Shawn Daw Email & Phone Number

Greater Minneapolis-St. Paul Area

- Monitored service capabilities and collaborated cross-functionally to ensure needs were met and escalated issues were resolved- Cultivated productive relationships with clients, and realtors to increase profits and expand customer base- Adhered to rigorous standards for customer service- Analyzed contract documents to identify ambiguity and conflicts between documents and specifications- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success- Molded team and embraced change to adapt within dynamic market- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives- Prepared reports by collecting, analyzing and summarizing information- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees- Managed quality assurance program including on site evaluations, internal audits and customer surveys- Ensured compliance with policies and quality standards to maintain consistency in quality of services- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions- Oversaw, coached and evaluated 65 onshore and offshore Customer Service employees

Phoenix, Arizona Area

- Managed a portfolio of over 100 homes including tenant placement, owner customer service, maintenance, accounting and rent collection. Included providing accurate contracts for the home owner, tenant and Renters Warehouse.- Monitored key dates to ensure information is obtained by deadlines- Monitored social media and online sources for industry trends- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue- Resolved complaints and issues involving both guests and employees

Mesa, Arizona

- Experience and knowledge of handling crew issues. Client relations with patients, hospitals and fire departments. Scene management of mass incidents. Daily challenge of managing proper ambulance levels of a large city. Experience in providing patient care in emergency situations. Responsible for the safe transport of all crew members and patients. Maintaining the necessary stock of equipment and supplies to ensure consistent availability.- Managed company operations, including staff hiring, training, development, scheduling and supervision- Built relationships with customers and managed accounts to drive revenue and profit- Developed strong relations with company associates, reducing turnover- Coordinated schedules and reviewed work performance for staff- Oversaw, coached and evaluated 40 Emergency Service employees- Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials- Administered prescribed medications under direction of physician