Creative leader, product owner, multimedia designer, and voiceover artist, responsible for the successful design and implementation of 250+ courses, videos, and promotional materials.• Led the project planning and development of systems training programs supporting 50,000+ retail and virtual retail ( e-commerce) employees, establishing optimal collaboration and communication between Sr. Leadership, GTM (Go To Market), Marketing, and Training teams.• Partnered with GTM to identify customer personas, communicate Unique Value Proposition (UVP) to target audience, set pricing for new product launches and develop promotions for frontline sales teams.• Created branding and messaging for product and services launches including: Apple iPhone, Magenta wireless plans, T-Mobile Home Internet, and T|Vision.• Managed the development and launch of a 4-week proprietary systems training program to rapidly onboard legacy Sprint employees ahead of historic $26B Sprint merger.• Named marketing/communication advisor for the development of new company-wide sales model and Experience Store format, creating a suite of multimedia and print materials for Marketing, Communication, and Training.• Leveraged key analytics to identify and respond to product and performance gaps.• Regularly delivered formal training showcasing the workflow, specific products, and tools personally used to create award-winning audio and video content.

Innovative consultant spearheading new products and revenue streams, developing multichannel marketing plans and brand strategy.• Expanded services and grew revenue by establishing instruction design consulting services and developing a Project Management Institute (PMI) accredited Project Management Professional (PMP®) training program.• Maintained accurate learner attendance and certification records, maintaining compliance with the PMI’s regulatory requirements and performance standards.• Supported multi-million dollar project by partnering with subject matter experts to design and develop a customized project management certification program, consisting of in-person/virtual classes and mentor programs.• Designed, edited, and authored winning proposals and presentations increasing revenue ensuring the success of new and existing business lines.• Created social media and content marketing initiatives, boosting online engagement and brand visibility by 46%.• Led and established new corporate brand strategy and developed a comprehensive style guide, ensuring consistency across all marketing and communication channels.• Enhanced brand presence and increased visibility at industry trade shows, generating valuable leads and partnerships.• Served as the primary liaison for managed service providers and vendors, ensuring seamless collaboration and timely delivery of services.

Elevated visibility of Training Programs through targeted marketing and communications, while enhancingproject delivery efficiency with proven project management strategies.• Authored and managed marketing and communications materials increasing the visibility of Americas DCS (Design andConsulting Services) training programs, supporting employee development and maintenance of credentials.• Improved project delivery and streamlined communication by introducing product specific project management and instructional design and methodologies. (e.g., ADDIE, SAM, Waterfall, Agile)• Developed and maintained relationships with stakeholders and subject matter experts to identify, assess, and implement training solutions.• Established style guide and standards for instructor-led and web-based training, decreasing development time by20%.

Led team of graphic and Instructional Designers, responsible for establishing a multi-curricula instructional design department, transforming brand image and style across marketing and communications departments.• Transformed training methodology from one-off presentations to a portfolio of curricula supporting four distinct business lines.• Collaborated with developers to launch a new Learning Management System (LMS) to support training curricula.• Implemented project management and instructional design principles with fully documented forms, processes and procedures including stakeholder sign-offs, reducing scope-creep, establishing accountability, and enhancing stakeholder support.• Led the creation of brand and style guidelines used by Marketing, Training, and Communications departments.• Served as technical subject-matter expert for audio, video, and event broadcasting, partnering with internal communications, unifying corporate events across all locations.

Dynamic instructor delivering unique learning experiences for 10,000+ Recording Arts Students across multiple modalities.• Facilitated classroom, online, and lab learning experiences across the Recording Arts program, supporting: Digital Literacy, Advanced Audio Workstations, Session Recording, Introduction to Media Arts, and Audiotronics.• Designed and developed content for the Introduction to Media Arts and Audiotronics curricula.• Managed and maintained studio equipment ensuring optimal learning experiences.• Developed mentor relationships with students and staff evangelizing self leadership and servant leadership practices.