Shawn Barnes, Rpl, Enp Email and Phone Number

I am proven in development, planning, managing, and implementing reliable communications solutions for local, regional, and statewide legacy and NG9-1-1 and call-handling solutions using a public-safety background to closely collaborate with public-safety agencies to define needs, find design and engineering requirements, and creating effective implementation solutions.I have expertise in surpassing monthly, quarterly, and annual revenue quotas through development of strategic business initiatives. By managing customer expectations, I have changed new and upgraded technologies and assured customer satisfaction. I am proficient in developing, implementing, and overseeing strategic action plans to ensure top-notch performance. I am recognized for maintaining deep proficiency of solutions and communicating with customers about the most appropriate features and functionality for specific business requirements. By consulting customers on needs and requirements, I have planned and implemented technology upgrades.Some of my key areas of expertise are:• Sales Enhancement• Risk Management• Pre-Sales Analysis• Training & Development• Customer Satisfaction & Enhancement• Customer Consultation & Feedback• Operations & Processes Execution • Strategies Development & Reinforcement Strategies• Change ImplementationI have proven in forging trusting and enduring relationships with customers, management teams, and peers to maximize client retention and satisfaction. I have directed and administered project costs, overruns, and modifications. Constructed and administered project scope of work and timeline management.

Providing planning, consulting and training for Public-Safety emergency communication organizationsAssess customer training needs develop training objectivesConduct program implementation and certification trainingEvaluate and update training materials to address changing standardsCreate network diagrams and circuit diagramsResolve billing discrepancies and reconcile with network informationEvaluate telecommunications system design with strategic documents and long-range goals

Senior Implementation Project Manager for emergency telecommunications equipment installations and upgrades. Planned, executed, and directed emergency telecommunications equipment installations and upgradesManaged and directed technology project transitions to latest technologyEstablished and maintained relationships with key partners and customersMonitored and directed project costs to control established marginsOversaw project schedules and negotiated external resources as required to maintain delivery scheduleNegotiated project dates with customers to ensure value to both customer and companyProvide leadership to teams to ensure project objectives and deliverablesDevelop business case for use of cross-functional teams and additional resources based on project timeline and scopeCreate and manage scope of work based on request for proposals, request for bids, or request for information and sales contractSchedule, coordinate and lead customer and partner meetings documenting outcomes and issuesOversee and manage project risks as well as contingency plansDevelop and report project status to executive management team as needed or requestedFollow established guidelines for change management processes Maintain numerous concurrent projects

Direct operations and technology for 34 PSAPs to deliver reliable emergency telecommunications services to 2 million people by fielding 2.5 million+ 9-1-1 calls annually. Strategize and implement operational plans and technical requirements for daily operations and special projects, including installations, network interconnections, and disaster recovery plans. Align operations policies with the standards and regulations governing public safety communications and telecom systems. Ensure the proficiency and quality performance of staff by setting and evaluating KPIs, creating training and development plans, and motivating cross-functional teams to meet quality and productivity standards.Key Contributions:• Project Management: Plan and execute system-wide technology projects, including preparing for the ALI database transition and developing and leading system and network installations, migrations, and upgrades.• Collaboration: Liaise with business partners including wireless, VoIP, ILEC, and CLEC telecommunications providers, to implement 9-1-1 network interconnection protocols and disaster recovery plans.• Continuous Improvement: Minimize downtime and disruptions by to improve telecommunications systems and operations, including:− Identifying improvement opportunities by planning and performing audits of 9-1-1 platforms, systems, procedures, and database performances and developing solutions.− Analyzing system performance by creating program, system, network, and service reports.• Technology Leadership: Manage and maintain diverse technologies to optimize performance, including:− The legacy 9-1-1 network and legacy ALI database.− Location accuracy technologies for wireless and VOIP providers.− GIS data updates for automated mapping applications in PSAPs and geo-spatial routing functions.• Network Management: Coordinate the NG9-1-1 network and maintain the selective routers and circuits required for call delivery.

Directed the administrative operations to maintain a multi-jurisdictional emergency communications facility. Created and implemented policies and procedures to meet performance and response metrics. Led a team of 18 employees operating on a 24-hour, 7-day schedule Key Contributions:• Telecommunications Innovation: Instrumental in the development of the first county-wide Emergency Management Plan.• Systems Administration: Managed and maintained the 800mhz simulcast trunked radio and conventional VHF public-safety radio systems.• Project Management: Increased capacity in response to growing population and emergency telecommunication needs by planning the expansion of the communications center