Shawn Burns Email and Phone Number
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As an experienced technology leader, I have worked for more than 18 years across various industries in global operations, presales, and go-to-market strategies. My main focus is on helping innovative enterprise organizations and high-growth startups develop and execute customer-centric strategies to achieve goals. I have a proven track record of achieving growth, satisfaction, and retention targets through market expansion strategies and strategic engagement portfolios.Customer satisfaction drives growth and success. To achieve this, I prioritize accountability and innovation as foundational components for developing strategic partnerships and optimizing business processes. I have played crucial roles in managing professional services, technical sales, implementation, customer success, and support teams through two IPOs and one acquisition, leveraging technology integration expertise, best practices, and cross-functional stakeholder relationship building.By nature, I am collaborative and empathetic. I have grown revenue, reduced churn, and expanded value-add products and services offerings orchestrating diverse groups, leveraging win-win partnerships, and identifying new opportunities for value creation. I approach new challenges and initiatives with a flexible mindset, openness to perspectives, and agility to adapt with determination and perseverance.I excel in entrepreneurial, self-directed, and collaborative cultures at mission-driven companies, where I can solve problems at the nexus of the physical and digital worlds.
Boxpower
View- Website:
- boxpower.io
- Employees:
- 50
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Director Of Utility Solution Sales And GrowthBoxpowerSacramento, Ca, Us
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Director Of RevenueBoxpower Oct 2023 - PresentGrass Valley, California, Us
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Head Of Customer SolutionsFreewire Technologies 2022 - 2023Newark, California, UsLaunched FreeWire Solutions as a new department, achieving $2m in revenue growth over the first two quarters. I led the planning, forecasting, and development of scalable, sustainable infrastructures emulated as best practices. Oversaw the launch of sales programs for Retail Fuel and OEM channels to achieve 110% revenue growth. Led cross-functional solution mapping and service development to achieve growth KPIs. Expanded resellers, installation, and service provider network by 50% by negotiating key partnerships to reduce time-to-value. -
Senior Director Global Professional ServicesData.Ai 2019 - 2022San Francisco, Ca, UsManaged P&L of a global multi-faceted consultant and solutions delivery department to assist data.ai customers realize the full value of their subscription. Generated over $2m ARR and provided value-add services designing and executing successful mobile app strategies. Established KPIs and operational standards for engagements in the advisory of senior executives at startups, Fortune 500 companies, and venture capital firms about emerging technological trends. Engaged cross-functional leaders in product, engineering, data science, marketing, and success to develop innovative solutions that improved net retention by 10% over two quarters. -
Global Client Solutions Senior DirectorWework 2018 - 2019New York, Ny, UsManaged US West and APAC regional Presales Consultants, Global CS Operations, and Global Proposal Management teams in pursuit of a $1.3bn TCV pipeline in 2h2018 and $1.1bn TCV in 1h2019. Increased deal margin by an avg of 5% over 4 quarters by collaborating with Sales, Product, and Development leaders worldwide to define Powered by We solutions, tools, and qualification processes optimizations. Architected the roles, reporting structure, support systems, and key metrics of the Client Solutions organization. Grew team from 5 to 110 across 7 regions, orchestrating the authorship of playbooks and core processes in a global and dynamic environment. -
Senior Director, Professional ServicesDemandbase 2017 - 2018San Francisco, Ca, UsAs Senior Director Professional Services, I was responsible for Customer Onboarding and Support, overseeing the Project Management, Implementation Engineering, and Customer Support groups. I implemented Sales and Post-sales PODs of cross-functional team members to decrease delivery issues by 20% and churn by 5% with a focus on customer experience as measured by success, retention, and growth metrics. I also led organizational change management initiatives to optimize onboarding processes and launch self-service capabilities that decreased TTL by 15% and maintained 98% CSAT. -
Director, Implementation And SupportDemandbase 2016 - 2017San Francisco, Ca, Us
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Associate Director Solution ArchitectureOpower 2015 - 2016Arlington, Va, UsManaged the US West region Presales Solution Architects to architect energy data, web, mobile, and engagement solutions based on big data and machine learning using technologies like Hadoop, SOA web services, mobile app frameworks, and custom-designed data transfer and ingestion integrations that helped customers like PG&E achieve energy bill savings of $51.4m and energy demand reductions of 543 gigawatts. Liaised with product and marketing teams to influence development roadmap to reflected key customer demands. Trained sales team on how to sell what’s coming next and developed the processes and tools to support selling them. -
Technical Project ManagerOpower 2012 - 2015Arlington, Va, UsDirected an $18+ million ARR portfolio ranging from small to large clients, domestic and international, and new business to expansions, including Opower's first Asian deployments (China Light & Power - Hong Kong & TEPCO - Tokyo).Lead Agile/Scrum cross-functional teams to develop new strategic program and professional service offerings, including a Rewards app, Opt-in Program, Survey processing, and variable data printing.Trimmed average Time to Live (TTL) from 18 to 15 weeks by directing organization-wide process improvements including standardized Kanban workflows and continuous integration/delivery.
