-Led team of 16 full-time and 27 part-time employees providing IT operations and support for three separate Air Force missions.-Responsible for all enterprise IT infrastructure and customer support operations for 900 clients across two campuses.-Formulated departmental mission, vision and values, creating short and long-range plans for growth, systems improvement and maintenance.-Known for developing strong relationships with peers, collaborating across a highly matrixed organization delivering support to achieve mission objectives. -Consistently ranked as top Officer among 81 peers. -Drove rapid department growth, resulting in a 45% increase in full time staff positions. -Launched employee bonus program, boosting retention rate to 89% over a 6.5-year period.-Pioneered employee recognition initiative, allowing employees to acknowledge each other's outstanding contributions.-Facilitated education and training for Microsoft 365 deployment, ensuring project was on time and effective for 900 personnel.-Championed automation enhancements using Microsoft 365 tools and software, modernizing several business processes.

-Cybersecurity Liaison; Developed new relationships between Cybersecurity department and Operations organizations.-Directed cybersecurity configuration for new Distributed Control System at Zeeland Natural Gas Electric Generating Station. -Performed cybersecurity assessments for Consumers Energy generation and operations portfolio across the state of Michigan, identifying, tracking, and reporting areas of risk to company leadership. -Identified security requirements for operational technology projects and applied best practice security architecture. -Communicated operational technology project knowledge to security operations center (SOC) personnel, enhancing security operations.

-Train, and equip personnel to support three cutting edge missions at the 110th Wing.-Orchestrated the MQ-9 mission bed down, serving as liaison between project management office and local engineers for design and construction of $7M facility and data center.-Oversaw self-assessment program, ensuring alignment with higher headquarters guidance, quantifying and tracking areas of risk.-Fostered relationships with cyber defense teams nationwide, engaged with government agencies to ensure mission accomplishment.-Completed Cybersecurity Operations Officer training, specializing in cyber defense, industrial control system security principles, and network security.-Helped stand up the Michigan Joint Cyber Operations team, partnering with Army and Air Force personnel, recognized formally by the Governor of Michigan.

As a Systems Administrator at Technician Professionals I mainly focused on virtual desktop infrastructure design and implementation as well as data center virtualization, consolidation and disaster recovery. I was involved with projects throughout the country implementing VMware technologies for many public and private sector customers. • Designed and implemented enterprise level VMware vSphere 4.1 and VMware vSphere 5.0 virtual environments for several public and private sector companies.• Managed and maintained servers for multiple clients in both virtual (VMware vSphere) and physical environments.• Worked directly with sales team designing environments based on initial requirements for pre-sales customer consultations.• Developed and planned systems redesign and process improvements of Windows and VMware environments.• Configured and deployed Avaya network switches and other related IT equipment.• Installed and configured VMware HA environment, networking equipment, and Dell Equalogic SAN infrastructure for ANG wide NCCR project. • Performed onsite and remote tier 3 support for Microsoft and VMware systems.• Created and refined supporting project documentation for installation of VMware products. • Served as team lead supervising engineers and executing projects in accordance with statements of work during VMware View VDI installations for multiple projects.• Identified desktop requirements and designed VMware View VDI environments of 10 to 500 seats.• Coordinated communication with project managers, contractors, and team members during all phases of contract execution. • Performed VMware vSphere 3.5 to vSphere 4.0 upgrades of virtualized environments and reviewed to ensure proper configuration.• Coordinated IT service outages at customer sites while performing remote maintenance eliminating service interruption.

• Led, coached, and served a team of 2 direct reports and several IT contractors overseeing the Information Systems Department.• Developed IT project requirements and effectively communicated those needs to executive staff.• Managed, reviewed and negotiated all IT related vendor and contractor relationships.• Oversaw the selection, deployment, and operation of the IT infrastructure operational environment.• Executed IT infrastructure department budget plan, including new project implementation, hardware, and software maintenance costs.• Created IT department internship program, establishing standard for recruiting, training and evaluating participants in the program. • Planned and implemented Exchange to Google Apps Migration, increasing Email availability and productivity company wide.• Installed, upgraded, and maintained server and workstations ensuring high availability of core business applications.• Developed and implemented a business continuity plan to ensure swift recovery from a disaster.• Managed enterprise level Microsoft virtual server environment to include Window Server 2003 and Windows Server 2008 systems.• Responsible for all levels of server maintenance to include software updates and configuration changes.• Instituted proper electronic records management practices on file servers, securing sensitive data.• Updated and created documentation to ensure a seamless workflow between IS department members.• Troubleshot and resolved user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, Citrix Go to Meeting, as well as internally developed ERP applications.

• Trained new Service Desk employees on helpdesk practices and procedures.• Coordinated changes to several client environments with other engineers and change control board.• Managed and controlled multiple enterprise level Microsoft environments to include AD/GPO/DHCP schema.• Served as main point of contact providing troubleshooting and repair services of HP/Dell/IBM hardware components to manufacturer’s requirements.• Coordinated with multiple customers to perform timely onsite systems and end user support.• Reviewed and redesigned customer enterprise level IT environments to improve security and manageability.• Investigated complex server issues reported by customers, troubleshot issues to resolution.• Created documentation improving new user creation process for several large customers standardizing processes and increasing accuracy of user creation.• Provided initial onboarding instruction, support, and consultation for new managed services clients.

• Performed tier 2 workstation support for over 1,800 end users across multiple locations.• Utilized ticket management software, to track inventory, assets, and helpdesk calls.• Provided support for over 60 various business and clinical software applications.• Administered and verified backup procedure for entire hospital data center using Symantec Backup Exec.• Installed and configured desktop hardware and software, deployed workstations utilizing custom Windows Image.• Provided 24x7 on-call helpdesk coverage to hospital staff.

• Performed workstation support for 200 users.• Coordinated with maintenance department to run Cat 5 cabling throughout campus.• Manufactured custom patch cables to properly fit patch panels in telecommunication closets.• Deployed workstations for new users.• Performed hardware and software configuration and troubleshooting.• Created network documentation containing all current IT infrastructure, assisting in the future deployment of assets.