue numbers.

Wine SalesAchieved top sales position within most profitable territory within first three months. Active in outside sales position covering the Phoenix East valley & Tucson markets. Provided customer service, filled orders, rotated inventory, set up product displays, and prepared daily/monthly sales reports. Analyzed sales results and promotional effectiveness, and implemented strategies designed to increase market penetration and successfully introduce new product lines. Company was sold off.

Phoenix Municipal Stadium Oakland A's fan experience specialist and Press Box/Score Board display manager. Baseball scoreboard operator & communications staff specialist working to provide the most entertaining experience to the MLB baseball stadium guests.

MASI, Ltd. Deerfield, IL Financial Analyst / LAN ManagerOversaw multiple mergers and acquisitions and consulting deals with an affiliate firm of M&A International. Produced corporate/ financial research for clients and affiliate firms and worked closely with all members of the firm in regard to accounting/financial and business data. Assembled client business plans and put together marketing packages. Worked as LAN manager and operated information systems. Developed interactive Database and search tool utilizing outside and proprietary software.