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Director Program ManagementRadius Networks Inc. 2012 - 2015Washington, District Of Columbia, UsFounding member of the company.Guided the selection and implementation of operational tools and processes that supported all operations from business development, sales and marketing to implementation and delivery.Influenced a 30% increase in sales by implementing eCommerce and fulfillment process improvements, effective SEO, and establishing push marketing campaigns. Introduced efficient Agile - Scrum & Kanban - product and project management methodologies. Used creativity, strategy, business acumen, and classic project management skills to deliver on time and within budget.Created a Customer Support organization and processes to provide 24x7 sales, operations, and implementation support. Expanded scope to include professional services support to customers with contract values ranging from $100,000 to $2 million. -
Director Program ManagementSnappcloud 2010 - 2012SnappCloud provided a simple, complete, secure solution to effectively promote, provide, bill, and manage consumer native and cloud services through white-labeled app stores to increase ARPU. Established and led onboarding, integration, marketing, and support workstreams to launch white-labeled app store experiences for brands like AOL, Toshiba, and Polaroid.
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Senior Program ManagerSymantec 2008 - 2010San Jose, California, UsSymantec acquired SwapDrive in June 2008. My title was changed, but basic responsibilities remained the same. Integrated with Symantec Global Sales team and partnered with key managers of the 5 major PC manufacturers to successfully rollout and launch Norton Online Backup in 52 countries and 26 languages. -
Program ManagerSwapdrive, Inc. 2006 - 2008UsInitiated the development of a scoping and onboarding framework to improve risk identification and stakeholder communication for a portfolio of Fortune 500 OEM and ISPs like HP, Dell, Comcast, Best Buy, & Intuit. Hired and trained 10 junior colleagues to apply SOPs to the SDLC of white-labeled, consumer online backup solution. Assigned and monitored the status of product releases through the Agile/Scrum development lifecycle, including defining requirements, estimating work effort, design/build/test/launch new product launches and application updates. -
Stakeholder Relationship Management & Operations AnalystAccenture, Llp 2003 - 2006Dublin 2, IeServed as liaison between Program management, national, regional and local government offices, quasi-government corporations, and constituents. Acted as Stakeholder Liaison at Project meetings (e.g., Problem Solving, Interoperability, State Strategy) and external events.
Shawn Burns Skills
Shawn Burns Education Details
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The George Washington UniversitySystems Engineering -
James Madison UniversityComputer And Information Sciences And Support Services
Frequently Asked Questions about Shawn Burns
What company does Shawn Burns work for?
Shawn Burns works for Boxpower
What is Shawn Burns's role at the current company?
Shawn Burns's current role is Director of Utility Solution Sales and Growth.
What is Shawn Burns's email address?
Shawn Burns's email address is sh****@****ail.com
What is Shawn Burns's direct phone number?
Shawn Burns's direct phone number is +120223*****
What schools did Shawn Burns attend?
Shawn Burns attended The George Washington University, James Madison University.
What are some of Shawn Burns's interests?
Shawn Burns has interest in Exercise, Home Improvement, Reading, Home Decoration, Health, Cooking, Electronics, Education, Environment, Science And Technology.
What skills is Shawn Burns known for?
Shawn Burns has skills like Program Management, Product Management, Cloud Computing, Cross Functional Team Leadership, Project Management, Software Development, Pmp, Strategy, Product Development, Business Analysis, Management, Saas.
Who are Shawn Burns's colleagues?
Shawn Burns's colleagues are Alex C., Greg Lewis, Alex Cavoli, Ruvim Gavrilchik, Sarah Chase, Noa Schachtel, Sean Marquez.
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