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Senior Software Engineering and Tech Leader with deep expertise in shepherding SaaS and commerce products from ideation phase to software product launch and beyond. I am known for building highly effective, global, cross-functional development teams and exceeding product delivery expectations. I am passionate about technology adoption and process innovation which drives bottom line results.I excel at:• Strategic Technology Visioning• Multi-tenant Software as a Service (SaaS) • Fiscal Planning / Responsibility• Product Roadmap Development• Technical Architecture• Business Relationship Management• Outsourcing /Offshore Adoption• Vendor Negotiation/ SLA Management • Cybersecurity and Industry Mandate ExecutionCareer Highlights:• Hands-on Software Engineering & Product leader having built small to large cross-functional technology and client-serving teams (from 5 to 150 team members).• Increased speed to market and code quality by establishing software engineering practices such as design/code reviews, Continuous Integration (CI), architecture standards and shift left /TDD testing.• Solid track record utilizing emerging technologies in the development/launch of global, SaaS products, including a $40M suite of integrated mortgage applications and a $50M next generation, ecommerce, point-of-sale software suite.• Managed annual $30M direct labor budget with a 1% favorable variance of budget to plan.• Strategic collaboration with business partners on IT digital transformation including software product roadmaps and IT operations.• Transitioned SDLC processes from waterfall to Agile including organizational restructure, business alignment and team mentoring to reduce time-to-market, increase quality and reduce product defects (by 75%).• Increased system availability (99.99%) of multiple software products by redesigning CI and change mgmt. processes as well as pervasive monitoring adoption.• Orchestrated industry risk assessment and IT compliance and cyber security initiatives including GDPR, SOC2, PCI DSS, SOX and COBIT preparedness and audits• Directs next-generation R & D efforts from incubation to commercial release, including cloud adoption. • Led data warehouse / business intelligence development focused on predictive analytics and risk indicators related to reducing losses and curing defaulting home loans faster.• Design/develops in polyglot environment: Java, Go, PHP, Python, React, Redis, MySQL, PSQL, Google Big QueryIndustries: Rent/Prop Tech, Mortgage Banking, Travel, Auto Lending, Telecommunications, Human Capital
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Vice President Of Engineering And TechnologyRental Beast Jan 2022 - PresentCambridge, Massachusetts, UsRental Beast is a leading real estate technology (Property Tech) firm with an end-to-end SaaS platform designed to empower real estate professionals and the nation's most comprehensive database of nearly eleven million rental properties. Sourced directly from property owners, updated in real-time, and offering a fulfillment-grade rental dataset, the Rental Beast database provides real estate professionals with an unparalleled view of all properties and owner types.Utilizing a seamless and secure integration, participating MLSs, and REALTOR® Associations can capture thousands of properties that are normally off-MLS inventory, and leverage essential search, data ingestion, and maintenance systems needed to help member agents and subscribers capture their share of $12 billion in annual leasing commissions.Rental Beast is recognized and supported by Second Century Ventures, the capital and strategic growth arm of the National Association of REALTORS® and is a proud member of the 2022 REACH-Canada program.
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Member Of The Board Of AdvisorsMissouri State University Aug 2021 - Jul 2022Springfield, Mo, UsBoard of Advisors for the MSU Design Thinking Program: post-grad program focused on innovation and ideation design as a means of designing products and services based on a persona-driven methodology including customer empathy, prototyping and validation. -
Vice President Of Software EngineeringTeliax, Inc Feb 2020 - Aug 2021Denver, Colorado, UsTeliax provides businesses with reliable hosted VoIP service without the need for an on-site Private Branch Exchange, focusing on feature-rich, stable and scalable services. Teliax is reliable and flexible, adapting to the needs of our clients. Our private-label CCaaS solution is focused on making the most valuable and efficient interactions between customers, agents and companies in today’s digital world.• Hands on Product Engineering leader managing all aspects of Software-As-A-Service (SaaS), API and microservice requirements, design, development and quality assurance.• Builds and supports a portfolio of services and web applications for the wholesale, commercial and tollfree telecommunications / VoIP markets.• Developed Agile / SCRUM software delivery model that supports high quality software releases, predictable delivery timelines and complete transparency.• Manages polyglot development environment including Java, Ruby, Golang, PHP, Python, Redis, MySQL, PostgreSQL, Google Big Query and VueJS.• Designed API and UI quality automation with Postman, Cypress, Javascript and Python.• Designs and promotes DevOps centric model including GitHub, DockerHub, Swagger, Ansible and Kubernetes.• Multi cloud strategy including GCP, AWS and private cloud networks. -
