Shawn Cooper Email & Phone Number

Naperville, Il, Us

Chicago, Illinois, Us

South Bend, In, Us

Press Ganey improves the Human Experience through innovation, insight, and action through a combination of deep expertise and groundbreaking technology, providing technical resources for industries to reshape and reimagine healthcare. As Global Learning and Development Senior Manager, I have successfully driven organizational transformation through leading and management training aligned with Press Ganey's vision and goals. ▪ Build and manage an international learning and development team who design and facilitate new realistic and beneficial content for global audiences in efforts to promote and develop employee growth which resulted in a boost in team productivity by 15%.▪ Design effective budgeting procedures by consolidating vendor utilization resulting in a reduction in learning operating costs by 10%.▪ Implement a new Learning Management System (LMS) with multiple learning platforms including enterprise learning solutions for all hiring personnel which increased employee learning participation by 35%.▪ Manage and develop all instructional and transformational leadership training, which engage leaders in ongoing coaching that is reflective, responsive, supportive and promotes effective mindsets and practices. Increased employee engagement by 18%.▪ Conduct targeted workforce planning and role competency grids for low performing teams which resulted in an improvement in career development engagement scores by over 30%.▪ Provide development coaching and activities including programs, initiatives, and tools to develop and enhance performance while improving talent retention which enhanced learning program ROI by 20%.▪ Develop training programs and workshops related to leadership development, coaching, conflict resolution, and communication skills which improved leadership skills and team management among leaders by 30%.

South Bend, In, Us

My goal was to build human capital through a strong employee development culture. This required training programs that would facilitate change management initiatives.▪ Developed and managed effective onboarding procedures ensuring new hires adjust to company policies, procedures and processes which boosted new-hire engagement by 20% and cut voluntary turnover by 10%.▪ Implemented training, recruitment, and retention incentives including micro-learning, on-demand coaching, and AI-enabled learning which resulted in an increase in learner satisfaction of 25% and an increase in sustainable behavior change by 10%.▪ Developed and implemented effective sourcing strategies to identify and engage top talent while streamlining internal promotion process for high-potential employees.

South Bend, In, Us

I identified key stakeholders involved with diverse functions in different regions and built and maintained trusted relationships better to understand the needs of employees and organizational goals.▪ Cultivated strong relationships with stakeholders across diverse justifications and regions which maintained trust and built business-line collaboration.▪ Contributed to Diversity, Equity, Inclusion, and Belonging (DEIB), fostering a diverse candidate pool to promote an equitable and welcoming work environment which increased talent program effectiveness by 15%.▪ Researched, planned, and implemented virtual training programs during the pandemic, ensuring continued progression in operations that will prepare employees for the next step of their career paths.

Englewood, Co, Us

Retained to develop programs to strengthen the development of organizational leaders. Created leadership development training programs, educating staff on leadership best practices and helping them develop leadership skills. I used collaborative consulting methods to deliver training solutions. Developed leadership training focusing on navigating conflict, mindfulness, onboarding, and emotional intelligence.▪ Developed executive leadership coaching and development programs for over 200 national management, directors, and leaders which resulted in an increase in competency rating of front-line managers by 13% within six months.▪ Designed instructor led training and eLearning for leaders including classroom, virtual, hybrid, synchronous and asynchronous training.▪ Utilized a collaborative design process to coordinate, design and build training curricula from in-person to online learning.

Chicago, Il, Us

Served as Teacher-Leader, coaching and mentoring school leadership on process improvement, employee communications, and school culture. Liaised with administration and colleagues, ensuring teachers had the necessary resources and all grade-level activities were coordinated appropriately.

Washington, Dc, Us

Federal Agents are responsible for security matter advice, management of security programs to protect personnel, protecting visiting dignitaries, and conducting administrative and criminal investigations.  Conducted sensitive interviews and investigations with witnesses and criminal suspects. Established relationships with foreign entities and agencies, overcoming cultural and language barriers to complete assignments.

Arlington, Virginia, Us

Assessed leadership development needs and delivered customized strategies and programs to increase front-line through senior manager leadership effectiveness. Conducted diagnosis and provided expertise in the development and implementation of customized OD strategies, solutions, interventions and tools (e.g., strategic planning, team effectiveness, change management, organization design, etc.) Provided effective one-on-one and team coaching designed to improve performance.

Arlington, Virginia, Us

Chandler, Az, Us

Served as Sophomore English Level lead, responsible for the continuous improvement in curriculum, instruction and assessment for the grade-level.

New York, Ny, Us

Mastered content area and taught students in a clear and effective manner to drive academic achievement.

Master Of Education (M.Ed.), Secondary Education

Bachelor Of Science, Political Science