Shawn Kingma Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Promoted to manage the Print Revenue Operations Division as well as a Digital Customer Support Team.• P&L Management: Responsible for the delivering of a multi-million print revenue fulfilment budget.• People Management: Heading a team of 12.• People Development: Leading weekly coaching and annual appraisals and performance reviews.Specific Training & Talent Development Experience at The Seattle Times:• Established New Training Department For Large… Show more Promoted to manage the Print Revenue Operations Division as well as a Digital Customer Support Team.• P&L Management: Responsible for the delivering of a multi-million print revenue fulfilment budget.• People Management: Heading a team of 12.• People Development: Leading weekly coaching and annual appraisals and performance reviews.Specific Training & Talent Development Experience at The Seattle Times:• Established New Training Department For Large Company Division: Consulted with stakeholders conducting needs analysis. Created strategic training plan for division covering leadership, software usage, and customer service skills. Developed new classes. Reviewed and purchased vendor-provided leadership courses. Created curriculum and training materials. Taught classes. • Learning Delivery Management: Oversaw roll out of learning programs, coaching sessions, and training processes, to ensure consistency, accuracy and educational quality. • Training Effectiveness Monitoring: Utilized various tools and developed new learning metrics evaluation resources to measure effectiveness of learning and performance improvement initiatives. • Employee Training Manual Creation: Planning, writing and production.• Cross Functional Training Design: Collaborated on learning and organizational development initiatives with cross-functional team to design Global Curriculum on business processes. Taught new curriculum enterprise-wide, as well as conducted a train-the-trainer session.• In-House Organizational Development Consulting: Worked with multiple Team Managers. Provided one-on-one consulting and small group sessions using various training techniques including modelling, role-playing and conducting personality/social-style assessments. Results improved coaching and leadership performance of each manager. Show less

Seattle, Washington, Usa

Greater Seattle Area

Greater Seattle Area

• Training Delivery: Onboarding New Hires. Developing Staff. Leadership training for Senior Managers.• Training Development: Creating learning programs, curriculum development, creating training materials.• Needs Assessment: Organizational consulting, training evaluations and learning retention assessments.

Greater Seattle Area

Certified Trainer, Situational Self Leadership

Certified Trainer, Leadership For Results

Certified Trainer, Customer Service Product Line

Leadership Development Program

Bachelor Of Arts (B.A.), Economics