Software Product Support Engineer
Resolve software issues for semiconductor equipment in the applications engineering lab and manufacturing.
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Shawn H. is listed as Manager - Process Training & Development based in Tualatin, Oregon, United States. AeroLeads shows a work email signal at lamresearch.com and a matched LinkedIn profile for Shawn H..
Shawn H. previously worked as Software Product Support Engineer at Lam Research and Sr. Software QA Engineer at Timbre Technologies, Inc.. Shawn H. holds Bsee, Computer, Materials And Semiconductors from Arizona State University.
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Staff Process Instructor - Process Course Developer (2014-Present) - Lam ResearchSoftware Product Support Engineer (2013-2014) - Lam ResearchSr. Software QA Engineer (2009 - 2011) - Timbre Technologies, Inc.Process Engineer (2007 - 2008) - Novellus Systems, Inc.Sr. Software Test Design Engineer (2002 - 2007) - Novellus Systems, Inc.Sr. Process Engineer Consultant (2001 - 2002) - Genus, Inc.Sr. Process Engineer (1992 - 2001) - Novellus Systems, Inc.Sr. Process Engineer (1991 - 1992) Performance SemiconductorProcess Engineer (1990 - 1991) - ASMProcess Engineer (1980 - 1990) - MotorolaSpecialties: semiconductor process engineering, semiconductor equipment engineering, semiconductor process course development, web-based training course publishing, software testing, test case design/development, test case management systems, defect tracking/reporting, training, technical writing, DOE, JMP, statistical process control methods
Listed skills include Defect Analysis, Gui Testing, Test Automation, Gray Box Testing, and 30 others.
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Tualatin, Or
Resolve software issues for semiconductor equipment in the applications engineering lab and manufacturing.
Fremont, Ca
• Designed automated software tests, authored test cases and implemented a test case management system.• Identified, reported and tracked problems in a defects management system.• Collaborated with software development engineers, process, manufacturing groups to streamline software testing without affecting quality, and assure effectiveness to process improvement.• Coordinated release and development cycle testing.• Developed technical documentation and provided training for field engineers and end users.• Resolved software quality issues through root cause analysis.• Key tools/methods: test automation scripting, functional, regression, black/gray/white box testing, GUI testing, performance testing (stress, load, memory leak), defects reporting & tracking (TestTrackPro Studio), test case design & management (TestTrackPro), and SECS/FA testing (TestConnect).
QA & Test Design EngineeringDesigned automated software tests, and developed procedures for advanced semiconductor deposition systems.Key tools/methods: JUnit (Java-based scripting for automated functional tests), WinRunner (GUI layout testing), ClearQuest (defects reporting and tracking) and ClearCase (release versioning), functional, regression, black/gray/white box, integration, alpha, beta, release.Identified, reported and tracked problems in a relational database, where data is organized according to key factors and later extracted for statistical analysis as part of a continuous process improvement program.Collaborated with customers and engineering, process, manufacturing groups to streamline testing without affecting quality, and assure effectiveness to process improvement.Managed release test coordination and provided quality procedures training.
Process Development Engineering & Field Support EngineeringDeveloped and designed processes and hardware (especially gas distribution systems) for advanced CVD, PVD and PECVD deposition systems.Solved complex process integration issues at customer sites.Developed films for advanced device structures, and applied statistical data analysis to establish stable process control windows. Key tools/methods: DOE, SPC, JMP, Six-Sigma, Pareto, Cause & Effect Diagrams and Taguchi.Provided on-site, and remote, technical support and documentation for field engineers and customers.
Process Development Engineering & Field Support EngineeringDeveloped and designed processes and hardware (especially gas distribution systems) for advanced CVD, PVD and PECVD deposition systems.Optical Films Group - Develop PECVD deposition equipment and processes for Ashable Hardmask (AHM, amorphous Carbon) films and Anti-Reflective Layer (ARL) films.Solved complex process integration issues at customer sites.Developed films for advanced device structures, and applied statistical data analysis to establish stable process control windows. Key tools/methods: DOE, SPC, JMP, Six-Sigma, Pareto, Cause & Effect Diagrams and Taguchi.Provided on-site, and remote, technical support and documentation for field engineers and customers.
Process Development Engineering & Field Support EngineeringDeveloped and designed processes and hardware (especially gas distribution systems) for advanced Etch, LPCVD and PECVD deposition systems.Solved complex process integration issues at customer sites.Developed films for advanced device structures, and applied statistical data analysis to establish stable process control windows. Key tools/methods: DOE, SPC, JMP, Six-Sigma, Pareto, Cause & Effect Diagrams and Taguchi.Provided on-site, and remote, technical support and documentation for field engineers and customers.
Ensured quality of high-rel secure communications electronics equipment designed for a 10-year service life in a space environment, where the effects of ionizing radiation exposure and manufacturing defects were a concern.Resolved manufacturing issues through root cause analysis, and assuring quality requirements were met in the assembly documentation. Implemented timely process improvement programs, and modeled relationships among component cost, quality and lead-times.Dispositioned defects based on military and hi-reliability aerospace specifications, and provided corrective action and training where necessary to insure compliance with military specifications, quality procedures and traceability requirements.Interfaced with Defense Contract Administration Services (DCAS) representatives and suppliers to improve overall product quality and refine quality standards and specifications.Worked with design and manufacturing engineers to improve product quality without compromising manufacturing efficiency and delivery schedules.
Worked full-time at Motorola while attending college classes.
Materials Science Engineering courses
Software engineering courses
Semiconductor process engineering and software testing/development courses
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Shawn H. is listed as Manager - Process Training & Development.
AeroLeads has found 1 work email signal at @lamresearch.com for Shawn H..
Shawn H. is based in Tualatin, Oregon, United States.
Shawn H. has worked for Lam Research, Timbre Technologies, Inc., Novellus Systems Inc, Genus Inc, and Novellus Systems, Inc.
You can use AeroLeads to view verified contact signals for Shawn H., including work email, phone, and LinkedIn data when available.
Shawn H. holds Bsee, Computer, Materials And Semiconductors from Arizona State University.
Shawn H. is listed with skills including Defect Analysis, Gui Testing, Test Automation, Gray Box Testing, Defect Reporting, Test Case Design, Black Box Testing, and Statistical Process Control.
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