Dealer eBDC was developed by an experienced Fixed Operations Management & BDC Management team, whose expertise are Service & Parts growth using marketing, a Service & Parts BDC, and doing it at scale across many dealerships.From those years of experience and growth, was born the idea of developing the process at an even larger scale for other dealerships. A plug-and-play model that can be replicated, where other dealerships can realize the same results, without the experience, training,… Show more Dealer eBDC was developed by an experienced Fixed Operations Management & BDC Management team, whose expertise are Service & Parts growth using marketing, a Service & Parts BDC, and doing it at scale across many dealerships.From those years of experience and growth, was born the idea of developing the process at an even larger scale for other dealerships. A plug-and-play model that can be replicated, where other dealerships can realize the same results, without the experience, training, time investment, and costs of trying to figure out a Business Development Center department themselves.Today, Dealer eBDC allows dealerships a way to grow their fixed operations department’s revenue, and retail customer pay work order count with ease, at a fraction of the cost of one employee. Show less

I founded NADPE because, as a Fixed Operations Director, I saw the need for a practical solution to the Obsolete and Idle Parts problem that every dealership has – a problem that affects every dealership’s bottom line by tens of thousands of dollars or more, amounting to more than $2.1 Billion in Idle and Obsolete Parts sitting in inventory across North America.I was frustrated with the lack of viable, cost-effective solutions, and eventually had what turned out to be a breakthrough… Show more I founded NADPE because, as a Fixed Operations Director, I saw the need for a practical solution to the Obsolete and Idle Parts problem that every dealership has – a problem that affects every dealership’s bottom line by tens of thousands of dollars or more, amounting to more than $2.1 Billion in Idle and Obsolete Parts sitting in inventory across North America.I was frustrated with the lack of viable, cost-effective solutions, and eventually had what turned out to be a breakthrough idea. The technology behind NADPE has taken two software teams two years to develop it's proprietary technology. Show less

Writing for Fixed Ops Magazine allows me to share my knowledge and experience with managers across North America helping them take their Fixed Operations to the next level and beyond. Combining years of experience, with and NADA background, I teach the same analysis-based techniques that I used, as well as the leadership skills needed to effectively implement programs and successfully run a department.As I interacted with other parts and service managers, spoke with people at… Show more Writing for Fixed Ops Magazine allows me to share my knowledge and experience with managers across North America helping them take their Fixed Operations to the next level and beyond. Combining years of experience, with and NADA background, I teach the same analysis-based techniques that I used, as well as the leadership skills needed to effectively implement programs and successfully run a department.As I interacted with other parts and service managers, spoke with people at industry conferences, and worked with various consultants, I discovered that the difference between most managers and those in the top 10% was training. Most managers simply haven’t received the training they needed to be really successful.I decided to do something about that and started writing the How-To for Fixed Ops Magazine, dedicated to training and coaching managers in Parts, Service. Show less

What I DoAs a Dealer Fixed Operations Director I not only explain to managers what to do, but also how to do it. I explain the underlying details, key issues, and how to identify problems and missed opportunities. They get on-the-job training as we tackle the specific problems that they are dealing with day-to-day. These can range over dozens of topics like:• How to analyze his operation and identify underlying problems and missed opportunities• Comparing his operation… Show more What I DoAs a Dealer Fixed Operations Director I not only explain to managers what to do, but also how to do it. I explain the underlying details, key issues, and how to identify problems and missed opportunities. They get on-the-job training as we tackle the specific problems that they are dealing with day-to-day. These can range over dozens of topics like:• How to analyze his operation and identify underlying problems and missed opportunities• Comparing his operation against industry benchmarks & guidelines• How to transition from managing to leading• How to improve the operation, revenue, and profitability of his Parts and Service departments• How to get past the fear of confrontation and dealing with issues employees have by using an easy process • How to keep projects moving forward, hold employees accountable, and get results• and dozens of other key topicsMy approach is like a combination of training at NADA and participating in a Performance Group because the manager gets:• Benchmarks for evaluating his business against industry standards• Guidelines for acceptable practices and performance• Best Practices used in the industry to get superior resultsA major part of the training I teach managers is learning how to analyze the operation by looking deeply into the numbers that are already available and understanding what to look for to identify hidden problems and missed opportunities. This in-depth analysis leads to insights that have a huge impact on the bottom line.The other key training component is leadership skills, helping managers change their style from managing from the back to leading from the front, in order to get the most from their team and from their selves. The managers get processes and techniques that they can use every day to keep their department running smoothly and moving forward. Show less