I run end-to-end in-product regression tests of CBC digital products to identify potential user issues across multiple platforms (web, mobile apps, connected TVs). I communicate complex technical issues to stakeholders and senior management, facilitating effective problem resolution and product improvement strategies. I create and maintain comprehensive technical procedures and documentation to enhance knowledge and build capacity of internal staff and end users. I train internal staff on new… Show more I run end-to-end in-product regression tests of CBC digital products to identify potential user issues across multiple platforms (web, mobile apps, connected TVs). I communicate complex technical issues to stakeholders and senior management, facilitating effective problem resolution and product improvement strategies. I create and maintain comprehensive technical procedures and documentation to enhance knowledge and build capacity of internal staff and end users. I train internal staff on new product features and technical procedures to enhance organizational capability and efficiency. Show less

I analyzed, tested, and troubleshooted technical issues received by users of CBC digital products and services. I updated and created technical procedures and documentation to enhance the knowledge of internal staff, and train them as needed. I created CBC Help Centre articles to inform and educate users of CBC digital services and products. I scripted, filmed, and edited videos for "CBC Help and How To" videos that can be seen on the CBC YouTube Channel.

I researched, wrote, edited, and distributed communications to support audience inquiries and promote CBC content and product offerings through Zendesk. I provided guidance and instruction to users on best practices across CBC digital products, including CBC Gem, CBC.ca, CBC Listen, CBC News, and CBC Sports. I served as a Subject Matter Expert (SME) for CBC apps; analyzed digital issues and worked closely with the Level 2 Support Team to provide technical support to internal staff as well as… Show more I researched, wrote, edited, and distributed communications to support audience inquiries and promote CBC content and product offerings through Zendesk. I provided guidance and instruction to users on best practices across CBC digital products, including CBC Gem, CBC.ca, CBC Listen, CBC News, and CBC Sports. I served as a Subject Matter Expert (SME) for CBC apps; analyzed digital issues and worked closely with the Level 2 Support Team to provide technical support to internal staff as well as external digital users. I maintained a personal knowledge base to organize response types, streamline communications, and increase response efficiency that resulted in troubleshooting and resolving over 16,000 customer issues and queries over a 9 month period. I was responsible for implementation of communication strategies for Audience App Reviews. I conducted weekly training sessions for staff on Adestra, a platform used to build departmental newsletters. Show less

I built a YouTube channel for kids (4-12); created engaging videos focused on science, art, and physed. I managed post-production of content, including audio and visual editing, motion graphic design, sound effects, and music using Davinci Resolve, Canva, Handbrake, and other editing tools. I developed a customized website for the channel using HTML, CSS, Bootstrap, and JavaScript. I implemented strategic digital marketing through social media accounts (Facebook, Reddit, LinkedIn, and TikTok)… Show more I built a YouTube channel for kids (4-12); created engaging videos focused on science, art, and physed. I managed post-production of content, including audio and visual editing, motion graphic design, sound effects, and music using Davinci Resolve, Canva, Handbrake, and other editing tools. I developed a customized website for the channel using HTML, CSS, Bootstrap, and JavaScript. I implemented strategic digital marketing through social media accounts (Facebook, Reddit, LinkedIn, and TikTok) to boost audience acquisition and retention, resulting in over 300,000 unique views and over 1,550 subscribers. Show less

I designed and implemented lesson plans and assessment strategies, evaluated learning, reported on student performance, and modified teaching strategies to improve student outcomes. I communicated and collaborated with diverse stakeholders across the educational community, including administrators, teachers, support staff, parents, and students. I leveraged multimedia software, including graphic design tools, video editing programs, and e-learning tools to enhance lessons and appeal to various… Show more I designed and implemented lesson plans and assessment strategies, evaluated learning, reported on student performance, and modified teaching strategies to improve student outcomes. I communicated and collaborated with diverse stakeholders across the educational community, including administrators, teachers, support staff, parents, and students. I leveraged multimedia software, including graphic design tools, video editing programs, and e-learning tools to enhance lessons and appeal to various learning styles and needs. Show less

I taught math, English, drama, and visual arts to students with a range of special needs, including ADHD, LD, NLD, and ASD. I was responsible for creating, organizing, and supporting special enrichment projects for gifted students. I researched and developed accessible and impactful presentations for in-person and virtual delivery using software such as PowerPoint, Google Slides, and Prezi. I demonstrated agility by gauging learner responses and adapting presentation content and delivery in… Show more I taught math, English, drama, and visual arts to students with a range of special needs, including ADHD, LD, NLD, and ASD. I was responsible for creating, organizing, and supporting special enrichment projects for gifted students. I researched and developed accessible and impactful presentations for in-person and virtual delivery using software such as PowerPoint, Google Slides, and Prezi. I demonstrated agility by gauging learner responses and adapting presentation content and delivery in real time. Show less

As the Business Management Instructor, I developed curriculum and instructed accredited business courses, including Managerial Accounting, Marketing, Business Law, Economics, Business Communications, and Business Management, for adult international students. I conducted learner analysis, including assessment of skills, abilities, motivations, knowledge, and experiences to inform design and implementation of lessons and assessment strategies.As the Co-op Coordinator, I engaged in… Show more As the Business Management Instructor, I developed curriculum and instructed accredited business courses, including Managerial Accounting, Marketing, Business Law, Economics, Business Communications, and Business Management, for adult international students. I conducted learner analysis, including assessment of skills, abilities, motivations, knowledge, and experiences to inform design and implementation of lessons and assessment strategies.As the Co-op Coordinator, I engaged in business development initiatives, vetted employer prospects against program criteria, and nurtured employer partnerships to increase job placement opportunities. I liaised between students and employer partners regarding program criteria and administrative requirements; arranged job interviews and conducted monthly check-ins with students and employers to ensure mutually beneficial co-op experiences. Show less

I designed, developed, and delivered accessible, and meaningful lessons and assessments to students ages 7-16. I interviewed, consulted on hiring, and trained foreign teachers for positions within the academy. I hosted schoolwide assemblies for over 200 students and 20 staff.

I leased rental condominium properties in Scarborough, Markham, Pickering, Downtown Toronto and North York; negotiated contracts between owners and tenants. I successfully leased 574 units that resulted in over 8 million dollars’ worth of tenancy agreements for owners. I developed targeted marketing strategies, specific to product and area, that increased call volume by 50%. I created copy and creatives for ads posted on the company website as well as third-party websites.