Shawn B. Email & Phone Number

High Springs, Florida

Help Desk Technician for Individuals and Small Businesses

Human Resources, payroll, AP/AR, IT, personal assistant, business operations

Previously under contract with WSOL to take support calls for a well known Tax Help software program assisting customers with any questions, concerns, or orders.

Gainesville, Florida

Assist BSA officer by reviewing daily reports for CTR filings/AML, review new accounts for CIP and check against OFAC. Assist chief auditor with internal audits by compiling data needed and pulling samples for review. Assist Chief Compliance Officer with HMDA LAR and CRA reporting.

Lake City, Florida

My responsibilities include reviewing credit reports, income verification, and other risk management items. I administer the server and program that our bank uses for underwriting. I install and test to make sure that the new release does not cause any setbacks. I make sure that it's companion software, doc prep software, is updated and interfaces correctly.

Gainesville, Florida Area

My responsibilities included preparing the docket for our attorney's each week. Update our database with case notes and important dates. Involved with training and conference calls regarding the software that the state was using to track court cases/report due dates and other important dates.

This was the last position I had with SunTrust. It was a combination of a loan processor and underwriter in a call center. Took inbound call on pending applications. Updated customers with status. Reviewed underwritten loans for accuracy, as well as look for potential counter offers. Underwrote auto approved loans for accuracy. Reviewed credit reports. Ordered third party services. Suntrust acquired Florida franchise of Huntington national bank.

Leesburg, Florida

Assisted regional market manager with incentive review. Verified account opening to make sure sales were accurate. Was a confidant and cheerleader to several employees who had a hard time with transition of being acquired by Huntington as we were a small community bank previously.

East Providence, Rhode Island

Inbound customer support to assist customers with deposit account and/or debit card questions. Resolved issues customers may have.

Leesburg, Florida

Opened new accounts. Assisted customers with any account issues. Prepared monthly board reports. This bank was acquired by Huntington National Bank of Florida, now known as Huntington National Bank. Left to move back to Massachusetts to be able to pay off debt so I could return to Citizens Bank.

Comptia Network + Certificate Of Completion, Computer Systems Networking And Telecommunications

Completed course and now studying what I learned to become Network + certified.

Comptia A + Certificate Of Completion, Computer Technology/Computer Systems Technology

Business Administration, Management And Operations

High School Diploma, Computer Information Processing