Shawn Puckett

Shawn Puckett Email and Phone Number

Senior Staff GLD Platform Architect @ ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Shawn Puckett's Location
Minneapolis, Minnesota, United States, United States
Shawn Puckett's Contact Details

Shawn Puckett personal email

n/a

Shawn Puckett phone numbers

About Shawn Puckett

Seasoned enterprise architect with 15+ years experience bringing new Software-as-a-Service (SaaS) and Cloud-based products to the market. Expertise in IT strategy development, transformation, and emerging technologies. Recognized expert in enterprise hardware and software architecture, system architecture, security, and compliance. Specialties include: SaaS, Cloud, virtualization, due diligence and integration, cost analysis, budget planning, global data center and IT operations, vendor management.

Shawn Puckett's Current Company Details
ServiceNow

Servicenow

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Senior Staff GLD Platform Architect
2225 Lawson Lane, Santa Clara, CA 95054, us
Website:
servicenow.com
Employees:
5
Shawn Puckett Work Experience Details
  • Servicenow
    Sr. Nowlearning Platform Architect
    Servicenow Feb 2020 - Present
    Santa Clara, Ca, Us
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  • Servicenow
    Product Success Architect - Itom Business Unit
    Servicenow Jul 2019 - Feb 2020
    Santa Clara, Ca, Us
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  • Integrhythm Inc.
    Principal Consultant
    Integrhythm Inc. Jun 2018 - Jul 2019
    Minneapolis, Mn, Us
    View
  • Ibm
    Senior Enterprise Architect
    Ibm 2013 - Jun 2018
    Armonk, New York, Ny, Us
    • Define and deployed data center architectural standards for IBM Cloud SaaS offerings.• Defined architectural strategies for ten IBM Cloud SaaS offerings. Worked with sales, product managers, development, and operations to bring the offering to market, with sustainable support and compliance models.• Architected and deployed a geographically-redundant inventory and patch management solution.• Led a multi-discipline team of engineers responsible for deployment, automation, and orchestration for IBM Cloud Services. • Created automated deployment scripts for Linux and Windows servers. Scripts included installs for IBM standard applications and services, Active Directory membership, compliance tools, and security configuration for ISO 27000 series certifications. Over 2000 deployments executed annually. • Architected and deployed a globally-redundant source code control system which allowed for dynamic site-to-site replication (across seven locations) and rolling ownership for disaster recovery.Technologies Employed: BASH shell script, Microsoft PowerShell, HTML5, CSS, JavaScript, AngularJS, JQuery, PouchDB, Microsoft Active Directory, MySQL, IBM Endpoint manager (servers and agents), IBM Qradar (servers and agents), Apache Subversion (SVN)
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  • Ibm
    Sr. Saas Architect
    Ibm 2010 - 2013
    Armonk, New York, Ny, Us
    • Architected the Predicative Analytics Benchmarking Platform and ensured analytics products met the demands of high-volume, data collection and Big Data analytics.• Lead architect for IBM’s Social Media Analytics SaaS offering. Developed end-to-end technical solution, customer deployment and support models. Developed comprehensive cost model to ensure the profitability of the product.• Architected a globally redundant SW development environment for IBM’s analytics division. Built on private cloud technology, this environment addressed all aspects of the code development process including performance benchmarking. Managed all aspects of disaster recovery, resource utilization, and budget planning for this environment.• Responsible for security and compliance for all R&D platforms for IBMs analytics division.Technologies Employed: VMware LabManager, VMware vSphere ESX 4, MS Server, Redhat Servers, HP EVA, IBM DS Series Storage, HP and IBM blade technologies
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  • Spss
    Chief Architect
    Spss Apr 2003 - Oct 2010
    • Defined architectural strategy for SPSS’ SaaS offerings. Consulted with SPSS’ sales and professional services organizations to bring new SaaS services to market, and create sustainable sales and support models. Led efforts working with product development to benchmark existing software and migrate legacy software products to private cloud and SaaS platforms.• Developed all technology and engineering standards, and provided oversight of data center, cloud, and SaaS operational excellence.• Authored a global, server virtualization and Cloud strategy. Led execution of the strategy, achieving a 90% reduction in SPSS’ server footprint and reducing server provisioning from 8-weeks to less than one hour. Achieved an on-going annual savings of over $1 million. • Migrated SPSS’ enterprise applications, SaaS, and software manufacturing into 3rd party data centers with zero down time to the end-users. Efforts were completed on time and under budget.• Responsible for budgeting and purchasing all IT capital expenditures. Vendor Management for IT 3rd party services, maintenance and support contracts.• SPSS technical lead for IBM acquisition due diligence, and post-acquisition integration activities for US, Europe and Asia-Pac.Technologies Employed: VMware LabManager, VMware vSphere ESX 4, MS Server, Redhat Servers, HP EVA, HP blade technology, IP Monitor, F5 Networks, MS SQL Clustering
  • Telefonica Data Usa
    Sr. System Engineer
    Telefonica Data Usa Apr 2001 - Apr 2003
    Madrid, Es
    • Architectural lead for all customer projects which included large scale data center migrations, consolidations, mergers and acquisitions. Delivered over 100 successful customer implementations.• Provided oversight of engineering processes and quality assurance activities for all customer implementations. • Managed the initial development of all processes and procedures for operating systems and security. • Developed a comprehensive change control procedure, which was rolled out to all Telefonica data centers globally. Member of the Change Advisory Board.• Architectural lead for on-going process improvement program. Program yielded: $3 million reduction in annual operating expenses, 75% improvement in time to market for new service offerings, 60% reduction of engineering staff over 18 months, and 100% improvement in customer satisfaction scores in six months.Technologies Employed: Cisco Pix, Lucent, and CheckPoint firewalls, Windows Server, MS SQL Enterprise, Lotus Notes Domino Server, Legato Networker Server/Clients, RealSecure IDS, Akamai, SAN Enterprise Class Citrix MetaFrame, F5 Networks, Akamai, EMC, MS Exchange
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  • Alltel Information Services
    Sr. Software Architect
    Alltel Information Services Mar 1998 - Apr 2001
    Us
    • Software architectural lead for banking and financial services internet design and development. • Developed an award-winning financial services portal, which was one of the first on-line banking products to the market.• Led technical strategy, integration, and migration planning for financial services customers.• Developed enterprise-wide ASP/JavaScript/HTML standards.• Key project areas include: C/S development, Web Application Development, Web Portal Technology, and architecture for intranet/extranet Web hosting.Technologies Employed: MS Visual studio, Visual Source Safe, Rational UML
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  • Claremont Technology Group
    Sr. Consultant
    Claremont Technology Group May 1997 - Oct 1998
    Us
    • Developed and maintained end-state architecture, migration strategies, controls, and documentation for software releases and IT infrastructure initiatives.• Worked on a large scale Client-Server projects as senior developer/subject matter expert, ensuring alignment of end-state architecture to client’s IT strategic architectures.• Provided risk management and oversight for client’s IT Infrastructure and software deployments.Technologies Employed: MS Visual studio, Visual Source Safe, Java, MS Exchange, MS Active Directory
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Shawn Puckett Skills

