Shawn Dozier is a Shawn at West Elm. Colleagues describe them as "I worked under Shawn during my time at West Elm. He is an approachable leader that proactively sets his team up for success. Shawn is skilled in efficiently, effectively, and calmly problem solving issues that inevitably arise. I felt that I had a supportive work partner and fun leader all in one. He challenged his team to deliver their best performance and to constantly focus on the growth of the business while creating a great client experience. Shawn is intelligent, proactive, thoughtful, and leads by example. I enjoyed working with Shawn and wouldn’t hesitate to work with him again. I highly recommend!"
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Assistant Store Manager Of OperationsWest Elm Jun 2016 - PresentSolved complex customer issues, report net and gross revenue to corporate office, and answer high volume phone callsOversee transactions and tracking sales performance and inventoryTrain new associates on product knowledge, presentation standards, selling techniques and cashier transactionsSupervise and drive business on the sales floorContributed to $25 million in sales with a staff of 60 employees through in-store and online inventory.Assisted corporate HR department including making schedules for associates, on-boarding newassociates, benefits registration, and payroll. -
Assist Store Manager Sales And ServiceWest Elm Jun 2016 - Nov 2019Solved complex customer issues, report net and gross revenue to corporate office, and answer high volume phone callsOversee transactions and tracking sales performance and inventoryTrain new associates on product knowledge, presentation standards, selling techniques and cashier transactionsSupervise and drive business on the sales floorContributed to $25 million in sales with a staff of 60 employees through in-store and online inventory.
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Customer Service Team LeadWest Elm Feb 2011 - May 2016Answered and directed phone calls to the appropriate departmentsCoordinated deliveries for customers and communicated with sales associates with precise order details to ensure smooth deliveriesSolved problems and issues with customer orders by contacting vendors, distribution centers and WSI delivery hubs.
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Front Desk ManagerNew York Health & Racquet Club Jun 2008 - Feb 2011New York, Ny, UsProvided friendly and professional customer service to members and guests at the front desk and health barScanned all member, guest and employee key tags, ensuring all vendors sign the logbookAnswered calls using the standard greeting, fielded questions, provided information and escalated to appropriate manager or sales advisorTracked member expense accounts and club guest list in excel spreadsheetRemained aware of all club issues, events or schedule changes; coordinated porter staff to meet the demand.
Shawn Dozier Education Details
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University Of MiamiParalegal Studies -
University Of South FloridaArt History
Frequently Asked Questions about Shawn Dozier
What company does Shawn Dozier work for?
Shawn Dozier works for West Elm
What is Shawn Dozier's role at the current company?
Shawn Dozier's current role is Shawn.
What schools did Shawn Dozier attend?
Shawn Dozier attended University Of Miami, University Of South Florida.
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