• 2020 to present - Remote, part-time online professor teaching graduate and undergraduate strategic planning, project management, and Agile courses.• 2015 to 2020 - Full-time program chair of the project management degree programs. • 2013 to 2015 - Full-time college professor. • Program chair of the project management degree programs. • Developed, planned, implemented, and administered the goals and objectives of the program. • Managed over 20 full-time and remote associate faculty. • Responsible for the project management program's strategic planning and overall direction. • Researched and wrote the program review and the five-year strategic plan for the undergraduate project management degree program and managed and implemented the plan.• Designed and lead the design of project management courses.• Taught online graduate and undergraduate courses in strategic planning and project management.• Recommended and taught software programs and online tools to facilitate learning.

• Coordinated Azure Cloud Hardware and Infrastructure system and process improvement projects. • Designed presentations and created change management plans for technical teams and C-Level executives.• Facilitated teams designing processes, templates, and governance for new Azure cloud product implementation.• Created process and template mockups to facilitate cross-functional team inquiry, discussion, consensus, and improvements.

• Managed projects to increase contact center sales and customer satisfaction for a major cellular provider. Incubated best practices to identify which ones should be implemented nationwide. • Created and maintained project and risk planning documentation and overall progress against the strategic plan.• Built project plans for data & analytics, Tableau, and artificial intelligence projects.

• Supported the organization moving to a project management office (PMO). • Aided and managed IT and financial projects. • Wrote business cases, status reports, processes, procedures, and policies. Created technical training documents, advanced Excel sheets, and tutorials and did user acceptance testing.

• Earned Doctorate of Business Administration. Dissertation on nation branding (international marketing).• Conducted quantitative and qualitative data gathering, analysis, and research. • Board of Directors, co-founder, and mentor for non-profit for at-risk youth.

Project and program manager for technical and strategic projects.Program Manager Strategic Projects:• Reduced the turnover of entry-level sales representatives from 91% to 32% in one year by creating a ninety-day new hire training program. The program was implemented nationwide and led to a substantial increase in company sales while decreasing hiring costs.• Led a team of District and Regional Managers reviewing branch operations. Created a best practice model and led a team that implemented this "franchised" model to over 200 offices nationwide. • Spearheaded the teams responsible for the creation of the five-year business plan. The collaboration resulted in a year-by-year strategic plan that was used to change the company's direction. • Documented the company's distribution strategy by channel, providing a consolidated view of the company that executive management and the board of directors used. Analyzed the variances between planned versus actual strategy. Proposed and led projects to meet new objectives and company direction. Project Manager Technical Projects:• Technical subject matter expert on a wide variety of interdepartmental teams. Team assignments ranged from creating the technical installation processes for new products to redefining department roles and responsibilities to launching new products and sales campaigns. • Managed a team of 30 project coordinators tasked with 400,000 customer installations (grooms). Responsible for the entire project from inception to completion, including project scope, technical documentation, training, internal department relations, project milestones, and day-to-day staff management. •Coordinated installation, optimization, and construction activities for network infrastructure. Synchronized activities between various carriers as well as internal company operations.

• Intermedia Communications (ICI) was a start-up telecommunications company that grew to about 8,000 employees. Survived numerous mergers and acquisitions and a 99% cut in personnel. Later company names include WorldCom (WCOM), MCI, Verizon, and Verizon Business. • Managed technical and strategic projects and programs. Subject matter expert on numerous technical telecommunications and data platforms, products, and projects. • Managed significant changes in company direction before and after the mergers.