Shawn Ricketts Email & Phone Number

Belle Haven, Va, Us

Washington D.C. Metro Area

- Dedicated onsite IT manager of a prominent NGO client located in the DC area.- Roles includes project management, systems administration, documentation and planning.- Supervise, train and mentor junior staff on the MadWolf IT team.

Washington D.C. Metro Area

-Primary liaison to CSPI staff for information technology-related services and support. -Manage CSPI’s network and technology infrastructure including maintenance, administration, training, documentation and technology planning. -Manage technology procurement and technology related contracts. -Additional roles include IT budgetary planning, project management and proposal writing.

Washington D.C. Metro Area

-Provided onsite support and new computer provisioning at British Telecom.

Washington D.C. Metro Area

-Provided onsite support and new computer provisioning at World Bank.

Washington D.C. Metro Area

-Primary provider of help desk, copier, printer, phone, fax, mobile device and A/V support for 45 employees.-Managed IT contracts and technology-related vendor relationships.-Developed, managed and implemented IT policies and procedures.-Maintained asset inventories of all hardware/software, including licensing.-Managed the IT budget, paid all IT related invoices and made all IT related procurement decisions.-Shared role in managing all internal and external servers, network devices and related equipment.-Provided on-call 24/7 support for emergencies and priority support.-Praised for strong budgetary and financial management skills as well as departmental efficiencies, resulting in at least $200,000 of projected department savings during fiscal year 2011 when I was promoted to Systems Administrator.-Lead project manager or co-project manager for most IT infrastructure projects and contributed toother projects around the society.-Authored a bi-weekly email-based newsletter that included IT best practices, tips and suggestions.

Washington D.C. Metro Area

-Provided top tier help desk support to 400 onsite staff as well as 3000 staff worldwide via phone, onsite, email, remote assistance and travel to remote nature preserves.-Consistently closed the highest number of support tickets on our team while maintaining a 100% ticket satisfaction rate using Remedy calling tracking software.-Performed new computer installations as well as any special projects assigned by the Director of Operations.-Experience supporting Windows XP/Vista on a Windows & Linux WAN.

Washington D.C. Metro Area

-Admin & help desk level support (In person & phone) for 125+ employees worldwide in a mixed Windows & Netware environment. (Windows 95/98/NT/2000/XP)-Assisted the Systems Administrator with Windows & Netware servers installations, product evaluations, PC & laptop inventories, PC & server problems, outside vendors, and advanced printer problems in addition to my usual help desk &technical support duties.-Praised by staff for being very timely and efficient, as well as friendly.-5 straight superior performance evaluations.

Washington D.C. Metro Area

- On-site & telephone client support to over a dozen non-profit organizations in the metro DC area.- Provided internal support to over 70 employees in a Netware 5/NT 4.0 environment.

Washington D.C. Metro Area

-Experience with troubleshooting Windows 3.11/95/98/NT computers via telephone and email support.-Experience with TCP/IP, DNS, and Dial-Up Networking.