Shawn Leeth Email & Phone Number

• Maintains existing relationships with current clientele list
• Identifies, contacts and closes prospective clients
• Oversight of yearly task list outlined by client contracts
• Attends external client programs and industry conferences in various states throughout the year
• Prepares agendas and leads client meetings
• Prepares action plans and schedules to identify specific opportunities to strengthen industry presence

Wichita, Kansas

• Managed a high volume of project-based work orders related to facility maintenance for national customers from inception to completion
• Researched, qualified and enrolled vendor partners for various trades across the country
• Monitored active work orders to limit scope creep and negotiated pricing with vendors to ensure completion within budget
• Resolved issues and potential conflicts through effective communication and coordination with corporate customers and vendor partners
• Confirmed project completion with local management and validated invoicing against work performed
• Utilized ServiceChannel, Facilities Exchange, Officetrax and Corrigo Pro web service portals to aid in project management, communication and scheduling

Kirkland, WA

• Supported local Fulfillment Centers and grocers with orders and materials to ensure deliveries were successfully completed in an efficient, timely and professional manner
• Utilized a proprietary order batching strategy to guarantee efficiency
• Built, managed and finalized assigned delivery routes
• Trained and supported recently onboarded partners to perform Amazon standard operating procedures and use equipment and software

Kirkland, WA

• Provided metrics and basic analysis of Service Support business operations and historical trends
• Created a departmental KPI and metrics dashboard for the Service Support Senior Manager
• Assisted with identifying business improvement opportunities
• Helped coordinate and develop countermeasures for business operations process improvement projects and reported results
• Utilized various project management tools (Waterfall, Agile/Scrum) to ensure efficient and successful project objectives
• Assisted in analysis of resource usage by maintaining and tracking departmental project plans and schedules

Kirkland, WA

• Provided technical support for field representatives and retail store accounts regarding in-store interactive displays
• Responsible for troubleshooting non-functional displays and creating part orders and returns
• Diagnosed and rebuilt various display parts from the field
• Provided technical support for hospital employees from America and Canada for Starlight Fun Center units
• Compiled and analyzed field display installation, health and activity reports
• Chaired the Kirkland Operations Facility Green Team

Darrington, WA

• Recruited grassroots promotions teams for the annual summer music festival and other related events
• Maintained communication lines and handled logistics of promotional materials distribution to street team members over a four state area
• Trained team members on best practices for successful field marketing
• Managed inventory levels and replenishment of promotional materials

Manhattan, KS

• Co-created a non-profit (4 person team) to provide all local musicians and the greater Manhattan community with the resources and networking tools needed to help build a stronger, more cohesive live music scene
• Personally responsible for the talent buying, scheduling and stage management of three festivals, each showcasing 90+ bands at over a dozen venues, and an outdoor sports and music festival showcasing 16 bands

Manhattan, KS

• Diagnosed and repaired customers’ wireless handsets and managed loaner phone inventory
• Informed local retail sales staff and regional agent partners on constantly changing procedures and updates regarding known handset hardware and software issues
• Maintained inventory and replenishment of constantly revolving brand and model-specific repair parts
• Assisted network field engineers with tower maintenance and upgrades via a mentoring program
• Handled the majority of in-store technical service workload for entire state of Kansas for four months as the sole technician in the state

Manhattan, KS

• Responsible for maintaining communication lines and distributing promotional materials to 6-12 other street team members in the Manhattan/Junction City metropolitan areas
• Provided periodic updates to festival management regarding replenishment orders and feedback from the public
• Promoted various other Pipeline Productions musical events throughout the year

Manhattan And Junction City, KS

• Diagnosed and repaired customers’ wireless handsets and managed over $500,000 worth of inventory over four local retail locations
• Informed retail sales staff of inventory status, new product lines and changes to inventory procedures
• Maintained inventory and replenishment of constantly revolving brand and model-specific repair parts
• Managed control of a former affiliate’s North Carolina inventory following acquisition by Sprint/Nextel

Manhattan, KS

• Provided excellent customer service and maintained a positive working atmosphere for employees
• Responsible for scheduling, hiring and general management of front of house employees
• Maintained weekly purchase orders, inventory and beverage pricing
• Assisted in developing new marketing strategies and events to increase sales and customer base
• Managed talent buying and promotions for over 400 musical acts for weekly live entertainment

Manhattan, KS

• Managed scheduling and employment of fellow disc jockeys
• Purchased and installed upgraded sound and lighting systems
• Managed talent buying and promotions for weekly live entertainment

Manhattan, KS

• Maintained respectable monthly audio/video sales levels
• Responsible for inventory ordering through vendor communication
• Assisted with car and home audio/video hardware installation.
• Purchased store’s initial computer system and handled technical problems and upgrades
• Assisted with print and radio advertising and developing marketing strategies