Shawneil Kumar Email & Phone Number

Sydney, New South Wales, Australia

Australia

Chullora

 Provide 1st and 2nd level technical support for all Fantastic Furniture, Plush Sofas and Original Mattress (OMF) employees and partners. Domain Administration including Active Directory, DNS, DHCP & Exchange Mailbox Administration.  Windows 7/10 OS deployment and support in SOE. Proficiency in remote access technologies such as VPN. Mobile device support and Administration across multiple platforms i.e. iOS, Android. Proficiency in software packaging and deployment via SCCM. Support of a dispersed site network via remote tools such as TeamViewer and VNC. Skype for Business Video Conference experience in an enterprise mobility environment. Assist in providing 2nd/3rd level Technical Support and problem resolution. Commitment to quality/excellence within an ITIL best practice environment. Strong interpersonal and communications skills and the ability to work across differing business units with varied priorities.

Use enthusiasm and detailed product knowledge to sell Dyson vacuum cleaners, fans and other Dyson products. First point of contact for staff members and customers regarding the Dyson brandFace to face customer sales and support Demonstration in the usage functionality and features of all Dyson appliances(including vacuums and fans)Target driven sales(a combination of vacuums, accessories/attachments and fans)After sale customer support

North Ryde

First point of contact for ATO employees experiencing problems with hardware, software or networking. Followed correct phone protocol and procedure as I answered, diagnosed, logged, fixed and/or escalated incoming phone calls, e-mails and requests from clients experiencing problems with hardware, software or networking: whilst adhering to SLA. Researched, isolated and resolved routine issues using knowledge base articles (KBAs), and escalated complex problems in accordance with internal procedures.Actioned Service Requests, or Requests for Information from clients (ATO staff)Took ownership of issues throughout the entire process whilst I maintained a great level of communication, high level of professionalism and attention to detail. Worked cohesively as a member of a highly functional and proactive team to achieve goals and maintain client satisfaction.Provided outstanding customer service to all clients and ensured all requests were meet within agreed SLAs.

Bachelor Of Information And Communications Technology (Bict), Information Technology

Itil V3 Foundation Certificate - It Service Management, Information Technology

Diploma Of Information And Communications Technology

Graduate Certificate, Cyber Security