Joined global data governance team to assist with implementation of Collibra Data Intelligence Cloud and Data Quality tools. Appointed to steer proof of concept (POC), pilot and production launch of Collibra as an enterprise tool for Data Catalog, Reference Data Management, Data Quality and Data Marketplace.  Assisted with successful POC of Collibra products selecting vendor from multiple options. Created shared costing model for Collibra to spread cost of the vendor’s products across the enterprise.  Created Community-Domain strategy for the enterprise as well as multiple lines of business including Global Workplace Solutions. Led requirement gathering and cost sharing discussions with all lines of business interested in expanding their Data Governance initiatives via Collibra.

Joined new data governance team with focus on establishing guidelines to define enterprise-wide framework for policies, standards and practices to achieve uniformity. Appointed to steer the development of centralized solution that combined disjointed database systems across sales, marketing and IT. ► Rectified technical challenges with newly launched data intelligence tool (Collibra) within 2 weeks of negotiating with vendor to resolve licensing issues preventing users from logging in.► Led integration of Property Hub property management tool with existing systems to centralize list of all properties across all lines of business. Rallied uncooperative teams in US and UK to share and contribute data. ► Launched real time reporting solution in tandem with Johns Hopkins data to track and monitor the impact of COVID on existing properties, leveraging key information to justify business decisions.

Conducted reporting on computer support service to analyze and improve metrics surrounding sales, customer acquisition, customer attrition and retention. ► Eliminated need for external consultants to extrapolate metrics on sales performance; hosted data on UNIX server, utilizing SQL to enhance data reporting quality.► Improved 90-day customer retention period 25% after compiling data derived from several sources to measure effectiveness of new customer onboarding process.

Guided BI team in delivering innovative analytic products to meet internal customer needs in alignment with established timelines and release schedules. Drove execution of technology strategy across functions. Recruited and hired world-class developers and engineers.

Led large-scale visualization and business intelligence projects to drive revenue, lower costs and maximize profitability while ensuring alignment with key business goals.► Branded DataBig virtualization project, inviting stakeholders to share metrics and modify data to highlight customer analytics and offer recommendations to boost revenue, cut costs and reduce risk. ► Increased subscribers 35% after rolling out business intelligence product WatchAThon, granting prospective customers access to all content for 1 week.

Captured requirements and handled change requests throughout implementation of data solutions designed to increase revenue and minimize costs. Gathered business requirements and created documentation for National Datawarehouse project. Eliminated redundant efforts and fostered collaboration through working with Enterprise Architecture team to host Data Summit, informing staff of existing data initiatives.► Lessened customer churn and boosted profitability after spearheading interactive voice response (IVR) initiative to optimize reporting and gain visibility of data surrounding customer behaviors. ► Automated intake process for Analytical Data Services team to receive work requests from business units; adequately assigned resources and delivered solutions based on key requirements. ► Cut costs by $millions, decreased queries, lowered agent time per customer and improved accuracy and timeliness of troubleshooting issues by tapping into data from Network Scout polling platform.► Formalized 2-year data strategy plan to create single database for integrated data; partnered with stakeholders to capture and document requirements.► Constructed plan to address classification, mapping, maintenance and presentation of reference data used in National Data Warehouse as member of committee dedicated to managing data governance.

Hired to develop and adopt data solutions while functioning as primary developer on all reports. Served on Radian Social Responsibility Task Force to disperse all allocated funds for philanthropic endeavors. ►Lowered processing time for capturing special risk information from 3 days to 3 hours after leading high-profile initiative to reengineer entire process. ► Expedited timelines calculating first lien loss reserves; dropped from 11 days to 6 hours. ► Cut storage costs in half after devising and executing plan based on assessment of all Microsoft Access Databases stored on company network.

Create Market Research reports for small businesses that improve decision making.

Brought in to serve as lead administrator for integration of new billing software development project.

Drove implementation of data warehouse solution, serving as application administrator for all reporting tools accessing data warehouses. Selected and deployed Oracle Application Server, Oracle Discoverer and Crystal Reports as reporting solutions. ► Delivered significant cost savings and process efficiencies after promoting Continuous Quality Improvement (CQI) approach to solving problems.