Shawn Halfmann Email & Phone Number

United States

-Installed hardware and peripheral components such as monitors, keyboards and printers on users’ premises.-Loaded appropriate software packages such as operating systems, networking components and office applications.-Provided telephone, in-person and online support to end-users.-Provided updates, status and completion information to manager and/or users, via voicemail, e-mail or in-person communication.-Connected users to networks and provides initial training in facilities and… Show more -Installed hardware and peripheral components such as monitors, keyboards and printers on users’ premises.-Loaded appropriate software packages such as operating systems, networking components and office applications.-Provided telephone, in-person and online support to end-users.-Provided updates, status and completion information to manager and/or users, via voicemail, e-mail or in-person communication.-Connected users to networks and provides initial training in facilities and applications.-Administered e-mail and anti-virus systems.-Researched and procured computer accessories and supplies.-Assessed infrastructure on a regular basis to ensure it continues to meet necessary demands-Offered suggestions for possible upgrades and changes within the IT department-Performed other duties as assigned. -Developed member service strategies to increase repeat member transactions-Offered solutions to maximize the company’s exposure on the internet.-Offered assistance and motivation to other team members.-Handled member issues/complaints with careful communication and active listening to accomplish -positive outcome-Trained new employees with member service techniques Show less