Shawnna Murrell Email & Phone Number

3901 Main St, Kansas City Mo 64111

Kansas City, Missouri, United States

- Spearheading program management - an exclusive opportunity for women and people of color and project teams for optimal return-on-investment and coordinating and delegating cross-project initiatives.- Identifying key requirements needed from cross-functional teams and external vendors and developing the budget for projects while delivering against established business goals/objectives.- Working with other stakeholders to identify risks and opportunities across multiple projects within the department and analyzing program risks while producing program reports for management and stakeholders.- Empowering participants to further their careers by learning directly from real estate mentors about the local industry's challenges and opportunities and applying lessons to a project as their group devises plans for development on a specific site. - Collaborating with the project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

Kansas, United States

- Established a team of agents focusing on providing personalized service to clients selling, buying, and investing in residential real estate in the state of Kansas and Missouri.- Skillfully managed all aspects of the sales pipeline, including networking, prospecting, and converting leads to new business resulting in selling $15 million+ in real estate within 24 months.- Served as the market expert to educate and consult clients on the current market conditions, pricing strategies, and assisting buyers and sellers in marketing and purchasing real estate property for the best price and terms.

Overland Park, Kansas, United States

- Responsible for prospecting for buyer leads, converting leads to appointments, closing agreements, and conducting high-level fiduciary needs analyses.- Selected and showed homes and properties that meet clients’ needs by identifying the best options to meet those needs and refining needs along the way.- Consulted with clients to ensure fiduciary service of the real estate transaction from initial contact through contract to close, providing counsel on market conditions, prices, and mortgage options.

Kansas City, Kansas, United States

- Analyzed integration and infrastructure projects by requirements gathering, hosted JAD sessions, liaison between functional, operational, and development teams.- Formulated and defined testing process scope and objectives based on business and user requirements by Utilizing tracking and reporting tools to ensure accurate and timely communication of results and issues, including report managing defects at the project level.- Acted as a testing lead for small or medium projects and other quality assurance initiatives and performed test planning by defining scope and objectives, identifying risk and critical success factors.

Kansas City, Kansas, United States

- Responded to all customer complaints by offering alternatives and documented all such complaints about follow-up and elimination of customer pain points while ensuring updated information on all features of services, products, automation, and marketing promotions. - Fostered a positive, empathetic, and professional attitude toward customers at all times while transforming customers visitors into loyal patrons. - Maintained records of customer interactions, transactions, comments, and complaints and communicated and coordinated with colleagues as necessary.

Kansas City, Kansas, United States

- Processesed transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. - Executed basic level reporting, call-center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lockbox, remittance, ATM deposit, and performing other support operations functions as required. - Maintained internal operational and financial controls and ensured they met bank standards while providing quality service and effective and efficient operations support for the assigned area's internal business partners and external customers/clients.

Kansas City, Kansas, United States

- Encoded items received from branches and operation areas and processed consumer and commercial, financial transactions while eliminating processing errors to minimize the impact on customer accounts and internal departments.- Processed transactions consisted of checks, deposit tickets, payments, and other accounting documents and prioritized tasks in order of importance to meet specified deadlines.- Reconciled and balanced bank accounts of global and national companies and customer deposits while developing methods to ensure that programmers received accurate data, cutting down on mistakes.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree, Computer And Information Sciences And Support Services