Shawn Chang Email & Phone Number

Las Vegas, Nevada, United States

• Oversees luxury boutique in Las Vegas aimed at fostering team morale & expanding the team’s sales knowledge• Leads team to exceed last year sales, beating goals every month continuously• Mentors team, instilling brand values and fostering autonomous, natural relationships with clients, to ensure clients receive a luxury experience unique to their individual needs both in store and out• Cultivates brand loyalty by creating meaningful touch points throughout the year including birthdays, new product launches, and surprise gifts to drive sustained, repeat client engagement• Selected by executive leadership to pilot a new CRM program aimed at modernizing client outreach as a top boutique in this space; set the bar for the brand-wide success metrics

Las Vegas, Nevada Area

• Brought in to remedy underperforming flagship boutique, resulting in year-over-year sales growth, through talent reorganization & retention, implementing operational efficiencies, & crafting exceptional customer experiences• Spearheaded successful rollout of customization program, that was adapted to major market boutiques; researched competitors use, sourced tools, tested client interaction & trainings, & created process manuals for wider implementation• Partnered with vendors, key operations, and IT teams in development and rollout for new mobile POS system to provide store level point of view and feedback to ensure feasibility of execution in actual use-case scenarios• Chosen to lead first new store concept, overseeing planning, construction, vendor coordination, and implementation• Managed corporate training initiatives for the Western Market including logistics, planning the training materials, and guiding 30-person, multi-day sessions; topics included sales techniques, California HR laws, and onboarding new stores

Emeryville, California

• Led a 30 person, $25M flagship store which included unique connected side by side departments• Given the high visibility of the store, located within the brand’s home market of San Francisco, role included unique opportunities for corporate partnerships including daily visits, test products, and proof of concept initiatives

San Francisco Bay Area

• Selected by executive leadership to support the opening of a new two-story store during rapid brand expansion• Led recruitment efforts to identify, hire, onboard, & train a 50-person team through job fairs & sourcing candidates locally• Acted as buyer for the store; ensuring products (at SKU level) needed were always on hand, based on promotions, merchandising, & expected sell through

San Francisco Bay Area

• Led a $30M district, covering 11 stores spanning the SF Bay Area through Oregon, in support of 250 team members• Revamped leadership throughout the district, ensuring talent was utilized to their full potential, leading to moving from the lowest performing district in overall sales to #1 in the region in the first year in role

Orange County, California Area

• Oversaw 5 stores in So. California, while managing flagship South Coast Plaza store & supporting an additional 8 stores • Exceptional sales performance that resulted in company recognition including celebratory cruise for top 10 managers• Appointed as member of visual merchandising team in corporate HQ that developed, set, & documented new floor plans