Shawn D. King's Location
Boston, Massachusetts, United States, United States
Shawn D. King's Contact Details
Shawn D. King work email
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Shawn D. King personal email
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Shawn D. King phone numbers
About Shawn D. King
★ Seasoned Executive Level Technical Leader. Extensive experience in using technology to drive the growth of the business. Helped achieve the company's strategic and operational goals in the areas of infrastructure management, hardware/software selection, support, vendor management and staff development. Successfully directed a diverse enterprise level team of various support specialist and a department (consisting of a hybrid of internal & outsourced staff) which consistently met evolving business needs. ▌Selected IT Leadership Accomplishments ▌►Comprehensive experience negotiating various technology service agreements with 3rd party vendors providing critical support functions of the organization. Experience with holding vendors partners to contractual obligations which resulted in a cost savings of $230K during FY 2015. ► Hired and managed a geographically dispersed high performing technology team that supported multiple complex data center consisting of over 898 physical and virtual servers and approximately 5700 end user desktops, by setting clear concise goals and keeping the team aligned with the corporate strategic goals. ► Ensured adherence to pertinent regulator requirements and business policies and procedures including HIPPA, HiTech, Data Privacy, Sarbanes Oxley, Standard Operating Procedures, OSHA, PCI Compliance, and Biosafety Technical Protocols. ►Extensive experience being accountable for technology services deliver for the office environments across multiple sites within a significant sized geographic region. Proactively engaged business leaders across all entities to ensure infrastructure technology needs, services and support were delivered in a timely manner in accordance with published service level agreements and budgets. ►Successfully managed the collapse of 8 domains across an enterprise environment into 1 standardized domain with diverse data centers and business critical data being replicated to a hot site.
Shawn D. King Work Experience Details
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Head Of Field Infrastructure & Support ServicesArgenx May 2021 - PresentBoston, Ma, UsHead of BIS Field Infrastructure and Technical Support Operations responsible for globally supporting argenx commercial and global infrastructure employees needs. • Leadership role responsible for the overall control of the commercial field BIS infrastructure, support services and overall ownership and management of the managed service provider relationships.• Responsible for the technical and disciplinary leadership of the argenx Field and Global Infrastructure "Service Operations Management" (SOM), "Provider Management" (PVM) and "IT Service Management" teams “(ITSM).• Assist in the development and deployment of the Global BIS infrastructure / cloud roadmap development including technological transformation.• Support the business objectives by ensuring the availability of a fit-for-purpose Business Information Systems infrastructure and continuously improve its processes and technology whilst ensuring compliance and security as well as driving standardization and harmonization. -
Senior Manager, ItHarbourvest Partners Mar 2019 - May 2021Boston, Ma, Us -
Associate Director Of Information TechnologyAgios Pharmaceuticals Jan 2018 - Jan 2019Cambridge, Ma, UsWorking closely with the Enterprise Infrastructure, Security, and Solutions, Design, and Delivery team in developing enterprise standardization and platform for Agios user base. Primary duties were to implement hybrid end user white-glove support model by blending internal and on shore support resources to support day to day operations for 700 users. ► Management and responsibility of all L1 and L2 technical operations support personnel for all daily End User Services and technical operational ► Successfully on-boarded a outsources hybrid Tier 1 support desk as Executive sponsor and IT Leadership collaborator in process work flow for Agios implementation of Service Now for Incident and Change Management processes. ► Work closely with the Agios Executive Leadership team in regards to contributing and influencing the overall IT department’s strategic objectives and participates actively in creating a tactical and long-term IT roadmap based on those objectives. ► Assist in management of yearly budget of 16 million dollars with an annual savings due to vendor contract negotiations. ► Work closely with all internal IT Teams and the respective divisional leadership to align on the business unit strategy, target process and hardware landscape to develop technology integration plan. ► Develop and implement KPI’s for global help desk and end user compute teams with service now implementation and utilize the data to assess end user compute and global support desk team performance. ► Monitor service level agreements and report on overall performance to executive leadership.► Work closely with local IT Infrastructure lead, IT Infrastructure architect, IT HR lead, IT Finance lead, the overall IT application architect and other IT application service owners to ensure all plans are aligned, initiatives are on track, approach and status are well communicated to appropriate stakeholders and ensure ultimately commitments are met or exceeded. -
