· Process and secure payments such as one time payments and payment arrangements to fit customer needs· Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.· Add/Bill patients insurance company so that claims were handled and billed correctly· Address patients concerns and provide resolution to better customer satisfaction· Communicate effectively with team and insurance companies to make sure patient is… Show more · Process and secure payments such as one time payments and payment arrangements to fit customer needs· Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.· Add/Bill patients insurance company so that claims were handled and billed correctly· Address patients concerns and provide resolution to better customer satisfaction· Communicate effectively with team and insurance companies to make sure patient is billed properly· Handled a high level of inbound calls· Identify trends and perform root cause analysis on unpaid and underpaid claim· Research and resolve claim rejections and underpayments· Contact insurance companies with such information while maintaining a positive working relationship· Process and secure payments such as one time payments and payment arrangements to fit customer needs· Worked in a fast-paced, competitive environment while maximizing recoveries as a team and Individual to supersede monthly goals· Recovered lost revenue by persistently reaching out to customers with past-due accounts.· Reduced aged accounts by collecting on approximately 150-200 accounts daily.· Highly skilled with negotiations and recoveries, helps to consistently exceed collection goal of $50k.· Trained new employees on procedures and policies to maximize team performance.· Investigated historical data for each debt or bill to identify concerns and determine the optimal course to bring the account current.· Updated account status records and collection efforts.· Created repayment plans based on account holders' financial status and repayment abilities.· Resolved billing discrepancies and customer credit issues.· Identified past due accounts and contacted account holders to arrange payment. Show less

· Process and secure payments such as one time payments and payment arrangements to fit customer needs· Worked in a fast-paced, competitive environment while maximizing recoveries as a team and Individual to supersede monthly goals· Recovered lost revenue by persistently reaching out to customers with past-due accounts.· Reduced aged accounts by collecting on approximately 150-200 accounts daily.· Highly skilled with negotiations and recoveries, helps to consistently exceed… Show more · Process and secure payments such as one time payments and payment arrangements to fit customer needs· Worked in a fast-paced, competitive environment while maximizing recoveries as a team and Individual to supersede monthly goals· Recovered lost revenue by persistently reaching out to customers with past-due accounts.· Reduced aged accounts by collecting on approximately 150-200 accounts daily.· Highly skilled with negotiations and recoveries, helps to consistently exceed collection goal of $50k.· Trained new employees on procedures and policies to maximize team performance.· Investigated historical data for each debt or bill to identify concerns and determine the optimal course to bring the account current.· Updated account status records and collection efforts.· Created repayment plans based on account holders' financial status and repayment abilities.· Resolved billing discrepancies and customer credit issues.· Identified past due accounts and contacted account holders to arrange payment. Show less

· Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.· Exceeded company productivity standards consistently.· Asked probing questions to determine service needs and accurately input information into electronic systems.· Processed Payments· Answered incoming telephone calls to provide store, products, and services information.· Upsold products and services to address customer needs and maximize sales.

· Assisted campus security with making sure student and staff delinquent accounts were cleared.· Audited customer account information to identify issues and develop solutions.· Informed students about billing procedures, processed payments, and provided payment option setup assistance.· Consulted with students and staff to resolve service and billing issues.· Made outbound calls to obtain account information.· Answered inbound calls, chats, and emails