• Maintains existing relationships with current clientele list• Identifies, contacts and closes prospective clients• Oversight of yearly task list outlined by client contracts• Attends external client programs and industry conferences in various states throughout the year• Prepares agendas and leads client meetings• Prepares action plans and schedules to identify specific opportunities to strengthen industry presence• Strengthens relationships with clients by providing support, information, and guidance; and researching and recommending new opportunities or improvements• Promotes and sells additional services and software to clients.

• Managed a high volume of project-based work orders related to facility maintenance for national customers from inception to completion• Researched, qualified and enrolled vendor partners for various trades across the country• Monitored active work orders to limit scope creep and negotiated pricing with vendors to ensure completion within budget• Resolved issues and potential conflicts through effective communication and coordination with corporate customers and vendor partners• Confirmed project completion with local management and validated invoicing against work performed• Utilized ServiceChannel, Facilities Exchange, Officetrax and Corrigo Pro web service portals to aid in project management, communication and scheduling

• Supported local Fulfillment Centers and grocers with orders and materials to ensure deliveries were successfully completed in an efficient, timely and professional manner• Utilized a proprietary order batching strategy to guarantee efficiency• Built, managed and finalized assigned delivery routes• Trained and supported recently onboarded partners to perform Amazon standard operating procedures and use equipment and software

• Provided metrics and basic analysis of Service Support business operations and historical trends• Created a departmental KPI and metrics dashboard for the Service Support Senior Manager• Assisted with identifying business improvement opportunities• Helped coordinate and develop countermeasures for business operations process improvement projects and reported results• Utilized various project management tools (Waterfall, Agile/Scrum) to ensure efficient and successful project objectives• Assisted in analysis of resource usage by maintaining and tracking departmental project plans and schedules• Prepared presentations for senior management• Coordinated departmental meetings and communication• Maintained a high level of accuracy while managing and updating parts pricing lists for all non-finished goods across the company as the main Parts Pricing Administrator for the team• Created training documentation, performed integration/user acceptance testing and data entry/validation as part of the company-wide Oracle E-Business Suite (ERP) implementation project team• Utilized lean manufacturing techniques, standard operating procedures (SOP) and continuous improvement methods (PDCA) during co-facilitation of multiple Starlight Fun Center builds• Graduate of the 2013 Mentoring and 2014 Continuous Improvement Champions Programs• Co-Chaired the Redmond Operations Center Events Committees and served on the Nintendo of America Events Committee• Represented Nintendo as a product demonstrator and supported setup/teardown logistics at the 2016 E3 trade show

• Provided technical support for field representatives and retail store accounts regarding in-store interactive displays• Responsible for troubleshooting non-functional displays and creating part orders and returns• Diagnosed and rebuilt various display parts from the field• Provided technical support for hospital employees from America and Canada for Starlight Fun Center units• Compiled and analyzed field display installation, health and activity reports• Chaired the Kirkland Operations Facility Green Team• Represented Nintendo as a product demonstrator and supported setup/teardown logistics at various national trade shows such as E3, PAX East and WonderCon

• Recruited grassroots promotions teams for the annual summer music festival and other related events• Maintained communication lines and handled logistics of promotional materials distribution to street team members over a four state area• Trained team members on best practices for successful field marketing• Managed inventory levels and replenishment of promotional materials

• Co-created a non-profit (4 person team) to provide all local musicians and the greater Manhattan community with the resources and networking tools needed to help build a stronger, more cohesive live music scene• Personally responsible for the talent buying, scheduling and stage management of three festivals, each showcasing 90+ bands at over a dozen venues, and an outdoor sports and music festival showcasing 16 bands

• Diagnosed and repaired customers’ wireless handsets and managed loaner phone inventory• Informed local retail sales staff and regional agent partners on constantly changing procedures and updates regarding known handset hardware and software issues• Maintained inventory and replenishment of constantly revolving brand and model-specific repair parts• Assisted network field engineers with tower maintenance and upgrades via a mentoring program• Handled the majority of in-store technical service workload for entire state of Kansas for four months as the sole technician in the state

• Responsible for maintaining communication lines and distributing promotional materials to 6-12 other street team members in the Manhattan/Junction City metropolitan areas• Provided periodic updates to festival management regarding replenishment orders and feedback from the public• Promoted various other Pipeline Productions musical events throughout the year

• Diagnosed and repaired customers’ wireless handsets and managed over $500,000 worth of inventory over four local retail locations• Informed retail sales staff of inventory status, new product lines and changes to inventory procedures• Maintained inventory and replenishment of constantly revolving brand and model-specific repair parts• Managed control of a former affiliate’s North Carolina inventory following acquisition by Sprint/Nextel

• Provided excellent customer service and maintained a positive working atmosphere for employees• Responsible for scheduling, hiring and general management of front of house employees• Maintained weekly purchase orders, inventory and beverage pricing• Assisted in developing new marketing strategies and events to increase sales and customer base• Managed talent buying and promotions for over 400 musical acts for weekly live entertainment

• Managed scheduling and employment of fellow disc jockeys• Purchased and installed upgraded sound and lighting systems• Managed talent buying and promotions for weekly live entertainment

• Maintained respectable monthly audio/video sales levels• Responsible for inventory ordering through vendor communication• Assisted with car and home audio/video hardware installation.• Purchased store’s initial computer system and handled technical problems and upgrades• Assisted with print and radio advertising and developing marketing strategies