Integration System Architecture Microsoft Sql Server Windows Server Security Data Center Cloud Computing Enterprise Architecture Virtualization Vmware It Strategy Enterprise Software Disaster Recovery Vendor Management Saas Software As A Service

Shawn Puckett Education Details

  • University Of Central Missouri
    University Of Central Missouri
    Electronics Engineering Technology

Frequently Asked Questions about Shawn Puckett

What company does Shawn Puckett work for?

Shawn Puckett works for Servicenow

What is Shawn Puckett's role at the current company?

Shawn Puckett's current role is Senior Staff GLD Platform Architect.

What is Shawn Puckett's email address?

Shawn Puckett's email address is op****@****usa.net

What is Shawn Puckett's direct phone number?

Shawn Puckett's direct phone number is (800) 426*****

What schools did Shawn Puckett attend?

Shawn Puckett attended University Of Central Missouri.

What skills is Shawn Puckett known for?

Shawn Puckett has skills like Integration, System Architecture, Microsoft Sql Server, Windows Server, Security, Data Center, Cloud Computing, Enterprise Architecture, Virtualization, Vmware, It Strategy, Enterprise Software.

Who are Shawn Puckett's colleagues?

Shawn Puckett's colleagues are Shalini Siddabathula, Harsh Kumar, Mrunali Rangari, Jon Umaraliev, Jay Wang, Hau Tran, Bruno De Graeve.

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