Information Services
CurrentCustomer Service:• Assists customers in-person, over the phone and via email• Provides customers with scheduled technical support sessions• Requests materials (books, DVD’s, CD’s, audiobooks, etc.) from participating consortia libraries and nationwide through inter-library loan• Search and retrieval of customer requested information using print and online media using appropriate materials resources (ie. government publications and websites, hospital or social services websites, ancestry.com, vital statistics, etc.)• Assists with usage of microfilm machine• Assists customers with online search, accessing email, filling out forms and applications, printing, etc.• Refers customers to appropriate physical or human resources such as the county court library, the local Extension Service, and other authorities for specialized information, services and resourcesTechnology:• Microsoft Office 2003-2016 (Word, Excel, PowerPoint & Publisher)• Canva (graphic design website)• Wordpress• Troubleshoots computer, printer, copier and cell phone issues• Evergreen (open-source library software)Teamwork:• Assists team members with technical issues and works with them to accomplish tasks in a coordinated manner• Contributes to planning future events and programs• Proofreads promotional materials other team members are working on and suggests edits when appropriatePromotion of News, Events and Programs:• Creates attractive digital and print posters, flyers, and website banners to inform our public of library news, events and programs• Creates and schedules posts to social media daily to reflect the mission and vision of the library. Posts include information about library news, upcoming events and programs, as well as special interest itemsAdministrative:• Requests, creates or edits visual and textual information from presenters to promote their events• Edits shared forms and documents as needed
