Lead Stullers custom jewelry business unit to provide "The Perfect Customer Experience" within the Jewelry Industry. Responsible for championing the needs of the custom jewelry customers throughout the company as a vocal and effective advocate. These include Strategy Planning, Management, Software as a Service - B to B to C sales model, Customer Support, Jewelry CAD Designers, Jewelry CAM Manufacturing, CX Process Optimization, Facilitator, Talent Development, and Direct Sales of Software as a Service in a high-growth division.

Lead and manage Stuller Custom Jewelry Services and Gemvision Software Sales, training and technical support teams. This includes leadership duties from strategy to operational execution of all customer facing operations from software sales to custom product fulfillment including P & L responsibilities. Direct sales experience with software as a service to Fortune 500 customers.

Lead and manage the entire value stream of Stuller's Custom Jewelry Business to provide "The Perfect Customer Experience" within the Digital Jewelry Industry. Responsible for championing the needs of custom jewelry customers throughout the company as a vocal and effective customer advocate. These include Strategy Planning, Management, CAM Sales Consultants, Jewelry CAD Designers, Jewelry CAM Manufacturing, CX process optimization, training, and recruiting of the right talent at the right time in a high growth division.

Led and managed the strategy and execution for all customer facing operations from the contact center/customer relations teams to inside and outside proactive sales teams. This included core responsibilities such as business development initiatives, pricing agreements, compensation management, and customer satisfaction throughout the customer life cycle.

Manage the Most Customer Centric Contact Center in the Jewelry Industry. Responsible for championing the needs of customers throughout the company as a vocal and effective customer advocate. Responsible for leading a world-class customer service experience through continuous improvement of PEOPLE, PROCESS and TECHNOLOGY to deliver The Perfect Customer Experience.

Collaborate in development and deployment of company initiatives and implement sales plan with a team of 10 associates. Effectively led an outside sales team in representing 9 product business units in providing what the customer wants when they want it!Achievements:Completely reshaped the sales teams' focus on more profitable products and customers, outperforming overall company growth by 5% consistently and increased gross margin by 28%. Proposed a successful strategic partnership with Gemvision (gemvision.com) who is the leading technology company within the jewelry industry. This partnership with Gemvision has already produced the most advanced yet easy to use computer-aided design (CAD) software for the jewelry professional, named Counter Sketch. Stuller and Gemvision as an alliance will forever positively change the course of Stuller and the jewelry shopping experience. CRM Project Lead: Set CRM project vision and mission starting in August 2011. Led cross-functional CRM Core Team, CRM Functional Track Teams, and CRM Technical Team to create a custom CRM system that is fully integrated with our Oracle ERP system. Led cross-functional team to identify every customer touchpoint in order to truly connect the dots across the company to create "The Perfect Experience" throughout marketing, sales, service, and analysis processes.

Management responsibilities of 35 call center team members representing 9 product business units to 3,000+ accounts. Achievements:Successful implementation of specialist sales positions to meet the growing needs of new products and sales channels.Successful implementation of a large pricing matrix of over 300,000 items and a large number of customers within a new Oracle based software.

Responsible for sales growth with key southeast regional accounts with travel 10 days per month. Achievements:Youngest regional sales rep in company history.Increased overall territory sales by 61% within second year.