Shawn Carter Email & Phone Number

Creative and versatile Business Management professional with expertise in retail banking and financial operations and strong skills in project management, professional services delivery, and customer account management. • External customer service and internal organizational support in a complex retail banking environment focused on internal fraud, regulatory compliance, and operational performance. • Project and operations management with a foundation in technology solutions delivery.• Creative resolutions to complex issues.• Regulatory compliance and operational standards . PERSONAL ATTRIBUTES• Leader and communicator able to work across functions and with culturally diverse colleagues and customers at all skill levels of an organization. • Disciplined individual contributor in high pressure environments requiring strong critical thinking skill, creative problem resolution, and teamwork. • Dedicated to achieving the objectives of the organization and performance excellence. CORE COMPETENCIESRegulatory Compliance • Requirements GatheringResearch & Analysis • Process/Status DocumentationOperational Management • Standard Processes & ProceduresClient Account Management • Customer Service DeliveryCross-Functional Leadership • Project Planning & Task Management Technical Solutions Delivery & Support • Internal & External Client ManagementRetail Banking Operations • Software Services DeliveryCreative Problem Solver • Customer Issue ResolutionWritten & Verbal Communications • Individual Contributor

Listed skills include Customer Service, Microsoft Office, Leadership, Business Analysis, and 26 others.