Shawn Rose Email & Phone Number

Syracuse, New York, United States

Management of all Infrastructure Technology hardware, software and personnel.

Syracuse, New York Area

Develop internal IT projects for CXtec. Project development, project management, documentation, installation and configuration of enterprise-class network, storage, server hardware, server virtualization, desktop virtualization, application virtualization, application management, telephony hardware and software. Support of virtual/physical computer networks for all CXtec’s locations. System’s Administrator, Network Administrator, VMware Administrator, VDI Administrator and Scrum Master. Other various duties as required.

Syracuse, New York Area

Develop customer statements of work, bill of materials, project outlines, and project pricing for TERACAI’s customers. On-site consultation, project development, project management, documentation, installation and configuration of enterprise-class network, storage, server hardware, server virtualization, desktop virtualization, application virtualization, telephony hardware and software. Perform baseline, troubleshooting and best practice assessments of customer network, servers, LAN/WAN, SAN and virtual environments. Develop customer documentation templates for project deliverables in server and desktop virtualization. On-site and remote support of virtual/physical computer networks and related products for sales representatives and customers. Design, implementation and maintenance of the Professional Service Intranet. Network Administrator and Lab Manager of the Technical Evaluation Center Lab.

Syracuse, New York Area

On-site and phone support of computer networks and related products for sales representatives and customers, ranging from single-part recommendation to design of 5000+ user LANs/WANs to post-sale configuration services. On-site consultation, project management, installation and configuration of enterprise-class network and telephony hardware/software for several of CXtec’s customers. Designed, implemented and maintained the Technical Support Intranet. Network Administrator and Lab Manager of the Technical Evaluation Center Lab.

Cazenovia, New York

Co-Project Manager and Lead Engineer for Student Information System migration from DOS to Windows-based system (Datatel). Database and Application Administrator for Datatel. Lead Developer for Datatel reports and customization. Managed third-party Datatel programmers. Webmaster and co-creator of Cazenovia College web site. Managed help desk and student work-study employees. Upgraded and maintained entire network infrastructure. Designed and implemented software-level and hardware-level internet and LAN security. Installed secure 802.11b/g wireless network. Co-managed 20+ Microsoft Windows 2000/2003 Active Directory servers, group policies, 270+ Windows 2000/XP workstations and 100+ Apple Macintosh G4s and G5s. Maintained Microsoft Exchange Server and user mailboxes. Managed software implementations and hardware installations on a regular basis. Developed and implemented in-house technical training for staff, administration and faculty. Managed Network Administration, Web Development and Application Development College Interns. Documented network hardware and configurations, Active Directory structure and policies, server hardware, server and database administration, software and reporting development, source code, software installations and software usage. Developed process mapping of departmental tasks and workflow to produce a step-by-step handbook for many positions on campus.

Syracuse, New York Area

Technical support of computer networks and related products for sales representatives and customers, ranging from single-part recommendation to design of 2000+ user LANs/WANs to post-sale configuration services. On-site consultation, installation and configuration of enterprise-class network hardware for several of CXtec’s customers. Supported in-house network printers and PCs. Developed and implemented in-house technical training for sales representatives and technical support engineers. Designed, implemented and maintained the Technical Support Intranet. Assisted in the design of technology pages for the company-wide intranet. Creator, Administrator and Manager of Technical Support Product/Training Lab.

Syracuse, New York Area

Answered technical/customer support calls dealing with Seneca Data’s 30,000+ products. Serviced Acer,DEC, DFI, and Seneca’s own Intralink brand PC’s. Serviced all models of Okidata printers. Evaluated new products. On-site and in-house support of hardware and software. Webmaster of technical support intranet.

Associate'S Degree, Radio And Television Broadcasting Technology/Technician

Activities and Societies: Radio and Television Club

High School, Honors/Regents High School/Secondary Diploma Program, 12

Activities and Societies: Prom Committee, School Magazine, Year Book, Thespians, Art Club, Intramural Sports (Basketball, Volleyball).