Experienced Facility Manager with a proven track record of successfully managing facilities of varying sizes and complexity. I possess over five years of hands-on experience in overseeing building maintenance, managing operations, and optimizing facility performance. My expertise lies in facilities planning, project management, and executing building upgrades with precision. I excel in managing vendor relationships, negotiating contracts, and ensuring compliance with local and federal regulations. By delivering projects on time and within budget, I have consistently achieved cost savings and improved operational efficiency for the organizations I have worked with. As a passionate professional in facility management, I am committed to continuous learning and improvement. I stay updated with the latest industry trends and best practices to ensure the highest standards of facility management. My goal is to leverage my skills and experience to help organizations optimize their facilities and drive their bottom line. In addition to my facility management background, I hold a B.A. degree in Business & Marketing from Middlesex University. I am a tech-savvy individual with excellent communication and writing skills. I thrive in deadline-driven environments and have the ability to work independently while also being a collaborative team player. My strengths extend beyond facility management, encompassing management, marketing, sales, customer service, real estate/property management, social media management, problem-solving, and proficiency in software and technology such as Microsoft Office Suite. Currently, I am serving as a Facility Manager at SP+ (SP Plus) in Houston, Texas, where I have been instrumental in optimizing on-site operations. Prior to this role, I have held positions as a Facility Manager/Administrator, Property Manager, Relief Manager, Marketing Consultant/Sales, Sales Associate, and Management Trainee/Sales. These diverse experiences have equipped me with a well-rounded skill set and a deep understanding of various business functions. I am excited about the future of facility management and look forward to embracing new challenges and opportunities in this dynamic field. Connect with me to explore how my expertise and passion can contribute to your organization's success.
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Facility ManagerSp+ (Sp Plus) Jun 2022 - PresentChicago, Il, Us• Responsible for management of 5 A-Class parking facilities in Downtown Houston, generating $8 million in annual revenue• Overseeing day-to-day operations, revenue and financial reporting, auditing, budgeting, P&L, team training, maintenance, PCI Compliance, and Account Receivables • Reporting to client Monthly/Quarterly financials, variances, budgets, and solutions• Providing excellent service and solutions to our client/tenants/customers• Conducting parking operation reviews, as well as general audits• Managing and organizing of maintenance repairs, capital projects, project planning • Conducting maintenance and safety inspections • Implementing cost control/reduction• Coaching/mentoring team members• Overseeing and delegating with various departments to ensure facilities are in optimal operating condition (Porters, Maintenance team, Engineering, Security, Law Enforcement, Property Management) • Vendor relations and management, contract negotiation, contract management • Operating several database and analytical software, as well as Kronos• Assisting in marketing of properties to increase revenue• Troubleshooting issues that arise, and implementing quick plans of action for improvement• Ensuring facilities are safe and hazard free, leaving a high standard impression for the facility and our client• Compliance with all local and federal regulations, OSHA, etc. -
Facility ManagerMas Katy Center Jan 2018 - Dec 2021• Maintaining day-to-day operations of facility, such as delegating or completing maintenance orders• Event coordination/ Scheduling• Overseeing preventive maintenance• Managing bookings/reservations for sports/banquet hall/wedding rentals• Managing rental properties on facility• Creating revenue stream for the organization• Overseeing maintenance/repair projects (HVAC, Electrical, Plumbing, Septic, Well System, Landscaping, etc.)• Building management system for the facility• Design work with Canva, email campaigns with Constant Contact• Scheduling routine inspections and repairs with outside vendors• Contract negotiation, and contract management• P&L, Budgeting, and cost reduction• Reporting to Board of Directors and Chief of Operations using project management apps like Asana• Communicating with guests/patrons, and providing guest services/hospitality• Working with tenants when issues arise, and providing solutions• Monitoring/supervising staff• Hiring/training of staff/vendors• Delegating cleaning and maintenance tasks to staff• Working with local law enforcement agencies on safety procedures, as well as education of guests/patrons• Ensuring proper security measures for the facility• Ensure that facility conditions are safe and hazard-free, according to local and federal regulations• Accomplishments: Developing efficient system, while bringing new, beneficial ideas that uplifted the facility. All while reducing costs, and providing the best possible service to our guests.
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Property ManagerAm Llc Oct 2014 - Dec 2017Accomplishments: Keeping retention rate very high by addressing needs of tenants, and making sure properties are in the best shape possible. Being patient with tenants and keeping composure when needed. • Monitored maintenance tasks of properties on a daily basis to ensure they were well-maintained, addressing any issues promptly and coordinating repairs or maintenance services as needed. • Collected rent payments from tenants, maintaining accurate records of rental payments, and enforcing rent collection policies. • Scheduled and conducted viewing appointments with prospective tenants, showcasing available properties and providing detailed information about rental terms and property features. • Worked closely with tenants to address and resolve any issues or concerns, ensuring high tenant satisfaction and maintaining positive tenant relationships. • Oversaw maintenance and repair projects, coordinating with contractors and vendors to ensure timely completion of tasks and adherence to quality standards. • Prepared and administered lease agreements, ensuring compliance with legal requirements and company policies, and effectively communicating lease terms to tenants. • Conducted regular inspections of properties to ensure they met safety, health, and habitability standards, identifying and addressing any hazards or violations promptly. • Responded to tenant inquiries and requests in a timely and professional manner, providing exceptional customer service and addressing concerns with empathy and effectiveness. • Collaborated with the legal team to handle eviction processes when necessary, ensuring adherence to local laws and regulations. • Implemented and enforced property rules, policies, and regulations to maintain a peaceful, quiet, and safe living environment for tenants.
