 Lead a team of Inventory Control Clerks and Cycle Counters (Vault, Warehouses, Ottawa Plant & Offsite sub-contractors) Responsible for creation, review and improvements of Inventory Control Policies and Procedures Oversee and execute on key company-wide inventory strategies (Periodic Cycle-Counting, semi-annual Inventory Audits, Supply/Storage programs, inventory obsolescence monitoring and disposal planning Analyze and report on a regular basis 3PL off site expenditures, rate… Show more  Lead a team of Inventory Control Clerks and Cycle Counters (Vault, Warehouses, Ottawa Plant & Offsite sub-contractors) Responsible for creation, review and improvements of Inventory Control Policies and Procedures Oversee and execute on key company-wide inventory strategies (Periodic Cycle-Counting, semi-annual Inventory Audits, Supply/Storage programs, inventory obsolescence monitoring and disposal planning Analyze and report on a regular basis 3PL off site expenditures, rate of product returns and coin redemption and identify slow moving or dead-stock exposures Endorse business solutions to support growth, customer experiences, reduces risk and satisfy inventory control policies Respond to complaints and queries concerning inventory and product escalations Foster a collaborative, effective and cordial partnerships with stakeholders and customers Show less

 Ensured all product transactions are accurately verified for, through an authorized accounting trail and material level balancing Lead problems-solving and improvement initiatives through a Lean Manufacturing and continuous efficiency-gain approach Reported daily Vault communications to key stakeholders via Huddle board forum, escalation process, and corrective action reports with emphasis on customer satisfaction Guided, coached and provided assistance to colleagues to ensure… Show more  Ensured all product transactions are accurately verified for, through an authorized accounting trail and material level balancing Lead problems-solving and improvement initiatives through a Lean Manufacturing and continuous efficiency-gain approach Reported daily Vault communications to key stakeholders via Huddle board forum, escalation process, and corrective action reports with emphasis on customer satisfaction Guided, coached and provided assistance to colleagues to ensure tasks are completed properly and in a timely manner Show less

 Enhanced, implemented and fostered measurement-base processes to ensure continuous performance improvements which helped enhanced our Department KPI portfolio Participated actively with executive management for defining strategies in customer engagement to allow ongoing success in the company’s Customer Loyalty targets Supported and established proper account alignment in ensuring an effective service model, balanced workload, and elite customer satisfaction focus Overseen and… Show more  Enhanced, implemented and fostered measurement-base processes to ensure continuous performance improvements which helped enhanced our Department KPI portfolio Participated actively with executive management for defining strategies in customer engagement to allow ongoing success in the company’s Customer Loyalty targets Supported and established proper account alignment in ensuring an effective service model, balanced workload, and elite customer satisfaction focus Overseen and coached the daily execution of EMEA Customer Service protocols and regulation responsibilities to assist team of customer service representatives Show less

 Lead the EMEA Customer Service team to top metric performance results within our Global Customer Service Organization Designated Customer Service prime for a critical Tier 1 account (30-40M USD/year) Performed successful on-site Customer visits and helped in key multi-million dollar negotiations  Supported Corporate Information Technologies in ERP upgrades (Oracle 11.i Launch and improvement implementation through UAT and deployment requirements)

 Authorized interface between Sales & Operation to attain company goals Negotiated customer demand/supply needs while managing realistic expectations Prepared and presented weekly Operational metric to executive management staff Expanded team from 3 to 13 representatives within 8 months (Trained & Supervised)

 Planned production and supply of largest Business Unit >65% of total company revenue Coordinated and executed weekly production meetings Established successful growing relationships with key suppliers Monitored inventory investments, WIP and finished good levels

Purchase and procure key health care materials. Maintain safety stock levels and shelf life cycles. Distribution of goods through-out hospital ward. Performed duties under stress and pressure situation.