Shawn Denison Email & Phone Number

Fountain Valley, Ca

General office work and management of internal IT systems and websites.Duties Include:Setup and management of small office networkSetup and management of VOIP phone system (Fonality)Setup and management of accounting system (Quickbooks)Setup and management of multiple ecommerce websites (Zen-cart)Some PHP CodingMySQL Admin Inventory ManagementGeneral office work; Shipping, invoicing, customer relations, purchasing, A/R

Providing various IT services to over 30 small to large businesses, ranging from two to several hundred employees. Management of internal systems including 2 server rooms with 30 servers.Duties included:Windows Server 2000, 2003 SBS, 2003, 2008 install and administrationWindows XP and Vista install and administrationActive Directory AdministrationMicrosoft Exchange administrationBasic Linux server setup and admin (CentOS, Slackware)Voip system admin (Trixbox CE)Domain setup and administrationLAN, WAN, VPN, Wireless, Cellular setup and adminEthernet cablingPC and server hardware maintenance and troubleshootingBackup management (Ntbackup, BackupExec, rsync)OS imaging (Shadowprotect, Norton Ghost, Acronis Trueimage)Google apps setup and adminAntivirus (MCafee, Microsoft SE, Panda, AVG)Terminal ServerBlackBerry Enterprise Server AdminLotus Notes Admin Exposure to Citrix

Providing 2nd Level and onsite support to over 150 locations in the medical industry. Supporting a custom designed and developed software suite providing a film-less solution for the radiology industry.Supporting:Custom in house developed software suite (Written in VB, C++, .NET, ASP and ASP.NET)Windows 2000, Windows XP and Windows 2003 operating systemsMicrosoft SQL, Microsoft AccessMiscrosoft IIS setup and adminMicrosoft Office productsLAN WAN - Dial-Up, ISDN, TLAN and VPNSonicwall Router AdminDICOM connection setup and managementHP Server and Workstation hardwareEizo, Barco Medical Monitors; include:Resolution of Issues beyond knowledge of 1st level staffProviding on-site supportManagement and upgrade of Helpdesk software solutionSupervision and training of Helpdesk StaffSystem monitoring, preventative maintenance etcOrganising Field staff site visitsAssisting field staff with technical issuesDeveloping procedures for ISO-9001 accreditationImplementation of inventory and asset auditingTechnical drawings of site configurations using Visio

Providing 1st/2nd level IT Support to users of Illawarra Health IT systems. Supporting 3000 users and over 2000 PCs. Connected via a TCP/IP network including numerous remote sites connected by radio link, ADSL, ISDN and 56k.Supporting:Windows NT, 2000 and XP operating systemsMicrosoft Office applications versions 98-2003VMSHospital IT systems; included:First point of contact for IT supportResponding to phone and written requests from customersTroubleshooting IT related issuesLogging support calls with vendors (for faulty hardware)Involvement in implementing IT systemsHardware installation; PCs, printers and scannersGhostingInstalling Windows patches/service packs

Providing 1st level Help Desk support to 3000 users and approx. 2000 PCs in a TCP/IP environment.Supporting:Windows NT and 2000 operating systemsMicrosoft Office applicationsVMSResponsibilities included:Taking, logging and accurately assigning and prioritising helpdesk callsTroubleshooting problemsPC, VMS, and E-mail account creationAccount managementGlobal Groups administration

Part of a team responsible for establishing a new 400 seat financial services centre in the Sydney CBD.Duties included:Configuration of PCs using Windows NT 4.0Installation of printers on the networkGhosting of workstations using Norton GhostInstallation of SOE base builds onto new PCsImplementing patches to Windows NT 4.0 workstationsAuditing IT related equipment - using MS Access.