Shawn Morrison Email & Phone Number

Chicago, Illinois, United States

Responsible for the training and assessment of the Commission of Dental Accreditation volunteers.

United States

Oversee, create and deliver region-wide training initiatives that support nearly 500 retail branch and executive management staff in customer service, leadership development, safety, operations and process improvement.Develop and conduct training courses and capture training records using the learning management system. Responsible for monitoring and evaluating of training on an ongoing basis, and for the development and implementation of the strategic learning plan.

Greater Denver Area

Led the Training and Education Department to design, deliver, align and grow the regional training programs to support skill and competency building, leadership development and customer satisfaction.• Oversaw the Training and Education Department and staff for the USAP Western Region, supporting the design, development and implementation of all training initiatives. • Pilot and managed a leadership cohort of 10 directors and managers to build leader competencies and division/team effectiveness.• Analyzed and assessed departmental training needs, developed and wrote curriculum, facilitator guides and delivered a variety of Organizational Development courses including customer service, process improvement, new leader essentials, and NEO using multiple blended learning techniques.• Trained and coached managers and staff on cross-departmental work-flows and process improvement techniques and strategies through a variety of adult-learning methods (ADDIE, SAM).

Organizational Development Specialist | Learning Management System Administrator (2013 – 2018) OD Specialist who created and facilitated leadership and career pathway programs, implemented custom learning and change management processes, oversaw learning management system.• Created and led Excellerate!, an in-depth six month leadership development program for managers and directors using action learning problem solving strategies to grow leadership skills.• Facilitated Organizational Development and Lean Continuous Improvement classes and workshops.• System Administrator for the Learning Management System overseeing 10,000 online learners participating in over 1,100 eLearning courses and events.• Led the learning management system team through an accelerated seven month successful configuration, integration, implementation and go live.• Performed talent assessments on individual leaders and teams using 360 feedback tools, Meyers Briggs, What’s My Style and talent management software solutions.Instructional Design and Training Specialist (2012 – 2013)Developed and delivered two week Employee Training Academy for newly hired registration staff. Course catalog included insurance verification, registration, scheduling and customer experience utilizing web based tools, multiple software applications as well as on the job coaching; resulting in increased reimbursement dollars.Community Workforce Project Coordinator | School at Work Job Coach (2009 – 2012)Led and oversaw 3 year $497,000 ARRA funded Community Workforce program to train unemployed, underserved individuals to become Level One Medical Coders with a 80% job placement rate.

Denver

Served as Program Manager to organize, educate and train 30 support group facilitators, providing direction and leadership to support groups across Colorado, Nebraska and Wyoming.

Greater Denver Area

Instituted and established the pilot Safety of Seniors Handyman Program focusing on senior fall prevention and education, through minor home repairs, modifications and safety analysis in the homes of senior adults.