Shawn Franklin Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

As a CSG Product Enablement Director for the suite of Salesforce Platform products, my responsibility is to produce training and learning materials that expand employee product skills for the ~4000 folks in customer-facing roles. I build a roadmap of deliverables after engaging with business partners across CSG to help ensure employees are prepared proactively for major product changes and are learning new skills on a routine basis.

San Francisco, California, Us

San Francisco, California, Us

As a Technical Solution Architect I am responsible for identifying, defining, and prescribing functional and technical solutions to support complex business process and enterprise architecture requirements. This responsibility includes applying best practices, managing client expectations, collaboration of solution approaches, and positioning implementations for ongoing success.I interact directly with strategic customers and partners in all phases and aspects of implementing forward-looking enterprise solutions using the Salesforce.com platform to meet and exceed business requirements.

San Francisco, California, Us

Each customer project at Model Metrics is led by a team of three people: the Senior Consultant, Project Manager and a Technical Architect.As a Senior Consultant, I play a leading role in the management and delivery of these mission critical projects. In the Plan, Analyze and Design phases of the SDLC, my focus is on gathering business requirements, defining the implementation approach and strategy, effectively scoping projects and managing resources required for the implementation.To help ensure clients are successful with their CRM initiative, I am responsible for clearly communicating technical obstacles to business sponsors and helping them make informed business decisions.

Austin, Tx, Us

Certified Salesforce.com Developer (DEV401) and Certified Salesforce.com Administrator (ADM201) responsible for application development and general user administration on the Force.com platform for a publicly traded real estate company.Led all Salesforce architecture and development decisions for global sales team.Sole developer for a new Sales Cloud implementation responsible for delivering apps to meet business requirements. Examples include:-- “Inventory Management” - Custom Force.com app intended to inventory all Suites across all 100+ buildings owned in the portfolio-- “New Lease Wizard” - Custom 5-step Visualforce wizard intended optimize the creation of a new Contract High-visibility app uses Contracts in Salesforce to replace manual, Excel-based process

Austin, Tx, Us

Roles and responsibilities include:Sales Force Automation - Administrator (Salesforce.com)Marketing Automation - Administrator (Marketo)Public Web Site - Webmaster (digitalrealtytrust.com)Market Research (U.S. and Europe)Host and conduct webinars (U.S. and Europe)Marketing project management (U.S. and Europe), including direct mail, email, ad campaign microsites, print advertising, multimedia brochures, interactive marketing, event promotion.

Project manager for multiple clients - coordinating all marketing activities and campaigns, implementing sales force automation (SFA) and marketing automation (MA) technology, website design, and all other services offered by Starr Tincup.Responsible for program execution, website / branding strategy, and implementing and integrating any CRM technologies.

Washington, District Of Columbia, Us

I conducted an Independent Study in Political Science as an Intern in The White House. My primary duty was voter research in the Office of Strategic Initiatives under Karl Rove.

B.S., Economics

B.B.A., Marketing