Shawn Bourne Email & Phone Number

• Identify, plan, communicate and implement system initiatives in tandem with the strategic vision of the organization • Maintain effectiveness and efficiency of systems by defining, delivering, and supporting strategic plans• Decreased 3rd party involvement within the development team, saving an estimated $90k• Actively coordinate with departments and teams to assess needs and determine viable options for enhancements, including both short-term requirements and actions for strategic growth• Developed and implemented a full migration to a remote workforce including the management and protocols for a remote support team• Improved Support Team’s time to resolution efficacy by 75%• Responsible for conducting and acting upon site assessments of systems infrastructure and physical security• Project management supporting critical infrastructure integration, and partial transition, into Azure services• Saved an estimated $120k per year in systems infrastructure costs via process improvement, automation, and leading the development of custom in-house utilities. These same strategies recovered an additional $60k within the Research and Client Management departments.• Continued oversight and involvement in maintaining, improving and migrating from the original infrastructure of a small business with 2 servers, one router and 6 people (2005) to a multi-million dollar organization with multiple offices, data centers and an international presence supported by a combination of 50 physical and virtual servers and 24 network devices

• Development and implementation of Disaster Recovery/Response protocols, forensic analysis and discovery, business continuity, including offsite redundancy and migration to a virtual environment with secure hosting• Evaluate and deployment of new technologies as relevant to organization’s business model• Maintain infrastructure quality by establishing and enforcing organization standards and operating procedures• Managed and developed interdepartmental automation for cost/time savings• Supported IT customization initiative, contributing $100,000 to the company’s growth in the first year • Lead initiative to reduce physical servers by 60% via migration to a virtual environment, recovering an estimated $20,000 per year in electrical, warranty, license and hardware expenses.• Life cycle standardization and asset management

• Managed crisis and emergency response protocols• Established on-demand reporting of network usage, point to point traffic analysis, and uptime availability• Mobility migration of all user systems to laptop based as well as mobile phone access to systems• Real-time offsite data replication for business-critical applications and data• Designed, purchased and implemented new physical location for servers with a successful migration with minimal downtime• Active Directory administration including all user, group, security, deployment and usage policies• Successful integration of Windows Sharepoint• Introduced real-time monitoring from external and internal points to allow immediate notification to multiple platforms upon server or service failure• Deployment and administration of Exchange, dedicated application, web and SQL servers, offsite redundancy servers, NAS, and Domain Controllers• Introduced GFI Mail Essentials, Archiver, and policies into the environment• Multiple systems migration to latest technologies to maintain competitive advantage• Established offsite failover for all business critical services and websites• Lead effort to restructure data storage, maintenance and access including deployment of NAS/Distributed File System/Shadow• Lead team to stress test all web services and servers• Implemented and configured a wide array of remote access solutions, including Microsoft Remote Access Servers (RAS), point-to-point VPN connections for offsite facilities and end users • End user support

• Continued oversight of all technical operations• Determined, evaluated and enacted strategies for growth• Facilitated new business development• Worked with other Managers to maintain integrity of daily operations

• Established, planned, and administered the overall policies and goals for the Information Technology department• Project Management on deployment of servers, databases and organizational wide software deployments• Monitored infrastructure health to ensure data integrity• Administered Windows domain including all user groups and policies• Responsible for development of SOPs in compliance to 21 CRF• Created new protocols for disaster recovery, threat awareness and security policies• Pushed all systems to meet NSA guidelines• Responsible for the identification, recommendation and procurement of hardware/software

• Responsible for Disaster Recovery and network monitoring for abuse and/or intrusion• Website modification and management• CITRIX VPN deployment• Installation, diagnosis and maintenance of hardware and software

• Installation and troubleshooting of hardware, network and software• Worked within a small 3 member team that developed and implemented the Request Tracking System (RTS) for the Discovery Research Informatics Department within Pfizer pharmaceuticals:o An application that provides the ability to submit and monitor requests upon the different systems within the DRI department. Required SQL, PERL, DHTML, ODBC, SMTP Engine and LDAP authentication.