Shawn Carter Email & Phone Number

Columbus, Ohio Area

Member of the team supporting all U.S. branches (5,700+) in a complex retail banking environment. Answer questions and resolve problems related to banking policy, procedures, and compliance. -- Answer questions about and interpret corporate policies and procedures to ensure branch compliance.-- Utilize strong bank procedural, legal, and compliance knowledge base and analytical skills to recommend appropriate, immediate solutions for issues which have no documented procedures. --… Show more Member of the team supporting all U.S. branches (5,700+) in a complex retail banking environment. Answer questions and resolve problems related to banking policy, procedures, and compliance. -- Answer questions about and interpret corporate policies and procedures to ensure branch compliance.-- Utilize strong bank procedural, legal, and compliance knowledge base and analytical skills to recommend appropriate, immediate solutions for issues which have no documented procedures. -- Identify and escalate issues that may have widespread implications. -- Apply expertise in banking policies and procedures for a broad range of operational/functional areas, policies, and procedures: Standards Operations, Exceptions and Returns, Cash Services,Research, National Account Maintenance, and Debit Card Operations.ACHIEVEMENTS-- Recognized by corporate as the Top Performer within department (2014).-- Assist in the development of new employees as a mentor and member of their support team.-- Selected to participate in performance improvement round table discussions. Show less

Columbus, Ohio Area

Provided individual and corporate customer level 2 technical support services for a professional services company delivering hardware, software, and network infrastructure consultation and solutions.-- Worked with customers to troubleshoot and resolve problems by telephone, remote access, and onsite.-- Managed and resolved application functionality, voice network, data network, video network, and OS issues.-- Gathered information about issue and answered customer questions. --… Show more Provided individual and corporate customer level 2 technical support services for a professional services company delivering hardware, software, and network infrastructure consultation and solutions.-- Worked with customers to troubleshoot and resolve problems by telephone, remote access, and onsite.-- Managed and resolved application functionality, voice network, data network, video network, and OS issues.-- Gathered information about issue and answered customer questions. -- Investigated equipment and system problems by troubleshooting issue and demonstrated advanced product and technical knowledge.-- Contributed to quality customer account management and customer retention by accurately documenting customer requirements, issues, and solutions in an automated Issue Tracking System and prompt follow-up on and resolution of customer inquiries. ACHIEVEMENTS-- Consistently delivered quality customer service and solutions through prompt responses, expert troubleshooting, and detailed follow-through meeting corporate budget and schedule objectives. Show less

Washington D.C. Metro Area

Led project teams of 2-14 cross-functional technology professionals for onsite installations of Point of Sale (POS) software/hardware systems for Micros, a provider of technology solutions and principal customer account. -- Oversaw the installation, programming, and support of systems for U.S. military bases globally.-- Worked closely with clients to gather requirements, configure solutions, and resolve issues.-- Ensured solution addressed client business requirements and resolved… Show more Led project teams of 2-14 cross-functional technology professionals for onsite installations of Point of Sale (POS) software/hardware systems for Micros, a provider of technology solutions and principal customer account. -- Oversaw the installation, programming, and support of systems for U.S. military bases globally.-- Worked closely with clients to gather requirements, configure solutions, and resolve issues.-- Ensured solution addressed client business requirements and resolved all performance issues.-- Managed system implementation into production including providing live support during deployment.-- Trained clients and company staff on solution configuration and functionality. ACHIEVEMENTSSuccessfully managed and delivered solutions from initiation through deployment for the Army and Air Force Exchange Service (AAFES) the department within the military managing the food courts and restaurants on military bases along with main stores, convenience stores, military clothing and theaters. Ensured that each project was completed on time, on budget, and met both the client and company’s expectations and objectives. Show less

Masters Of Business Administration, Business Administration And Management, General, 3.82 / 4.00

GRADUATE PROJECTS Served as lead on multiple class projects including the final six year company operational simulation for the Strategic.

Bachelor Of Science (B.S.), Business Forensics, 3.40 / 4.00