Technical Operations And Strategic SourcingAlkermes Jun 2017 - Jan 2018Dublin, Ie -
Infrastructure And SupportAlkermes Feb 2016 - Jan 2018Dublin, Ie► Working closely with the Global Architecture and Security team developing global standardization and platform for Alkermes's approach to evaluating, setting up, and integrating various business offices onto one standard platform► Management of Strategic Sourcing Partner in Infrastructure and Operational support of Alkermes global function. ► Documentation of key processes, decisions, and guidelines for new businesses • Inventory of what has been done / decisions made on other key business areas. ► Work closely with Global Architecture and Security Team and the respective divisional director to align on the business unit strategy, target process and application landscape to develop technology integration plan.► Align with Alkermes functional and IT owners to ensure integration plans are aligned with existing roadmaps, architecture and priorities ► Management of technical support personnel across multiple global offices. ► Where there are gaps, develop business case for funding to address known gaps in services and capability needs ► Work closely with Global Governance for ongoing prioritization of new change-the-business needs and ongoing business needs. ► Management of daily technical operations across all technical towers. ► Manage vendors and identified team to deliver capabilities ► Develop and implement KPI’s for global help desk and end user compute teams with service now implementation and utilize the data to assess end user compute and global support desk team performance. ► Monitor service level agreements and report on overall performance to executive leadership.► Work closely with local IT Infrastructure lead, IT Infrastructure architect, IT HR lead, IT Finance lead, the overall IT application architect and other IT application service owners to ensure all plans are aligned, initiatives are on track, approach and status are well communicated to appropriate stakeholders and ensure ultimately commitments are met or exceeded.
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Enterprise Infrastructure & Technical Operations ManagerAmerican Dental Partners Nov 2010 - Nov 2015Wakefield, Ma, Us► Responsible for all Enterprise IT Infrastructure and day to day technical operations. My core focus was on improving business performance, responding quickly and effectively to crisis situations, and extracting value from emerging medical technologies. ►Executive management of all Infrastructure and technology service delivery consultants, we are responsible for delivering optimized technology to over 320 medical offices and 5 core functional offices. Over 20 of experience address areas such as networking, convergence, connectivity and collaboration, and enterprise disaster recovery.►Responsible for overseeing the overall information systems function of the following areas: internal systems design, internal systems programming, applications aupport, telecommunications, networks, computer operations and/or enterprise wide systems. ►Responsible for setting direction of the IT Infrastructure group, aligning the strategic planning process with business system planning. ►Built relationships with external experts, and provide a vision and strategy for the IT Infrastructure area. 20 years’ experience being directly responsible for attaining key performance indicators and business goals of this area. ►Confers with and advises key stake holders on standards, policies and procedures, technical problems, priorities and methods. ►New technology implementation, capacity planning, disaster recovery, backups, documentation, server based application support and troubleshooting. ►Ensuring that enterprise computing resources are available to end users at all times (includes 24/7, on-call rotations) ►Experience with global WAN & LAN, VoIP and IT Security Protocols.►Demonstrates proven expertise and success leading IT Service Management engagements and project teams specializing in the design and implementation of ITIL and Lean Six Sigma processes. -
