Shawn Lafferty Email & Phone Number

Little Rock, Arkansas, United States

Product portfolio management; work with Chief Deposit Officer to analyze deposit pricing and implement rate changes, product mapping integration for mergers; product analsis.

Little Rock, Arkansas Area

Jefferson City, Mo

Office of Public Counsel

Accomplished manager with diverse business experience in accounting, finance, product management, development, and operations. Adept at analyzing business and financial data, identifying root cause problems and recommending solutions to improve results. Well versed in written and verbal communication to all levels within the organization. Confident in leading teams of direct or indirect reports to accomplish objectives. Areas of expertise: • Financial Analysis• Budgeting• Operations Support• General Management• Product Management• Project Management

Manager, Product Operations: Managed staff of 3 implementing pricing changes, offers, promotions and new products into billing systems and managed special projects based upon business needs.• Led development of product revenue budgets including 2010 $1.3B revenue and $6.5M cost center budget, evaluation and integration of the CenturyLink product portfolio and various special projects. • Managed team of 3, lead cross-functional billing integration efforts for business products into new billing platform, 2 successful migrations completed, eliminating redundant billing platforms and reducing costs. • Drove “top 34” market churn analysis, reducing competitive churn by 4%.• Launched new voicemail platform, migrated over 100k existing customers to new platform, retaining $18M in revenue; analyzed profitability and eliminated service in four markets, saving $100k cash flow per year.• Developed 3 year revenue budget enabling creation of strategic market plans for planning purposes.

Led project management and planning for Consumer Solutions in preparation for separation from Sprint and formation of new company.• Facilitated completion of work function analysis by 10 director teams, ensuring process and systems gaps were identified and resolutions implemented to maintain effective and efficient operation of the business.• Drove completion and senior VP approval of 31 transition agreements between Sprint and the new company to meet system or process gaps until stand-alone solutions were developed and implemented.• Successfully launched changes to selling process for Sprint PCS service in Local Consumer channels pursuant to Nextel merger, enabling the most successful PCS channel to continue selling wireless service.

Led team of 10 direct reports in all aspects of product lifecycle management for local, bundled and LD services with annual revenue streams exceeding $1B.• Developed and implemented integrated Local and LD bundles that produced 20% year over year network service revenue growth and increased LD penetration by 40%.• Launched unlimited LD which became largest seller in LD portfolio with annual revenue exceeding $150M. • Co-wrote award winning sections for 2001 – 2003 Chairmen’s Quality Award (Baldrige) application, first Sprint group recognized with Silver Award.

Variety of roles ranging from Senior Auditor performing audits where planned, organized, supervised and executed operational and financial audits of Sprint Local, Wireless and Long Distance Division operations to Product Development manager where developed and analyzed business plans for a variety of telephony service concepts and launched services into the marketplace.

Prepared and reviewed federal / state corporate and individual tax returns. Provided tax and accounting consultation to corporate and individual clients and corresponded to tax and regulatory authorities on behalf of clients. Planned and executed financial audits of commercial and not-for-profit entities in accordance with Generally Accepted Auditing Standards. Prepared financial statements and notes thereto aligned with Generally Accepted Accounting Principles.

Education record

Bba, Accounting