Shawn Downer Email & Phone Number

Washington, District Of Columbia, United States, Northern Virginia, And Maryland

• Operate as a licensed claims adjuster, managing the District of Columbia, Virginia, and Maryland claims. Handle business owner theft claims, reviewed policy language to apply coverage, and obtained detailed recorded.
• Consistently provide excellent customer service to policyholders after suffering a loss by working closely with all internal departments to determine and apply appropriate coverage.
• Identify potential hazards to minimize risk of loss
• Train and develop new talent to properly identify covered perils, material, and exclusions of the policy
• Collaborate with SIU and Subrogation departments to identify potential fraud and subrogation opportunities.
• Quickly settled third-party property liability claims and property damage, theft, and jewelry claims up too 250k

United States

• Operate as a licensed claims adjuster, managing the District of Columbia, Virginia, and Maryland claims. Handle business owner theft claims, reviewed policy language to apply coverage, and obtained detailed recorded.
• Consistently provide excellent customer service to policyholders after suffering a loss by working closely with allinternal departments to determine and apply appropriate coverage.
• Collaborate with SIU and Subrogation departments to identify potential fraud and subrogation opportunities.
• Quickly settled third-party property liability claims and property damage, theft, and jewelry claims.
• Develop and deliver training to all employees within the unit.
• Work with and negotiated with various vendors to oversee replacements and repairs.

Washington, District Of Columbia, United States

• Educated hotel concierges and guest relations personnel on products; Built a partnership in excellence with each client. Maintained sufficient inventory of Hampton Inn marketing, collateral, signage, and displays..
• Initiatives resulted in a 54% increase in sales. New business development increased by 26%.
• Analyze sales statistics to determine sales potential, approach, and inventory requirements.
• Devised and initiated strategies to jump-start low-performance hotels in the Washington, DC, and Baltimore areas and developed new business action plans.
• Use CRM tools to track hotel performance, personal benchmarks, store data, and manage daily inventory of products.
• Work alongside the Director of Administration, Director of Operations, and a support team of five toproactively manage a high-maintenance client list.

Annapolis, Maryland

Richmond, Virginia Area

• Managed 250-room property with $5.5 million in annual revenue.
• Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 90 employees.
• Increase room revenues by 15% year-to-year for three consecutive years.
• Develop and oversee hotel-wide renovation projects through to completion while staying within budget and time frame.
• Increased guest satisfaction scores by 12% in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service.

Washington, United States

• Ranked within the organization's top ten for sales. Forecasted sales, managed food cost of sales and labor costs, and measured ongoing performance against budget. Oversaw equipment, inventory, food and liquor.
• Developed and executed a strategy that lowered the inventory level from $14,000 to under $10,000.
• Decreased liquor sales costs from 19.5% to 18.5% and realized an annual profit of $6,240.
• Selected, hired, and trained top staff to ensure service excellence and pleasurable dining experiences.
• Built and maintained critical relationships across the community to maximize the restaurant's presence.