Global Leader Of Software EngineeringWillis Towers Watson 2015 - 2019London, England, GbWillis Towers Watson (NASDAQ: WLTW ) is a leading global advisory, broking and global software solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 countries.• Hands-on Product Development leader of 100+ Engineers, Architects and Dev Managers spearheading global development efforts for a portfolio of global commercial Software-As-A-Service (SaaS) web/ mobile web products, such as the digital employee experience platform, employee engagement surveys, employee compensation and talent analytics, focused on the customer experience.• Revamped engineering best practices and standards including microservice and single page app (SPA) development, quality reviews and non-functional requirements (cybersecurity, scalability, performance, etc.)• Accountable for high code quality of full stack Microsoft, Java and Angular/UI development teams, delivering into private data centers and Microsoft Azure.• Organized and executed cyber security scanning and remediation efforts supporting SOC2 and GDPR initiatives, based upon static, dynamic and software composition analysis and third party penetration audits.• Advanced global recruiting processes and retention standards in order to attract world-class talent and reduce attrition (<5% annual attrition).• Partnered with Production Support and Consulting leadership to enhance the customer experience by reducing support turnaround times, reducing defect leakage and building the support knowledge base • Member of multiple Product Advisory Committees.• Hands on support for critical risk management initiatives (security, disaster recovery, compliance)• Participates in critical client meetings. -
Senior Director Of Application DevelopmentTravelport 2010 - 2014Langley, Berkshire, GbTravelport (NYSE: TVPT) is a $2B business services company and a leading provider of critical transaction processing solutions to the global travel industry. Travelport operates in 160 countries with 3000+ employees. • Directed the on-time design, development, release and support of a next generation SaaS, ecommerce, point-of-sale portfolio (B2B/ B2C booking tools, itinerary management (40M hits/year) and payments processing) delivered through web, mobile, desktop, and RESTful API web service layers) distributed to the global market of online travel (OTAs), corporate clients and travel agencies.• Built, reorganized and aligned a combined team of 150+ worldwide resources for a portfolio of 16 SaaS software products in order to increase team effectiveness and delivery efficiencies.• Streamlined budgets upwards to $30M annually, including planning, forecasting and spend reductions.• Spearhead research and development and innovative incubation initiatives through product funding.• Authored and presented key reports of financial and road map KPIs to CEO, CIO and Global VPs.• Guides complex software deployments (DevOps) for multiple products maximizing up-time availability.• Led the continuous improvement efforts for code quality, process efficiencies and SDLC effectiveness.• Acted as technical escalation point for key global customers.• Defined and executed industry mandate and cybersecurity compliance plans in various global markets.• Spearhead the methodology transformation of key initiatives from Waterfall to Agile.• Partners with Business/Product Managers to plan, communicate and execute strategic Product roadmaps.• Supervised all aspects of vendor management including negotiating services, financial management, resource allocation, continuous improvement and quality execution for onshore/offshore vendors. -
Director Of Technical OperationsVantageilm 2007 - 2010VantageILM was a SaaS, start-up company, focused on developing the next generation of automotive lending management software, including origination, form-of-payment, accounting, doc. mgmt. and analytics.• Innovation leader responsible for technology adoption, quality assurance, configuration and change management, development, information security, data center management and service level agreements.• Designed highly available, virtual technology stacks used from dev environments to scalable, multi-tenant production infrastructure, including cloud / AWS, firewalls, load balancers and secure data management.• Built data aggregation and third-party web service integration layers.• Created DevOps pipeline and implementation model. • Designed and built the high availability infrastructure for scalable, multi-tenant web delivery.• Provided financial, product roadmap and delivery reporting and KPIs to the Board of Directors.• Created and promoted operational and Agile policies related to software development, build and release management, quality assurance/automation procedures and SLA management.• Led the planning, development, automation and code release management of all online SaaS environments including production, analytics, UAT, QA, data migration, training, engineering and disaster recovery.• Developed cyber security corporate policies including product, partner integration, data center, PII customer data, SAS70 preparedness, internal IT and intellectual capital policies.• Built real-time SaaS production business continuity and disaster recovery plan leveraging cloud technologies.
