Shawn Logan Email & Phone Number

Grafton, MA, US

Providence, Rhode Island, United States

- Collaborates with the sales and relationship management teams to deliver flawless world class customer service experiences to Citizens Commercial Banking Clients- Responsible for owning and resolving all client inquiries for a designated portfolio of Commercial clients by developing a deep understanding of commercial products and systems- Utilize root.

Worcester, Massachusetts, United States

- Directs the development, implementation and use of productive sales strategies and techniques,generating additional bank business through multichannel- Leads a team to develop and prepare informed financial solutions and refer products and services for customers along their financial journey- Implemented “Portfolio Mindset” structure to consistently.

Milford, Massachusetts, United States

- Mentored sales specialists and supervisors; aided in development leading to highest performance ratings- Accountable for executing a $60M+ big-box location by achieving sales and margin goals while driving operational efficiencies and maximizing customer satisfaction- Conducted final round interviews for 30+ candidates; collaborated with other senior.

Framingham, Massachusetts, United States

- Led and motivated sales teams across the Western Boston district to grow lead generation by 22%- Initiated relationships with key enterprise customers; wrote and executed proposals that resulted in $200k in revenue- Managed projects through client relationships aiming to execute on client’s goals while also meeting company goals

Worcester, Massachusetts

- Identified key issues through root cause analysis and implemented operational improvements that increased productivity by 26%- Grew monthly transactions to $30K inside 18 months, breaking long-standing stagnant home automation profits- Increased sales and drove up margins by 20% and delivered that growth year-over-year by 52%

Marlborough, Massachusetts, United States

- Mobilized a team of thirteen support technicians to establish a thriving, revenue-producing unit achieving the #1 rank in the company- Capitalized on the company’s brand and expanded market share across the Geek Squad’s 24/7 multi-year subscriptions- Decreased employee turnover by 40% by introducing an interactive on-boarding training program - Designed.

Millbury, Massachusetts, United States

- Created a robust high-performing customer care team, received ranking in the company’s Top 10- Developed a culture of forwarding momentum which delivered above average customer satisfaction scores- Surpassed annual revenue target by 25-35% for three consecutive years

Bachelor'S Degree, Business Administration And Management, Leadership

Master Of Business Administration - Mba, Business Administration And Management, General