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Relief ManagerPublic Storage Jan 2014 - Sep 2014Glendale, Ca, UsAccomplishments: Improving locations that are lacking in business nourishment, and providing solutions to obstacles and tasks. • Managed the daily operations of the location in the absence of the regular manager, ensuring smooth and efficient functioning of all processes. • Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving any issues or concerns promptly and professionally. • Consulted with customers on leasing available spaces, showcasing the features and benefits of different options, and guiding them through the leasing process. • Conducted sales transactions for merchandise, effectively communicating product features and benefits, and upselling additional items to enhance customer satisfaction and sales revenue. • Assisted in handling reservations, managing availability, and coordinating the scheduling of rented spaces, ensuring accurate record-keeping and timely follow-up with customers. • Thoroughly understood and explained lease terms, insurance requirements, and company policies to customers, ensuring they had a clear understanding of their responsibilities and obligations. -
Marketing ConsultantMoon Printing Feb 2012 - Mar 2013Accomplishments: Played a key role increasing sales and acquiring new clients. • Collaborated with a growing printing firm to develop effective marketing strategies aimed at increasing sales and brand visibility. • Conducted thorough market research to identify target customer segments, competitive landscape, and emerging industry trends, providing valuable insights to inform marketing initiatives. • Developed and implemented email marketing campaigns, leveraging segmentation and personalization strategies to maximize open rates, click-through rates, and conversions. • Created compelling advertising campaigns across various channels, including digital, print, and social media, to enhance brand awareness and drive customer acquisition. • Prepared visually appealing brochures and marketing collateral, ensuring consistent branding and messaging aligned with the company's objectives and target audience. • Conducted brand audits and market analysis to identify opportunities for brand positioning and differentiation, resulting in the development of a strong and distinctive brand image. • Collaborated with internal teams and external vendors to coordinate the execution of marketing activities, ensuring timely delivery and adherence to project milestones.
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Sales AssociateGap Oct 2011 - Mar 2012New York, Ny, UsAccomplishments: Gained valuable experience in retail and online marketing concepts. • Assisted in the efficient operation of a high-volume retail environment, rotating through various departments, including online order processing and shipping, to ensure timely and accurate order fulfillment. • Provided exceptional customer service by greeting customers, answering inquiries, and addressing their needs promptly and professionally. • Actively listened to customer concerns, resolved issues, and handled customer complaints in a courteous and effective manner, striving to exceed customer expectations and enhance their overall shopping experience. • Assisted customers in locating products, providing detailed product information, and making personalized recommendations based on their needs and preferences. • Processed sales transactions accurately and efficiently, utilizing point-of-sale (POS) systems and ensuring proper handling of cash, credit cards, and other payment methods. • Maintained a clean, organized, and visually appealing sales floor, ensuring merchandise displays were attractive and properly stocked to maximize sales opportunities. • Monitored inventory levels, performed regular stock checks, and assisted in restocking shelves and replenishing merchandise to ensure product availability for customers. • Actively participated in sales promotions and initiatives, including upselling or cross-selling related products and services to increase customer spend and drive revenue. • Collaborated with team members and supervisors to achieve sales targets and meet operational goals, actively contributing to a positive and supportive work environment. -
Management TrainingGalleria Marketing Feb 2011 - Feb 2012Accomplishments: Increased sales by closing contracts, obtaining yearly donation/plan subscriptions. • Assisted in developing and implementing direct marketing techniques to drive revenue and sales growth for clients, ensuring alignment with their business objectives and target audience. • Conducted outside sales activities for prominent clients such as Direct Energy and Plan USA, engaging with potential customers, and effectively communicating product or service features and benefits. • Collaborated with the marketing team to create targeted marketing campaigns to generate leads and increase customer acquisition. • Conducted market research to identify potential customer segments and evaluate market trends, competition, and customer preferences, providing valuable insights for strategic decision-making. • Assisted in analyzing sales data and key performance indicators (KPIs) to measure campaign effectiveness, identify areas for improvement, and make data-driven recommendations.
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Marketing InternDesert Breeze Real Estate Jan 2008 - Oct 2010Accomplishments: Created a new and improved image for the company increasing sales revenue. • Assisted in the development and execution of advertising campaigns to promote various services. • Collaborated with advertisers and marketing team to identify target clientele and devise strategies to attract their attention and engagement. • Conducted market research to gather valuable insights on consumer preferences, trends, and competitor analysis, contributing to the development of effective marketing strategies. • Supported the updating and maintenance of the database program to ensure accurate and up-to-date customer information, facilitating efficient communication and targeted marketing efforts. • Created visually appealing presentations using industry-standard software to showcase real estate-based investment opportunities to potential clients and stakeholders. • Conducted thorough research on real estate market trends, investment opportunities, and industry regulations to provide reliable information and insights during presentations and discussions.• Assist buyers and sellers in the marketing and purchasing of real estate property at the best prices and with the best terms as a Realtor• Estimate property value through skillful comparative market analysis
Shawn M. Education Details
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Middlesex UniversityBusiness & Marketing
Frequently Asked Questions about Shawn M.
What company does Shawn M. work for?
Shawn M. works for Sp+ (Sp Plus)
What is Shawn M.'s role at the current company?
Shawn M.'s current role is Facility Manager | SP+ ( SP Plus).
What schools did Shawn M. attend?
Shawn M. attended Middlesex University.
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