Shawn Downer Email & Phone Number

Washington, District Of Columbia, United States, Northern Virginia, And Maryland

Operate as a licensed claims adjuster, managing the District of Columbia, Virginia, and Maryland claims. Handle business owner theft claims, reviewed policy language to apply coverage, and obtained detailed recorded interviews and detailed estimates within Xactimate. Managed 15+ new accounts weekly.• Consistently provide excellent customer service to policyholders after suffering a loss by working closely with all internal departments to determine and apply appropriate coverage.• Identify potential hazards to minimize risk of loss • Train and develop new talent to properly identify covered perils, material, and exclusions of the policy• Collaborate with SIU and Subrogation departments to identify potential fraud and subrogation opportunities.• Quickly settled third-party property liability claims and property damage, theft, and jewelry claims up too 250k• Work with and negotiated with various vendors to oversee replacements and repairs

United States

Operate as a licensed claims adjuster, managing the District of Columbia, Virginia, and Maryland claims. Handle business owner theft claims, reviewed policy language to apply coverage, and obtained detailed recorded interviews and detailed estimates within Xactimate. Managed 15+ new accounts daily.• Consistently provide excellent customer service to policyholders after suffering a loss by working closely with allinternal departments to determine and apply appropriate coverage.• Collaborate with SIU and Subrogation departments to identify potential fraud and subrogation opportunities.• Quickly settled third-party property liability claims and property damage, theft, and jewelry claims.• Develop and deliver training to all employees within the unit.• Work with and negotiated with various vendors to oversee replacements and repairs.

Washington, District Of Columbia, United States

Educated hotel concierges and guest relations personnel on products; Built a partnership in excellence with each client. Maintained sufficient inventory of Hampton Inn marketing, collateral, signage, and displays. Secured branding and sponsorship opportunities. Traveled to hotels and clients; attended industry networking events and various tourism meetings. Actively searched for sales, leads, prospects, and vendor resellers.• Initiatives resulted in a 54% increase in sales. New business development increased by 26%.• Analyze sales statistics to determine sales potential, approach, and inventory requirements.• Devised and initiated strategies to jump-start low-performance hotels in the Washington, DC, and Baltimore areas and developed new business action plans.• Use CRM tools to track hotel performance, personal benchmarks, store data, and manage daily inventory of products.• Work alongside the Director of Administration, Director of Operations, and a support team of five toproactively manage a high-maintenance client list.• Remained profitable during the Covid-19 pandemic.

Annapolis, Maryland

Richmond, Virginia Area

• Managed 250-room property with $5.5 million in annual revenue.• Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 90 employees.• Increase room revenues by 15% year-to-year for three consecutive years.• Develop and oversee hotel-wide renovation projects through to completion while staying within budget and time frame.• Increased guest satisfaction scores by 12% in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service.

Washington, United States

Ranked within the organization's top ten for sales. Forecasted sales, managed food cost of sales and labor costs, and measured ongoing performance against budget. Oversaw equipment, inventory, food and liquor purchases, and maintained cost and cash-handling controls. Scheduled kitchen and service staff, supervised food quality and safety, and maintained facilities.• Developed and executed a strategy that lowered the inventory level from $14,000 to under $10,000.• Decreased liquor sales costs from 19.5% to 18.5% and realized an annual profit of $6,240.• Selected, hired, and trained top staff to ensure service excellence and pleasurable dining experiences.• Built and maintained critical relationships across the community to maximize the restaurant's presence.