Shawna Sanderson Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Accounting Department Guru

Vancouver, Canada Area

Conducted telephone interviews as needed with general population.

Member Care Manager

Vancouver, Canada Area

• Temporary position processing 2009 Ledger backup, processing travel claims, invoice requisitions and filing.

Vancouver, Canada Area

• Temporary position processing student tuition fees (cheques, debit payments and credit card) and keying into database.

Vancouver, Canada Area

 Responsible for the efficient operation of up to 90 employees in a 47 seat call center while maintaining industry standards and company policies, procedures and objectives while maintaining confidentiality of clients. Responsible for hiring, training and termination of staff.  Responsible for hiring of multi-language interviewers with languages other than English as first spoken language.  Responsible for monitoring and directing staff, supervisors, budget, training and general human resource practices for all call center personnel. Oversee data collection for the call center.  Assist project staff in development of interviewing scripts and reviewing individual questionnaires prior to project launch. Recommend global changes to questionnaires to project managers and client services staff. Work in a team oriented atmosphere. Attention to detail and accuracy in procedures. High level of Confidentiality maintained due to nature of business. MS Office experienced. Quantitative and Qualitative experienced Focus group recruitment• Proficient expertise in ADP PCPW software.• Processed bi-weekly payroll for 90+ employees.• Maintained all Human Resource files (200) on staff within ADP PCPW software.• Additional tax and CPP Benefit experience.• Production of Records of Employment• Production of Termination Letters• Production of Reference Letters• Completed year end procedures with T4’s and processing any discrepancies should they arise.• Ensured payroll procedures were in compliance with HRDC, CRA and other regulatory bodies.• Checked and distributed all payroll documents.• Responded to inquiries as required.• Strong analytical and software skills.• Good communicator

Vancouver, Canada Area

• Supervised a 32 seat call center reporting to the Field Director.• Team player, coach and motivator. • Tested surveys, recommended changes, and monitored surveys for quality control purposes.• Assisted Field Director in managerial duties in their absence.• Oversee all payroll processes using ADP PCPW.• Processed bi-weekly payroll for 60+ employees.• Maintained all Human Resource files (100) within ADP PCPW software.• Production of ROE’s.• Completed reference letters.• Check and distributed all payroll documents.• Responded to inquiries as required.• Responsibility for Focus Group recruitment and achieving quotas.