• Primary FIS contact and client liaison at executive level. Focus on the strategic nature of relationship. Lead sales effort identifying and executing on incremental revenue opportunities. Responsible for client satisfaction, maintaining client communication and overall management of the client relationship.• Coordinate with FIS delivery organizations to ensure client is provided continuous and effective services in accordance with contract requirements. Identify areas for delivery improvement and oversee implementation of such.

• Oversee and direct teams providing application development, support, testing and document creation. Manage Business Analysts and SMEs and interface with offshore management and technical teams. Improved day-to-day way of working among teams, improving productivity and flexibility in delivery of software and related components.

• Anchor consultant sourcing engagements with clients. Engagements: Project management and business analysis activities including: project plan creation / monitoring / reporting, BRD creation / review / approval. Current State / Future State documentation. Drove senior stakeholder consensus.

• CTO function: Managed team of developers, project managers, application support, consultants and administrative personnel.• Merged siloed business unit application support, development and project management into single organization. Provided one-stop shopping for North and South America’s internal customers and better management of technology resource allocation through project nomination / tracking process and service level agreements. • Partnered with global Head of Technology and business executive teams to develop application vision and strategic plan aligned with corporate strategy and operating goals. Led Americas Division’s execution of the strategic plan.