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Director Of Product DevelopmentAmeriquest Mortgage Company 2005 - 2007Sacramento, Ca, Us• Fiscal responsibility of departmental, operating budgets and large capital product budgets.(~$10M)• Built, coordinated and provided technical oversight for 125 global team members using performance metrics.• Led the project management, development and integration efforts for a suite of nine integrated web applications which streamlined the loan servicing workflow for seven departments with visible results (i.e. loss mitigation savings of $9M, real estate owned savings of $1M, escrow closings increased by 100%).• Supervised the process, support and maintenance of the enterprise invoicing system for a national network of vendors, which manages the submission, validation, approval and payment of 10,000+ invoices per month.• Oversight of the implementation of an enterprise imaging and document retrieval solution (250,000+ virtual servicing loan files) resulting in significant facility and labor savings.• Accountable for all product roadmap and project management, UX/UI, engineering, data architecture, data integration (ETL), QA automation and production support teams related to loan servicing, invoicing and payments processing.• Vendor management (5+ partners) including negotiations, service procurement and SLA development. • Spearhead compliance and security initiatives to ensure that the critical business applications are conforming to SOX/COBIT governance standards. (Includes external audits.)• Collaborates with infrastructure leadership to develop a business continuity and disaster recovery plan.• Development and communication of product roadmap to executive leadership.• Relentless leadership through times of market and organizational change; escalation point for key initiatives.• Business relationship manager to Exec VPs and their direct reports with overall responsibility for product development, delivery and support.• Strategic thought leadership related to technology direction and process re-engineering. -
Managing PrincipalBea Systems (Acquired By Oracle) 2003 - 2004Us• Direct accountability for engagement services for regional clients such as DirecTV, Digital Insight (Intuit), New Century Mortgage, Ameriquest Mortgage and Sony Pictures. Deploy and manage professional services teams with accountability for successful delivery. • Provide architectural direction and strategic technology roadmaps for client management related to new technology, enterprise application integration (EAI) and service oriented architecture (SOA) adoption.• Authored the SOA strategy and adoption plan for multiple customers that incorporated the integration of disparate applications and multiples of web services.• Supervised the design, development and customer acceptance of an enterprise Service Oriented Architecture (SOA) strategy for a national mortgage leader. • Spearhead architectural design and project planning sessions with client business and tech stakeholders. • Increased new and current customer penetration by introducing new technical service offerings (e.g. business architectural assessment) and key value propositions to the marketplace.• Serves as a key point of escalation for customer leadership for service delivery and technology adoption.• Collaborate with business development leadership in the response to key client RFPs.• Develop strategic plans to meet quarterly revenue forecasts and responsible for the execution of plan.• Championed the architecture change, functional gap analysis and resolution between internal Engineering and key SaaS customers related to the BEA technology product suite.• Provided product, methodology and solution presentations to customers and conferences. -
Senior Manager/ArchitectHitachi Consulting (Formerly Known As Wavebend And Bdo Seidman Bts) 1995 - 2003Santa Clara, California, Us• Relationship and project delivery management responsibility for key client engagements. Built and managed a regional team of Java EE and .NET application developers, architects and technical leads. (~40)• Supervise the assembly of engagement teams, matching experience and technical capabilities to client needs.• Possess accountability for the recruiting, mentoring and performance capabilities of the teams.• Provided major contributions to the development of the organization during times of major growth.• Drive customer C-level and senior leadership stakeholder review meetings.• Developed career paths for consulting teams including training, certification, promotion and recognition. • Operational and utilization responsibility for the western region consulting teams.• Spearhead the adoption and standardization of the firm’s project management methodology. • Accountability for the planning, delivery and customer satisfaction for key client engagements including:• Countrywide Home Loans - led a combined consulting and client team in the development/launch of an int'l loan origination system.• Nike - championed the application architecture and delivery efforts in the development/launch of a critical research and development workflow system.• USSearch - commanded an engagement team for a SaaS information broker (background, financial checks) in the development/launch of a semantic knowledge-base/data aggregation engine.• InterCon Securities - customization/launch of a resource management package with payroll and telephony integration for 1000+ officers.• Sony Pictures – facilitated methodology transformation• Shell Oil - designed/developed multiple web products and an SSO security framework.• Participate as a member of the alliance committee, which determined the most effective business partnerships, vendor reviews, technology trends (Gartner, Forrester) and team training.• Authored eight articles and best practices case studies published by IBM. -
Senior AssociateErnst & Young 1992 - 1995北京市, Cn
Shawn Keller Skills
Shawn Keller Education Details
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Center For Creative Leadership, Colorado Springs, ColoradoLeadership Development Program -
Leadership Exchange Program, AmeriquestLeadership And Emotional Intelligence
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The University Of AkronComputer Science / Minor: Business Administration
Frequently Asked Questions about Shawn Keller
What company does Shawn Keller work for?
Shawn Keller works for Rental Beast
What is Shawn Keller's role at the current company?
Shawn Keller's current role is Vice President of Engineering and Technology.
What is Shawn Keller's email address?
Shawn Keller's email address is sh****@****son.com
What is Shawn Keller's direct phone number?
Shawn Keller's direct phone number is +172032*****
What schools did Shawn Keller attend?
Shawn Keller attended Center For Creative Leadership, Colorado Springs, Colorado, Leadership Exchange Program, Ameriquest, The University Of Akron.
What are some of Shawn Keller's interests?
Shawn Keller has interest in Education, Ibm, Soa, Science And Technology, Rational, Bea, J2ee, Animal Welfare, Net.
What skills is Shawn Keller known for?
Shawn Keller has skills like Sdlc, Integration, Agile Methodologies, Enterprise Software, Vendor Management, Soa, Software Development, Business Analysis, Web Services, Business Intelligence, Project Management, Cross Functional Team Leadership.
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