Shawn Jones Email & Phone Number

Lehi, Ut, Us

Lehi, Ut, Us

Oak Park, Illinois, Us

Lehi, Utah, Us

In this capacity, I led new client acquisition team on identifying and capturing business prospects. I conducted detailed analysis of implementation reports, scrutinized deadlocks, and recommended corrective action plans to improve client experience and ensure seamless execution of assignments. I reduced errors and optimized process efficiencies by developing integrations to support data transition. I designed and implemented new SOPs for implementation team to boost success rate.Highlights of accomplishment in this role include:• I increased number of concurrent implementations handled by each member from 10 to 20 and improved success rate from 45% to +90% by introducing new processes.• I boosted time to revenue for new clients and produced substantial revenue within 60 days ($800 to $1800 in revenue in first 60 days) by eliminating redundant processes and streamlining project tracking.• I received “Aktify Employee” award and recognized by executive management for outperforming established business goals and demonstrating an unparalleled dedication to team leadership.

New York, New York, Us

While working as Director, Enterprise Implementations, I built and headed a dedicated team to plan and manage large enterprise implementations. I nurtured a productive work environment by establishing streamlined processes and eliminating barriers to implementation. I collaborated with product and engineering teams to develop additional features on the MaestroQA platform and provided hands-on support to enterprise customers.Highlights of accomplishments in this role include:• I developed a portfolio of high-value enterprise customers by offering additional features and delivering value-added solutions.

Lehi, Utah, Us

In this role, I provided hands-on leadership to a highly-skilled team of 16 implementation project managers to lead new customer implementation projects on advanced software. I introduced best project management practices and developed user-friendly templates to standardize project management functions. I collaborated with team members to establish new processes within a customer success organization. Highlights of accomplishments in this role include:• I improved team readiness process from four months to three days by organizing comprehensive training sessions and deploying performance-focused development plans.

Pleasant Grove, Utah, Us

With this organization, I established a duplicatable implementation and onboarding process for optimal utilization of platform by new customers. I spearheaded end-to-end management of new ObservePoint client implementation across the globe. I directed all facets of sales, implementation, and client success to deliver best-in-class customer experience and accelerate business growth. I implemented an advanced customer experience program to conduct surveys on customers after onboarding and before contract renewals.Highlights of accomplishments in this role include:• I substantially reduced turnover and delivered outstanding customer experience by launching a first-ever customer experience program to improve recommendations for customer success organization.

Lehi, Ut, Us

In this capacity, I supported implementation managers and consultants with monitoring of implementation projects on the MaritzCX SAAS Platform using Workfront and collaborating with teams to remove roadblocks. I designed innovative processes, including hand-off of clients from sales, implementation, and customer success. I organized engaging training sessions to instruct team members on new developments and work practices.Highlights of accomplishments in this role include:• I received “Employee of the Quarter” and “Employee of the Year” awards for completing implementation projects within predefined deadlines and improving client experience.

Lehi, Ut, Us

• Provided excellent service to retain and increase business from existing Enterprise customers.• Led cross functional teams to oversee the design, configuration, development, and consulting for new clients on the MaritzCX Platform.• Delivered on-time, trouble-free onboarding experience for some of MaritzCX’s largest clients.

Salt Lake City, Utah, Us

As Senior VP of Client Services & VP, I inspired client service teams in managing the largest client relationships and client success initiatives. I supported onboarding process for new partners and clients. I led full life cycle of management of product roadmap for BizVision video-webcast platform. I wrote specifications and directed development projects in collaboration with a team of 10 PHP developers. I organized platform walkthroughs for potential partners and communicated with development teams to discuss technical integration. Highlights of accomplishments in this role include:• I accelerated revenue growth by $6 million and secured a position among the top 25 companies under five years old based on growth (Utah) through promoting a client-focused environment.• I supervised a team of 20 in-house/outsourced technical support representatives to deliver effective technical support/assistance.

Salt Lake City, Utah, Us

• Assisted in creating the business plan and financial goals for BizVision.com.• Recruited dozens of the top Training Video Producers to sell their videos on the BizVision site.• Managed the development of the BizVision.com site and platform.

• Project Manager for all Marketing/Lead Generation campaigns, coordinating between Sales, Marketing Communications and Strategic Partners.• Managed a team of up to 12 lead generation / market research employees.• Coordinated participation in 15-20 events annually as sponsor and/or attendee company.• Salesforce.com Administrator, setting up the system, importing large lists of leads and managing day-to-day changes.

• Oversaw the product development of a co-brandable e-commerce platform from inception to launch.• Founded and built GBT to do over $650,000 in sales in 2nd year.• Recipient of the Fort Worth Chamber Small Business of the Year Award.

Irving, Tx, Us

• Opened key markets in Asia Pacific by establishing partnerships with top companies in each country (Japan, Hong Kong, China, Taiwan, Korea, Australia, New Zealand, Malaysia, and Singapore). • Managed a dedicated Product Development team to complete projects for the Asia Pacific partners

• Provided excellent Technical and Customer Support to resellers via phone and e-mail.• Worked closely with new resellers to assist them through the order and startup process.