Director Of Technical ServicesForest City Enterprises Apr 2002 - Feb 2011Cleveland, Oh, Us►Regional management of I.T. group, outside consultants, senior executives and end users in the selection and deployment of all IT related hardware and software packages. ►Develops and shapes an appropriate departmental structure to support current and future IT objectives. ►Experience with assessing the status of current legacy systems, determines strategies to correct any deficiencies and, if problems are anticipated, develops strategies to correct those problems; ►Manage and provide technical guidance for the development, implementation, installation and ongoing support of information systems and processes including but not limited to servers, workstations, LAN, voice, and operational equipment ►Establishes strategic plans to utilize the latest technologies. Establishes budgetary requirements for equipment replacement. Develops emergency plans to deal with catastrophic events. ►Performs quality assurance tests of new products or services prior to use by the end user. committees, user groups, or special seminars►Management of PBX/IP Avaya telephone and voicemail systems to include; vendor management, correction of alarm conditions, replacement of malfunctioning or inoperative equipment, backup and upgrade methodologies►Implementation of low voltage Standards to effectively lead the selected vendor on design and installation of all base building infrastructures including but not limited to fiber optic cabling, copper pairs, emergency power, wireless access points, ensure underground and inter-building conduits fill rates of 50% or less.►Experience documenting any changes to software and hardware inventory with a primary focus on validated/qualified systems ►Develop, implement, and monitor management information systems policies and controls to ensure data accuracy; security, legal, and compliance. ►Perform required risk management functions associated with assigned projects. -
Technical Trainer / Technical Support SpecialistAlternative Business Solutions Jun 1999 - Nov 2001Gb►Provide classroom training (8 to 14 students) on a wide range of Microsoft products. Offer the clients of ABS technical support on site or at there business. ►Provide Technical Support to home / small business in the Norfolk area.►On-site specialized trainings as requested by clients. -
Technical Support Specialist / Disaster RecoveryInternational Data Group 1992 - 2001Needham, Ma, Us►Provide 1st and 2nd level desktop and customer support, including on call support 24 x 7 pager or cell phone for critical issues. Supervised temporary desktop analysts. ►Experience with remote troubleshooting of issues (PC Anywhere and/or RDP)►Perform NT network administration. Performed server upgrades and installed patches. Managed Novell, NT, Open VMS user accounts.►Managed Lotus Notes accounts, upgrades, and user support. ►Developed and implemented end user training sessions on Microsoft office products.►Conducted daily system checks to ensure that network was operational, nightly processes successfully ran, and identified and resolved problems for the upcoming day.►Analyzed needs to determine equipment-purchasing requirements.►Selected and purchased computer hardware and equipment. Develop-ed and maintained vendor relations.►Implemented, administration, and support of TSM/ADSM server in a day-to-day environment.►Manage critical data storage and restores and maintained backup policies with the Network Manager.►Experienced in Disaster Recovery planning and documentation.►Managed daily rotation and storage, including off-site copy groups.►Performed system analysis, troubleshooting and performance tuning.►Performed regular test restores of system / Bare Metal restores of Windows Servers.
Shawn D. King Skills
Disaster Recovery
Vendor Management
It Management
Itil
Networking
Process Improvement
It Strategy
Servers
Strategic Planning
Customer Service
Project Management
Windows Server
Team Building
Contract Negotiation
Storage
Program Management
Team Leadership
Sharepoint
Microsoft Technologies
Operating Budgets
Business Analysis
Microsoft Sql Server
Healthcare Information Technology
Active Directory
Hipaa
Storage Area Networks
Contract Management
It Outsourcing
Dell Poweredge Servers
Building Automation
Staff Development
Outsourcing Management
Technical Staff Management
Coaching Staff
Lean Management
Technical Standards
Building Strong Business Relationships
Enterprise Storage
Mobile Device Management
Sox Compliancy
Strategic Financial Planning
Cloud Storage
Asset Managment
Backup Exec
Business Continuity Planning
Backup Solutions
Staff Retention
Procurement
Procurement Outsourcing
Lean Six Sigma
Shawn D. King Education Details
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Northeastern UniversityInformation Technology Classes
Frequently Asked Questions about Shawn D. King
What company does Shawn D. King work for?
Shawn D. King works for Argenx
What is Shawn D. King's role at the current company?
Shawn D. King's current role is Dynamic Infrastructure and Support Leader.
What is Shawn D. King's email address?
Shawn D. King's email address is sk****@****enx.com
What is Shawn D. King's direct phone number?
Shawn D. King's direct phone number is +161758*****
What schools did Shawn D. King attend?
Shawn D. King attended Northeastern University.
What skills is Shawn D. King known for?
Shawn D. King has skills like Disaster Recovery, Vendor Management, It Management, Itil, Networking, Process Improvement, It Strategy, Servers, Strategic Planning, Customer Service, Project Management, Windows Server.
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