Ensuring the strategic, financial, and operational success of the Ramblin Man Group

- Advised on Software Dev. Mgr. job description and hire. - Revised and formalized dev processes in preparation for acquisition. - Provided E-Commerce customer journey recommendations and QA for a start-up company. - Led a team creating technical documentation for a patent application.

Summary: Responsible for building, refining, managing and coordinating the resources and processes needed to successfully deliver web applications for the Ancillary Services product group. Worked with Portfolio and Product Owners to ensure strategic goals were met. Led 9 to 22 teammates, including Business Analysts, Team Leads, and Engineers working on-site, remotely, and offshore. Achievements include:• UnitedHealth Group Leadership Training• Led 3 teams through Agile transformation• Worked with Product and Development teams to prioritize, plan and execute projects, ensuring that teams had appropriate product and technical specifications, direction, and resources to deliver products effectively• Authored Epics, Features, and Stories • Successfully protected the release from unapproved risk and scope changes• Tier 2 support, post release support, technical escalation point • Provided leadership to motivate, coach, and retain team members through multiple mergers and acquisitions without a team member resignation • Fostered self-governance while providing guidance • Monitored metrics in VersionOne and coached teams to meeting KPI expectations• Assisted Scrum Master in identifying and eliminating impediments, scheduling and running ceremonies• Identified and resolved technical debt across all apps• Technologies included - Java, Grails, Tomcat, SQL Server, Mongo, Hibernate, SOAP, Rest, SharePoint 2010, Confluence, VersionOne

Summary: Delivering solutions based upon the priorities of the company’s business goals and objectives. Responsible for project management and project plan management, gathering and documenting business requirements and process flows, interacting with business owners and key stakeholders, working with developers to turn business requirements into technical requirements, communication with impacted business areas, issue tracking and oversight to resolution.Achievements include:• Revised development and release processes as well as audit controls to include appropriate testing, turnover, training, stakeholder signoffs, and postmortems• Increased collaboration, productivity and transparency• Defined and designed ANSI X12 EDI integration (850, 855, 856, 810, and 997 transactions) and the related user processes. Resulted in error reduction of 30% throughout the order lifecycle • Successfully created functionality and processes to create and reconcile invoices within the order entry web app• Re-engineered patient, max spend, and other aspects of Allstate interface leading to a 60% reduction in errors and vastly improved data quality

Succeeded as the IT lead on projects to gather, assess and document internal and external customer requirements for the Printed Products Order Entry Application. Evaluated alternatives and developed creative solutions. Created and implemented detailed program specifications. Developed unit test cases. Authored detailed procedural documentation and training materials.Ensured work plans were executed. Maintained and submitted accurate progress reports for each project.Provided input for cost / benefit analysis of proposals, estimation of budgets, as well as time lines and resources required for successful and timely completion of projects.Prepared detailed work plans for business process improvement efforts and related technology solutions.Proven track record of motivating and mentoring junior team members to success.Achievements included:• Assisted in reducing application errors by over 90%• Reduced order errors – 98% straight to plate – reduced plant staff position by 60%• Designed and built process to integrate Welcome Letters with 3 checks to a page mailers as well as additional automated mailers to increase bank customer retention – Pillar award• Designed and developed fraud prevention programs and reports• Developed Web order entry prototype• Integrated order channels which reduced cost and order errors• Assisted integration of order entry systems after acquisition by Clarke American• Increased database efficiency• Streamlined disaster recovery process and reduced cost• Designed and built LU 6.2 interface for Bank of the West• Designed and built Account Default processes• Numerous projects to integrate major banking clients and their requirements. Including Wells Fargo, SunTrust, BB&T, and PNC among many others.

Successfully led facilitated sessions for requirements analysis. Acted as liaison between teams of specialists during design analysis. Scheduled and met the milestones outlined by company methodology and represented projects in end of phase reviews. Represented ACOG as a contact for outside agencies. Developed applications that anticipated and met the needs of the following ACOG business areas:• Background Check: Interface application facilitating transfer of data between ACOG’s DB2, CSP, COBOL applications and the GBI. Provided pre-game batch and later real time interface to review the background information of thousands of staff and volunteers. Identified multiple criminals.• Olympic Village Allocation: Room allocation tracking application developed in Microsoft Access and CAD. Allowed for the flawless allocation of thousands of rooms and provided color coded CAD maps to the international teams.

Requirements gathering, data modeling, documentation, training, and coding. Concurrently contributed to multiple projects including:• Ticketing: Foxpro sales forecast subsystem.• Staff Scheduling: Foxpro scheduling application.

Responsible for the development, normalization, and maintenance of logical models using the KnowledgeWare Application Development Workbench (ADW) Analysis Workstation. • Liaison between the Project Teams and the Systems Integration Team.• Resolved issues related to interfaces between ACOG business areas.