Shawnee Scesney Email & Phone Number

Frisco, Texas, Us

-Partner with business leaders to define and optimize processes-Specialize in BIG data management for Fortune 500 companies-Create consensus across organizations and business units to improve internal and external customer experience and maximize brand loyalty by conferring with stakeholders and end users -Project Manager - Manage onshore and offshore teams using the Agile-Waterfall hybrid model. Ability to analyze technical concepts and translate them into business terms, as well as map business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, and explain customer needs to internal partners. -Analyze Client pain points, requirements, and data to develop plans and streamline processes that deliver exceptional results-Configure and maintain Salesforce orgs, custom objects, automation, Experience Cloud, Heroku, Mulesoft, Tableau, and other integrations-Create, maintain, and deliver Salesforce documentation and training material-Conduct formal training for Client team end users to help ensure a smooth tradition and/or adoption-Deliver outstanding Client support-Salesforce Midwest Dreamin' presenter

Dallas, Texas, Us

-Maintain user roles and profiles, security settings, access settings-Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, workflows, approvals, installed Salesforce packages, etc.

Austin, Texas, Us

-Responsible for analyzing and assessing the English language arts program for 4 Texas school districts -Led the instruction of 34 teachers, as well as taught, evaluated, and mentored thousands of students-Provided for the leadership and development of the STAAR curriculum-Responsible for delivering outstanding results of students passing state and national examinations. -Used SAS Education Analytical Suite to analyze and interpret State of Texas Assessment of Academic Readiness (STAAR) aggregate data-Assessed the qualitative and quantitative validity of Lexile bands in English Language Arts student assessment for the Texas Education Agency-Develop informal assessments for secondary English Language Arts team using the Euphoria! integrated applications-Streamlined vertical alignment to ensure grade-level educators teach the required Texas Essential Knowledge and Skills (TEKS)-Integrated College Board Advanced Placement English curriculum into the academic scope and sequence-Evaluated teacher performance and student achievement based on formative instructional practices, write goals, and mentor underperforming teachers-Served as an English specialist on various curriculum and textbook adoption boards for the College Board and the Texas Education Agency (TEA) -Duncanville District Design Leadership Team Member - wrote core beliefs and developed the leadership profile-Southern Methodist University (SMU) Upward Bound College Preparatory English Teacher

-Supervised Customer Relations team of 40 employees handling Customer inquiries, complaints, and compliments relating to the Southwest Airlines’ loyalty program-Handled staffing, on-boarding, streamlining, workload distribution, and tracking-Handled call and letter escalation and problem resolution-Ensured team delivered on Southwest’s brand promise of outstanding Customer Service-Directed technology team activities responsible for program enhancements. -Developed training materials for new and existing Employees to ensure Employees were equipped with a thorough understanding of all relevant computer systems, company brand standards, and policies-Conducted quarterly Customer Service Representative performance reviews and worked with Employees to set productivity and accuracy goals-Assisted in developing and enhancing the customer relationship management database for the Rapid Rewards loyalty program-Helped write ad-hoc SQL queries to increase the department's overall production efficiency-Developed QA procedures to test and verify software development enhancements to ensure that data integrity was maintained and not compromised by implemented changes-Streamlined internal and external data entry processes by identifying key objectives and addressing patterns of errors

Ba, English

Education record

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